TravelgenioReviews 566

AVOID. Purchased Two-way trip from them for the New Year Eve.
They cancelled my return flight without notification, explanation or refund.

When I arrived to the airport for the check-in, the agents told me they could not find me in the system.
The agents were not able to give any additional information, advised to call the agency.
No one was available on the phone.
I had to purchase a ticket again at a last-minute price.
Few days later, still no one answer on the phone.
If you want to save your time and money, do not deal with this agency.

We had return leg from Europe cancelled 48 hours before our flights. They didn't help support or care about our family situation and the significant stress and anxiety suffered. Despite the airline authorising a 50% refund, Travelgenio refund us 17%. No additional compensation, no alternative flights and no support after flights were cancelled.
Now, nearly 6 months later, they're completely unresponsive. I read the statements in other reviews from Traverlgenio below about emailing their customer support team. Well I have been emailing them for the last 6 weeks and they don't even acknowledge my communication. The phone number for Travelgenio simply says "this number is busy" and hangs up. Absolutely disgraceful. Buyer beware with these charlatans!

I bought two tickets and travel insurance in November for a trip in April through Travelgenio. My flight was cancelled. Travelgenio's website where I am supposed to apply for my 3100 back is a loop. I called British Airways they tell me to go through Travelgenio. There is no customer service through Travelgenio, just a loop of applying for a refund, which tells me to call British Airways. So I am left out of a flight and no refund. If you are looking for travel, avoid Travelgenio - there is no customer service - not bad customer service...NONE!

I bought a ticket from this travel agency for Dubai in September 2022 for myself and partner. I had to cancel because of my partner's work schedule which would allow as the vacation days to travel. This agency has promised to get back to me on my refund which they never did.I tried call but theirs numbers won't go through and no email to contact them either I'm beginning to think it's a scammed company and will advise others not to purchase from them.

First, be careful that you don't accidentally use this company by booking through a site like Kayak.com. They may route you to these crooks. Booked through them and the airline cancelled my flight and refunded my money to THEM. They refuse to refund it to me and won't even communicate with me about it. My worst regret is the money they stole from me will help keep them in business longer. They deserve to go out of business.

Well, book tickets do work easy and fast - but if you need any support afterwards then look somewhere else... They refer to the homepage, but the links do not work, no phone number or e-mail address are provided. Instead had to reach out directly to the airline but they refer back to the booking agency. In this case it did work since Caribbean Airlines cancelled the booking and created a new one instead. Thank you Caribbean airlines and goodbye Travelgenio.

I want to change my booking date but I have no information how to do that.
The link given on their website, no click button is working
I emailed them and they gave me another link where again the send button was not working.
I am worried what to do now.

I've been trying to get into contact with this company since two days ago to change my flight for the 27th Dec but there's absolutely no way of contacting them and there is no answer to my emails! This is the worse company I've had come across and would like some help asap as I do not want my flight to go to waste

I warn everybody to be careful with purchasing a trip from Travelgenio, if something goes wrong they will take your money and ignore your claim. My flight was canceled in July 2020 and we are in 2023 and I m still waiting for my refund. Despite many claims to this company I was ignored. I feel that they robbed me, so be aware this company is a scam bye your trip from the air companies it's more safer. I m never gonna accept this way to sheat customers. I ll publish in a any possible way and expose their scams.

Travelginio claims by return auto email that they have no such email. How can that be possible since when I booked the flight I received confirmation to my email. I emailed them to tell tem the situation and ask that the communicate with me so I can make changes. They now have my email but they decided to completely ignore me. After reading all the other reviews I have come to the conclusion that I was scammed and now making new flight arrangements. Cannot take chance on being stranded. I cannot understand why these people are not being investigated.

I have been calling them for the last two weeks, the phone is busy and no one is getting back to me with my flight changes. I Contact the airline directly and they said that this agent have not contacted them. This is very irritating and will NOT RECOMMEND anyone. Awful service.

I booked my ticket and cancelled within 24 hours but never got that money back. I waited for so long as they were making fake promise to refund me. Anyway u anyone seeing this review please make sure you don't lose your hard earned money.

I gave one star just because there isn't a zero star option. I´m avoiding this company at all costs in the future. Communication is awful. They don´t answer to messages. I have 15 days writing to them regarding an invoice that I never received. They simply don't deliver. Save yourselves the trouble and just buy anywhere else!

Never book through Travelgenio! I need a refund for one of my flights and since the begging they are totally unreachable! Their phone lines don't work.
So you cannot contact them neither over the phone or by the website. I want the refund for my flight but I'm not sure if I'll ever get it. Terrible...

This company does not respond to its mistakes in connections. Their customer service does not resolve anything. I had issues with a connection, and after 30 mins calling them, they were not able to reschedule a flight, I was the one that found and bought the new tickets.
The refund is a nightmare, I'm still trying to get my money back.

Update:
After more than 6 months, NO refund has been executed (even when I had 3 different email threads with the "agents/customer service"). I think my money is lost.

My mom dad were left stranded for over 8 hours at the airport thanks to Travelgenio's incompetent service. They sent us an updated itinerary which said reservation confirmed on it and upon reaching the airport the airline informed my parents that their name was not in for that flight. When I called travelgenio customer service (which in itself seemed an impossible task), they told us that you should have called us 24 hours before the flight boarding time, so we could have done something. They said that the email for the updated itinerary was a robot email and we should have called them to confirm it. But I don't understand why that automated email had reservation confirmation on it. Although they offered a refund, but due to their negligence my elderly parents had no where to go after 8 hours of harassment at the airport.

They over charge you, and they don't give you the true price. Be careful! They simply claim that the type of card used for payment is not included in the discount. Which they didn't make that clear at the time of purchase! Really fraud - just buy from them if you want to loss your money.

Ticket ID *******

I booked my ticket with them within 24 hours I had to cancel the trip... they took all the details... pretended they are serious in the process of refunding... regular email but from different individuals... beating around the bush... this reason is not valid that reason is not valid... my Foot... they just want to loot people even in this pandemic... this company has to be CLOSED... full team of CROOKS are working here... with no ethics... I pray they get SHUT DOWN SOON.

Booked my flight return through Travelgenio. When I confirmed with the airlines they informed that changes were made to my ticket and I should contact the Agent. I Emailed Travelgenio who confirmed that the booking was cancelled (by the air line?) and that they would refund me my money. To date nothing received after several emails. I just feel that they have taken advantage of a 75 year old woman, hoping that I would let sleeping dogs lie. SHAME ON YOU