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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Item did not arrive. Tracking information said it had been delivered and signed for, not to me and not by me.
Contacted customer service who obviously didn't read anything I had written and said they could no nothing as it had been delivered. Suggested I claimed against the Post Office. Only the sender can claim.
Opened a case, explained again that neither myself not my neighbours had received or signed for the item.
Heard back yesterday that as the item has been delivered and signed for they have closed the case - oh and here's a $5 store credit.
It doesn't seem that they have bothered to check the signature, which will not be mine, all they keep saying is that it has been delivered and signed for. I repeat, not to me and not by me.
There is no telephone number for complaints and they obviously don't read emails properly or at all.
If there was a zero star option I would use it.
I could not believe i won it Its for my daughter i law I was not sure if this was real or scam. But the purse showed up as promise and i was so happy Thank you
We are super excited to hear how pleased you were with your daughter-in-laws gift. Thank you, Debbie, for sharing your experience with us!
I bought a ring in early January. It looked nice but took a while to arrive from China. I wore it today for the first time and noticed four of the small stones had fallen out. I inspected it when it arrived and it was intact. It can't be worn now and the 30 days is up tomorrow. Besides, the cost to ship it back to China with a tracking number is prohibited. I will not buy from this seller again and since I have a hard time getting on to Tophatters website to sign in, I probably won't buy period. Fun while it lasted.
Thank you for contacting us.
After reviewing your account, it looks like your order has been successfully refunded!
Let us know if you have any further questions!
I was promised refunds for 2 items. One which I never received and one that was damaged. I've never seen refunds on either. CROOKS!
Thanks for reaching out!
I have gone ahead and processed a refund for your order!
It can take 3-5 business days for the refund to be reflected on your credit card statement or bank account. Refunds must always be issued back to their original payment source.
Please let us know if there is anything I can help you with.
Your satisfaction is priority!
I love the way tophatter keeps me informed of where my package is at and when I will receive my package right down to letting me know if in my mail box
Almeda, thank you for your wonderful review. We are delighted to have you as a key member of the Tophatter community.
So these scam artist give you $5 off your first purchase with no expiration on the offer. When I go to buy something and ask how do I redeem the five bucks off they tell me its expired and instead give me 2 bucks off. B. S. This is false advertising
Hi, I was able to review your account and see that a $5 credit was never applied. A $2 credit was issued and reissued due to a accidental bid which resulted in the transaction being Voided. As a courtesy, I have applied a new $5 credit to your account. This credit will automatically apply to your first purchase of $6 or more, but will expire in 2 weeks, if unused. If we can assist with anything else, please don't hesitate to reach out to our amazing customer support team here: http://tinyurl.com/j8eo7hu
I purchased a number of items in late December/Early January. Some of the jewelry is nice costume jewelry. One ring looks really cheap and I'll never wear it, but the cost of shipping it back to China is prohibitive.
Electronic and tech gadgets that I bought are not branded, the instructions are in blurry 4 point font and completely useless. Today I spent $13 to return a $36 smart watch that I was unable to do anything with because I couldn't figure out the make/model. It cost $4 to ship to me. Just not worth the bother.
3 items I ordered and paid for in late December have never arrived. I requested refunds and was told they had to ship them again. I don't want them shipped again, I want my money back. It is cost prohibitive to return ship to China. I've requested refunds several times and yesterday I filed claims with Paypal requesting refunds, since Tophatter is giving me the runaround.
At first the site was kind of fun. But not anymore. I hope to get my refunds for the 3 items that I never received, the one item I sent back to China and the item I paid $90 for that can be purchased elsewhere for $40. That one was returned to California. Just be aware of the possible pitfalls when dealing with Tophatter.
Tracy, there was a long delay resulting in some orders shipping from overseas getting lost in transit over the holidays. We’re sorry about that. This has since been resolved with the shipping carriers and items which have shipped in January are arriving quickly. If, however, any package does not arrive in a reasonable time-frame from date shipped, a full refund will be provided. Information regarding your orders in question is as follows:
Order # 20081614 ~ Was delivered to your location on January 30,2017, no refund required. Review tracking here: http://tinyurl.com/jfl6a5b
Order # 21371088 ~ A return shipping label was provided to you on January 30,2017 and a full refund issued on February 3,2017.
Order # 21370852 ~ A return label was not provided because the reason for return was not at seller fault. A full refund in the amount of $96 was issued on February 6,2017.
Order # 20082306 ~ I have closed your dispute and issued a full refund today, February 7,2017
Order # 20009128 ~ I have closed your dispute and issued a full refund today, February 7,2017.
I hope this helps clear up any confusion or questions. If you need additional assistance, please reach out to our wonderful customer support team here: http://tinyurl.com/j8eo7hu
Fun and easy to use. Loads of great products at good prices. Would definitely recommend to others.
Will for sure revisit the site when I am looking for jewelry.
Thank you for your great review, Breanna!
I ordered a watch and it was too big. Notified the seller and they refunded me immediately! I was shocked, no questioned asked! I will continue to purchase from this site!
We're happy to hear you were pleased with the transaction that took place. Thank you for your wonderful review and your support of Tophatter! If any additional assistance is needed, please feel free to reach out to our customer support team here: http://tinyurl.com/j8eo7hu
I HAD BOUGHT ALOT OF STUFF BACK IN NOVEMBER AND DECEMBER FOR CHRISTMAS AND ETC WELL NEVER RECEVIED ANYTHING CONTACTED THEM THEY SAY IT SHOIWS DELIVERED TO YOU I DONT XARE WHAT ITVSHOWS I NEVER GOT IT THGE STUFF COME OUT OF CHINA YOU CAN'T EVEN TRACK IT I STILL THIS DAY HAVE NOT RECEVIED ANY IF MY STUFF THEY SAY THEY WIL REFUND YOU OH IT DONT HAPPPEN THEN IF YPU DO GET A REFUND IT $5.00 FOR THAT FOR I SPENT LIKE $50.00 I GOT WE GAVE YOU BACK ONE OF THE SHIPPING COST BACK DO WHAT THEY ARE VWRY RUDED AND DISRESPECTABLE TO PPL AND THERE BUYERS I HAD FRIEND TRY THEM AND THEY SENT HER THE WRONG PRODUCED SHE CONTACTED THEM IT EVEN SHOWED WGATBSHE ORDERED EVEN OUT OF THE BAG WHAT WAS DONE NOTHING SHE WAS SENT A RUDE EMAIL LIKE IT WAS HER FAULT I SOON BID ON EBAY TAKE MY XHANCES THERE OR ON SOMETHING I NEVER HEARD OF BEFORE I BUY FROM TOPHATTER AGAIN
Hi Jess, I've sent a private message requesting additional information for further assistance. Thank you.
The phone case didn't even begin to fit so I threw it away. One ring 3 stones didn't fit and I sent it back to her and put a note inside saying, I don't want my money back just a larger size, so I can't wait to get it back.
Thank you for your wonderful review, Jill. I'm sorry to hear about the phone case that didn't fit. I do see that a return request is currently in progress for your lovely ring, order# 20119530. If you need any additional assistance with any transactions, you can contact our amazing customer support team here: http://tinyurl.com/j8eo7hu
I have had a great time with Tophatter. Not one problem. The friends that I've told really like it too. All of my birthday & Christmas gifts are done!
Such wonderful news to hear, Beverly! Thank you for your review and for shopping Tophatter!
I have only bought one item from Tophatter. I bought it as a fixed price. I had a very difficult time keeping track of their auctions. To fast paced for me! I did order 2 items by auction and cancelled immediately. I was then treated as a child and I was "not allowed" to bid for several weeks. "Forgive me for being a bit impulsive and most importantly, not given enough time to read discription of item".
However, I am very happy this happened! I found the "Best Website" to buy, in this case jewelry, although they do sell hundreds and hundreds of other items, at a "Fraction of the Cost" and exactly the same jewelry they are selling. Also, shipping is free but you can spend a little more for shipping if you want it faster.
The website is called "ALIEXPRESS". I can assure you, 100%, that you will be very happy, and most importantly, save a lot of money! My hope is that most people read reviews and not get "Ripped Off" by Tophatter!
Hi Debra, because bidding is real on Tophatter, buyers are expected to pay for their winnings. If payment cannot be made or a mistake has taken place the order may be cancelled. However, after each cancellation a short-term bidding block is automatically put in place as explained in our FAQ here: http://tinyurl.com/z54uval and here: http://tinyurl.com/z6fpw8f. In regards to pricing, because buyers bid on items, the selling price reflects the value the winning buyer is willing to pay at that moment. I hope you'll continue to check out the items on Tophatter and find that deal you're looking for!
This site is worhtless junk mostly imported from China. I bided on three things. Two items I could have boight from the dollar store and a sweater that was supposed to be XLG but wouldnt even fit a 5 yr old. Dont waist your money.
Francine, I'm terribly sorry you were dissatisfied with your purchases. You're able to return a item for any reason within 30 days of delivery date. From your My Orders page, with item selected, choose Return Item. For items being returned to a different Country, such as China, we are unable to provide free return shipping labels for these cross-border transactions. In these cases buyers may receive a store credit to offset some of the cost of returning the item at their own expense. Please contact our customer support team with a valid tracking number to receive your return shipping credit. Our customer support team can be contacted here: http://tinyurl.com/j8eo7hu. Thank you!
They do not respond to reported problems. They just ignore them. No feedback! Items marked delivered did not show up. May have bee delivered to wrong address. Customer service ignored my complaint of missing items.
Hi Beryle, in reviewing your orders I see Order #21143971 was delivered to your location on January 27,2017. Tracking can be viewed here: http://tinyurl.com/7u5xdbx. A 5star rating was given for the item on January 30,2017-thank you! Order # 21193607 was also delivered to your location on January 27,2017 and a 3 star rating provided for the item on January 30,2017. You can view tracking for this item here: https://tophatter.aftership.com/LJ929394034US. When a package shows delivered, we recommend calling the local post office to ask the supervisor to attempt to locate the package using the tracking number. If the post office is unable to assist, you may file a complaint with the USPS at the following link: https://prd2faq.usps.com/faq/iq/usps/request.do?forward=emailUs. Thank you!
Spent a lot there, had a few items received broken, never received return labels as was said, was refused credits. Tophatter doesn't give a damn about their customers. After repeated messages asking them to contact me, since I NEVER receive emails from them, CRICKETS! NOTHING!
Also, don't bother ordering the aquamarine square cut earrings. EVERY single stone falls out. It's junk.
I don't care who replies to your message here, I know I NEVER RECEIVED those return mail labels and had to pay out of pocket to return them.
Tophatter is a ripoff.
Karen, thank you for being such a fabulous part of the Tophatter community! We appreciate your continued support. I see Order # 21298786 is in the Returning process and a Return shipping label was sent to your Tophatter registered email on January 27,2017. Please check your email inbox and spam folders for this notification. If you did not receive your label, please contact customer support and the label will be resent. For Order # 20702363 the same info applies, if you have not received your return label contact support and it will can be resent to you. You can contact customer support here: http://tinyurl.com/j8eo7hu. I do hope this helps, thank you!
Great prices, but very addicting! Fast delivery. Well made. Selection is wide, something for every age and gender.
So glad to know you are enjoying the excitement of Tophatter shopping! Dotti, thank you for your review!
I ordered a ring and a set of 2 sterling silver necklaces that were Italian silver back in November 2016... the pink stone fell out of my ring... and the necklaces clasp were so small they ended up breaking off thr necklace... I've tried to contact them, i never got s response back. Never got return stickers or papers for return... i feel so ripped off again from these Chinese companies... i also was ripped of 2yrs ago from Sammy dress... same exact
Hi Lauren, without additional information I'm unable to look into your specific orders. However, please note you can return a item for any reason within 30 days of delivery date. From your My Orders page, with item selected, choose Return Item. For items being returned to a different Country, such as China, we are unable to provide free return shipping labels for these cross-border transactions. In these cases buyers may receive a store credit to offset some of the cost of returning the item at their own expense. Please contact our customer support team with a valid tracking number to receive your return shipping credit. Our customer support team can be contacted here: http://tinyurl.com/j8eo7hu. Thank you!
Exquisite, Elegant, Quality Merchandise, Promt Shipping & You won't be disappointed! I've purchased many items from their vendors & not once have I been disappointed!
What a wonderful review of Tophatter! Thank you, Renee!
I love tophatter... great experience always... delivery is always ahead of time, great packaging... never a problem
Miriam, we're so glad to know you are having a amazing time shopping on Tophatter. Thank you for your kind review!
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Hi Lesley, I'm terribly sorry to hear you did not receive order #21029462 and understand how disappointing this can be. I assure you we have received your inquiries and fully understand your concern. However, please note that we cannot require a refund on items that have been delivered, per tracking. When a package shows delivered, we recommend calling the local post office to ask the supervisor to attempt to locate the package using the tracking number. If the post office is unable to assist, you may file a complaint with the postal carrier. Your item was shipped using China EMS and was transferred to United Kingdom Parcelforce for delivery. You can file a complaint with Parcelforce here: http://www.parcelforce.com/help-and-advice/receiving/parcel-location-query
Additionally, Tophatter doesn't offer live support at this time, but we are always happy to help via customer support email: http://tinyurl.com/j8eo7hu
Thank you!