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Here’s what consumers have asked with answers from Travelgenio staff and previous consumers.
Hello Aye. Let us check the status of the refund with the airline, as you know it is the airline that manages and approves refunds. Could you please send us an e-mail to customer.service@travelgenio.com with the details of your booking so we can raise the query? The refund times vary depending on the airline. We look forward to hearing from you. Thank you, regards.
Hi Bat, we will be more than pleased to give you support through customer.service@travelgenio.com. Regards
Hi Deepak, of course we can help you with your booking doubts. Please send us a mail to customer.service@travelgenio.com with your booking code and we will tell you the booking status. Regards
Hi Kennane, we will be more than pleased to assist you through customer.service@travelgenio.com. Meanwhile, you also have all the contact details in our site. Regards
It's pointless contacting them by email because they will just say that your email address has not been found and to email them from the address you made the booking from. I have sent them screenshots of the initial booking showing my booking ID and my email and they just repeat the same msg. These guys are crooks and should be in jail. Pieces of sh$$
Hello Pavel. One of our agents will contact you shortly. Thank you, regards.
Hello Fakhar, thank you for contacting us. Of course we can help you with your refund. Bear in mind that the refund times depend on the airlines. As soon as the airline processes it, you will receive your refund via the form of payment you used to make your booking. Anyway, an agent will contact you and will give you an approximate time for its processing. Regards.
Dear customer, Thanks for your review. We would like to check your case in detail and answer accordingly. In order to check your booking, we would need you to provide us with your booking ID (8 digit code provided in the confirmation e-mail) or any other information (e.g. E-mail address, passenger names, etc.). You can write this down directly within this review. We look forward to hearing from you. Thanks
Thank you reem a. For your comment. Please send an e-mail to customer.service@travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.
