Travelgenio
Questions & Answers

How long does it take to get a refund after cancellation?

Asked by Aye P. on 12/1/2019

5 Answers
Michael C.7/23/2020

NEVER despite numerous emails to this company, you will get a robot answer from them every time. They even tell you that they have contacted the airline,, DO NOT BELIEVE THEM>
Jim B.5/4/2020

You cannot get a cancellation. Once you have booked you are committed.

Hello Aye. Let us check the status of the refund with the airline, as you know it is the airline that manages and approves refunds. Could you please send us an e-mail to customer.service@travelgenio.com with the details of your booking so we can raise the query? The refund times vary depending on the airline. We look forward to hearing from you. Thank you, regards.
Hayden K.8/4/2021

You won't get a refund. This company needs to be stomped on by the authorities.
KH C.2/12/2020

Change our booking by Cathay Pacific free of charge.

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