Garbage garbage garbage. Cannot accept multiple orders without messing up. Cheated me on several refunds. Paperwork way off. Ignorance is a top priority as well as scam artists. RUN AWAY! I would bet that all positive reviews are by their own people,
Has all management been fired? If not, they should be. For MONTHS there's literally nothing to bid on - if you're lucky, you'll see a max of 10 live items - used to be hundreds. How are they possibly even making money, especially without even trying to sell anything? Are you not spending money on advertising to get customers? Did all but the Chinese sellers leave? Saw some new partner program, and that looks like it DIED instantly.
Hi Madison, we're very sorry to hear that you haven't had the best experience while shopping on Tophatter recently. Currently, we are working on bringing in even more partner auctions to our platform to offer a wider selection of items to bid on. We understand that during this phase, there may not be as many items to bid on at the start, however, please rest assured that as we bring in more sellers, there will continuously be more items to bid on from reliable sellers.
If you feel like the app is not performing properly for you, you can always reach out to us at https://tophatter.com/support/new#/ and we will be more than happy to take a look for you.
We appreciate your feedback, and hope that you continue to enjoy using Tophatter.
Kind regards,
Artit
Tophatter Customer Support
As any woman I adore jewelry in all its forms: rings, pendants, necklaces, earrings, watches. The other day I decided to buy earrings from a well-known manufacturer, I chose them on the site and was very satisfied.
Hi Nicole, thank you so much for your 5-star rating and for providing your feedback. We're so glad to hear that you're enjoying purchasing on our platform and that you're getting great deals from well-known manufacturers. Happy bidding!
As a seller, Tophatter is a complete scam!. I sold over 75 items, and you know how much I have to show for it? Absolutely NOTHING. Fees, fees, and more fees until all of my profits were gone. I am so disappointed in this company and it should be shut down.
As of this date, I have 24 items that they say we're delivered and I have yet to receive them. Sadly, I am waiting on about 100 items. I find a group most buyer need review it before order.
https://www.facebook.com/groups/tophatter
Please check out our article and follow the steps: https://help.en.tophatter.com/article/36-have-not-received If you need assistance, our 24-hour support team can help. Please don't hesitate to reach us directly to resolve any other questions or concerns from your account: https://tophatter.com/support/new#/
You might win a bid for $1 but they will cancel your order and refund your $1 just so someone else can buy it at a higher price. They won't give you your money back on you're card. They give you a credit to buy with them. This has happened alot recently. They loss me as a customer they will give cheap items that are not what toy expect
Sounds like you might have received a refund as Tophatter Credit. If you initially paid with a card or PayPal, that can be refunded as cash by following the steps in the FAQ: https://help.en.tophatter.com/article/41-credit Thanks!
The product they sell is always seconds or damage. They made good on the advertisement and arrive as junk or damage. When your bid is kind of low, they cancel the order with the excuse of out of stock. They return money to your wallet and you can use. But they terminated my account and took away my money in the wallet. It is a scam operation.
Tophatter is a Marketplace connecting shoppers with sellers around the world. Because we are not the seller of the item, we offer Buyer Protection which guarantees delivery confirmation of the item advertised to the address provided, or we'll process a full refund. We are happy to be able to offer this service to you. Please check out our FAQs for details: https://help.en.tophatter.com/article/21-buyer-protection
I discovered it last Christmas and it was a lifesaver for me that year. This year I also went shopping for gifts here and the assortment was even greater.
I see many people complaining about the quality, or even saying that the products are fake… hey, this is a store that provides everything, from cheap and low-quality products, to expensive and high-quality. Choose properly and check feedback on each product.
Always quick to address any issues and always tries to make things right, if something goes wrong. I've been refunded twice and it was an easy process, also had Customer Service follow-up. What a difference that makes for your shopping experience!
Hi Angela,
Thank you for your review.
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Found this site randomly one night after a few drinks - it appeared to be a similar concept to ebay. It is NOT like ebay. A screen pops up with tons of items and a super quick countdown of how much time is left in the auction (generally only a few mins each) Everything looks like amazing deals - and its very fun to win an auction. Upon further use Ive come to see that even if you lose an auction the item you want will pop back up in another few minutes or so. The prices get driven up quickly so you never end up paying what you think you are going to. We bought a lot off of this site because it was super addictive - and ended up with a lot of things we dont use (why do I need a small light up teddy bear that you cant shut off without removing batteries?) I did make a purchase of 3 super cheap handheld video games with 260 games on each which are great for road trips. A hit or a miss site.
Hi Pamela,
Thank you for your thorough review.
We want you to be pleased with all of your purchases on Tophatter
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details on the return policy here https://tinyurl.com/yd75uc6e
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
For every item you receive that is of good quality and works correctly, you receive two that do not/are not. You can return a few without any degree of hassle but then your required to return the items, which I have no issue in doing, to find out it will cost anywhere from $15.00 to $25.00 in shipping cost. It just doesn't make that 100% refundable satisfaction 100% worth it. The best part is if you try to contact Tophatter on any of this you cannot find any way to do so. So my opinion, go to Walmart, at least you can return with no hassle or penalties if the item isn't worth it.
Hi Sherry,
Thank you for sharing your experience.
I'm very sorry to hear the return policy didn't meet your expectations.
If you have a problem with a purchase or feel you didn't receive what was described, a return request must be opened for each order that was not satisfactory.
With that said, Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. Tophatter offers Buyer Protection in the form of a 30-day Easy Return policy that will either: 1.) refund the buyer without return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller's address to return the item, paying for their return postage with valid tracking number.
On our platform, refunds or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns.
For internationally located buyers, we provide some store credit to offset the cost of returning the item at their own expense until the buyer hits the threshold.
The acceptable return threshold is continuously calculated as a percentage of the buyer's total purchases. Once this threshold has been met, the cost of returning the item to the seller with tracking will be at the buyer's expense. When this happens, it is explained in the email buyers receive when they request a return, that they are responsible for the return shipping cost, and the buyer is provided with the seller's return address to facilitate the successful return of the order. Tophatter's return policy is in-line and considered standard among the industries' competitors. Marketplaces, as an industry, institute thresholds for the number of free returns offered, to curb abuse.
Accept our warm wishes for a very happy holiday season to you and your loved ones.
Respectfully,
Angelique
Very user friendly site with bargains for everyone. Outstanding product selection and they put fun in buying. Everything I have purchased is of top quality and as described. One exception which was immediately refunded. Can't recommend them high enough. You have a repetitive shopper.
Hi Bob,
We would just like to say thank you for your kind words, and for being a part of our family. We are very grateful for your continued business because we wouldn’t be here without loyal shoppers like you. You could have chosen any other business, but we appreciate that you have stuck with us. Thank you, again, and have a great day!
Kind Regards,
Angelique
Hi everyone, please use this site. I'm in New Zealand and not only have i received fantastic items, delivery is fast and efficient and the Tophatter team are fast to answer any questions or queries. Honestly its fun, cost effective... just do it!
Lots of beautiful jewelry and great fun bidding! Happy with all the things I have receive. Always here before the allowed mail time. Have never had any issues. If you havent tried Tophatter it your really missing out.
Hi Denise! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us.
Warm regards,
Graciela
Friendly people, good quality items and service. Easy and fair bidding process. Always have been understanding, even when Hurricanes messed up my orders. Tophatter has worked with me very professional threw some inconvenient
And unpredicted events.
Thanks for responding to Tophatter's experience survey! Thank you for sharing your experience! Be sure to let us know if there’s anything we can do to make your shopping experience even better.
I have made Top hatter my number # 1 hobby, shopping entertainment and justified reward in having an amazing opportunity to finally say that I won something Fair and swear without any scams or gimmicks involve. Thank you Tophatter for your exciting program. Keep up the great work.
Deliveries take a long time. Sometimes there's no packaging. Make sure you know your prices before you bid to get the best deal! Do your homework, descriptions are not very detailed don't assume and you'll be fine!
Hi Scooter,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
If you find an item description is missing information, please feel free to report the item using the "report this item" link in the lower right. I hope this helps.
Warm Regards,
Angelique
Since Ive been on Tophatter Christmas has Come early for everyone.!
I only had one hiccup of not getting a product on time but it finally arrived.
Again thank you Tophatter and private sellers keep up the great work!
I don't understand all the bad reviews, I have recently just started using this site and purchased some nice jewelry on here and received every one so far. Some things take awhile as it is shipped from China but overall I'm very satisfied.
So far just about every item I've bought has been disappointing, 99 percent of items shown are tiny compared as how they looked on your ads, quality in clothing is terrible and thin along with sizing being off, just very unhappy because you think your getting a good deal but you get tiny stuff that's not even worth sending back, I'd be embarrassed to give these items as gifts
Overview
Tophatter has a rating of 3.9 stars from 7,901 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tophatter most frequently mention customer service, good quality and great prices. Tophatter ranks 181st among Auction sites.
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- San Francisco, CA, United States
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Business History
Goodwater Capital, CRV, August Capital, and others have invested $35 million in the business to date. The company is actively hiring at its offices in San Francisco and Shanghai.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tony, we're very sorry to hear about your experience while using our platform. Let us help you get your issue resolved by writing to us at https://tophatter.com/support/new#/. We'll look into this for you right away and help sort these issues out for you. Thank you.