- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
This company does not respond to its mistakes in connections. Their customer service does not resolve anything. I had issues with a connection, and after 30 mins calling them, they were not able to reschedule a flight, I was the one that found and bought the new tickets.
The refund is a nightmare, I'm still trying to get my money back.
Update:
After more than 6 months, NO refund has been executed (even when I had 3 different email threads with the "agents/customer service"). I think my money is lost.
Tip for consumers:
Do NOT use it
Products used:
Flight tickets
Aaron C.'s review of Travelgenio earned a Very Helpful vote
Aaron hasn’t received any thanks yous.
Aaron doesn’t have any fans yet.
Aaron isn’t following anybody yet.
Empty.
I bought ticket with insurance and I broke my leg, i have dr reports everything and I applied...
I bought two tickets and travel insurance in November for a trip in April through Travelgenio. My...
Aaron C.
Thank you for sharing your experience with us and providing us with the details of your reservation.
One of our agents will review your case and contact you to provide all the information to the email indicated during the purchase process.
Best regards