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Item did not arrive. Tracking information said it had been delivered and signed for, not to me and not by me.
Contacted customer service who obviously didn't read anything I had written and said they could no nothing as it had been delivered. Suggested I claimed against the Post Office. Only the sender can claim.
Opened a case, explained again that neither myself not my neighbours had received or signed for the item.
Heard back yesterday that as the item has been delivered and signed for they have closed the case - oh and here's a $5 store credit.
It doesn't seem that they have bothered to check the signature, which will not be mine, all they keep saying is that it has been delivered and signed for. I repeat, not to me and not by me.
There is no telephone number for complaints and they obviously don't read emails properly or at all.
If there was a zero star option I would use it.
Lesley H.'s review of Tophatter earned 14 Very Helpful votes
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Tophatter was the biggest rip off company selling fake items falsely advertising them as real....
Hi Lesley, I'm terribly sorry to hear you did not receive order #21029462 and understand how disappointing this can be. I assure you we have received your inquiries and fully understand your concern. However, please note that we cannot require a refund on items that have been delivered, per tracking. When a package shows delivered, we recommend calling the local post office to ask the supervisor to attempt to locate the package using the tracking number. If the post office is unable to assist, you may file a complaint with the postal carrier. Your item was shipped using China EMS and was transferred to United Kingdom Parcelforce for delivery. You can file a complaint with Parcelforce here: http://www.parcelforce.com/help-and-advice/receiving/parcel-location-query
Additionally, Tophatter doesn't offer live support at this time, but we are always happy to help via customer support email: http://tinyurl.com/j8eo7hu
Thank you!