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Hello, I'm not in the business of usually writing Reviews, but this must be one of the worst customer experiences, so, I had to warn the wider online community.
I had to cancel my flight to Frankfurt, and while customer support initially replied to me, confirming they've requested my refund since I'm supposedly covered with Cancellation Insurance PLUS. That was on Nov 12, 2018 bur they've gone AWOL every since. Today marks the anniversary of the 66th day since they've last answered.
I of course tried to reach them through phone and chat, etc, but of course no one answers.
Edited to include Cancellation Insurance information
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