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Bobbi K.

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1 Review by Bobbi

Travelgenio

  • Travelgenio

“Left in the dark”
3/17/23
Verified purchase

I bought two tickets and travel insurance in November for a trip in April through Travelgenio. My flight was cancelled. Travelgenio's website where I am supposed to apply for my 3100 back is a loop. I called British Airways they tell me to go through Travelgenio. There is no customer service through Travelgenio, just a loop of applying for a refund, which tells me to call British Airways. So I am left out of a flight and no refund. If you are looking for travel, avoid Travelgenio - there is no customer service - not bad customer service...NONE!

Tip for consumers:
Do not do business with Travelgenio.

Products used:
Just used the travel service to buy airline tickets.

Service
Value
Returns
Quality
Travelgenio product 0
Travelgenio product 1
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