It's so much fun bidding. I love it.if there is a problem with your purchase they take care of it right away. Your stuff sometimes arrive very quickly
Good job keep making your customers happy.
Thanks.
Every thing I have got from Tophatter has arrived as stated, been in excellent order and fitted description as stated very happy with all purchases so far. Have still got several orders coming, best site on Facebook, if you don't win one auction there will be another to try for and the postage is great.
Now I personally really believe & think that you guy's should actually be monitoring your third party vendors a litter Mo bettarh. Because would've that help make a more smoother process especially when someone winning a bid in finding out it isn't what they seem or win recently with there products posted. Now with that being continue business as usual continue why making those sensible choices online congrats why win-win-win
Hi Diamondmane,
Thank you for your review. We want you to be pleased with all of your purchases on Tophatter, and I'm sorry that wasn't the case in this instance, as it is always our goal for every experience to be positive.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms). Because we aren't in physical possession of the seller's items, we rely on the sellers to provide accurate information about every item; however, listing misrepresented in any way, we offer excellent Buyer Protection https://tinyurl.com/yy6m335d to combat this.
As part of our quality assurance process, our system detects and applies substantial penalties to sellers with a higher than average return rate, and individual items exceeding the standard will no longer be scheduled on our platform.
If for any reason you're not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is essential because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Takes a while to get most things like wish but you can catch some great deals on there. I am really pleased with mostly everything I have ordered and received so far. I had one thing come in that didn't work as expected.
Tophatter is a lot of fun. Some items are really great and and others not so much, but for the price it's worth the risk. Even when something doesn't work out, their customer service has been very responsive and will happily return and/or refund anything.
The product they sell is always seconds or damage. They made good on the advertisement and arrive as junk or damage. When your bid is kind of low, they cancel the order with the excuse of out of stock. They return money to your wallet and you can use. But they terminated my account and took away my money in the wallet. It is a scam operation.
Tophatter is a Marketplace connecting shoppers with sellers around the world. Because we are not the seller of the item, we offer Buyer Protection which guarantees delivery confirmation of the item advertised to the address provided, or we'll process a full refund. We are happy to be able to offer this service to you. Please check out our FAQs for details: https://help.en.tophatter.com/article/21-buyer-protection
I won a laptop and was taken to Best Buy Gadgets to complete the payment. When I completed the payment my old address came up so I immediately called the company and told them what happened and gave them my correct address. The man was in Canada and he stated that everything was good and I will get the computer at the right address. A few hours later I got a text stating the had canceled and refunded me. This is so wrong and unethical.
Also I had not budded on a item and then won it so I canceled it. Tophatter than blocked my account saying I can not bid until 4/18. They can mess up orders but we don't have the right to cancel a order!
Hi Dianne,
We're very sorry to hear about your experience. It sounds like this purchase was made through one of our partner websites. These types of purchases are made directly with the Merchant and Tophatter does not manage these orders, however, we understand your disappointment as the bid was made on Tophatter.
Temporary bidding blocks occur when a shopper has too many canceled orders within a short period of time. We're sorry that you may have accidentally bid on an item, however, please note that the temporary block wouldn't have been due to just the one cancelation, and would have counted your recent previous cancellations also. If the block is for 30 days then that means that your account has experienced many recent cancellations.
We apologize again for your experience and hope to see you after your block has been lifted.
If you have any more questions in the meantime, please don't hesitate to contact us at https://tophatter.com/support/new#/.
Respectfully,
Tophatter Customer Support
I just discovered Tophatter. You really have to watch what you bid on. Some items they sell look nice only to read in the fine print its actually a sticker you are buying. I had bought my daughter what I thought was a full artist kit and turned out to be a cheap pack of colored pencils you would find at dollar tree not even Crayola brand. They list their jewelry as 14K Gold and 18K Gold and its all fake. If you want your purchase to be 100 percent refundable then always pay with Paypal. Paypal will always get your money back if the item is not as described or not received. The image below is a Wizard of Oz clock that sells for over $200 from Bradford Exchange. The photo makes you think you are getting a clock but the fine print names it as a sticker.
Tophatter is a Marketplace connecting shoppers with sellers around the world. Because we are not the seller of the item, we offer Buyer Protection which guarantees delivery confirmation of the item advertised to the address provided, or we'll process a full refund. Items that are found to be counterfeit or significantly not as described will be refunded, please just ensure that the return request is initiated within 30 days of delivery. If for any reason the order is not refunded via the return request, contact our support team for assistance as explained here: https://help.en.tophatter.com/article/27-authenticity
Tophatter was the biggest rip off company selling fake items falsely advertising them as real. They issued refunds but never gave the refunds then they closed down and changed the name an format so its no longer an auction site but the llc is the same. This company is using illegal sweatshops and selling fake items and they changed they name. Please do not by from temu formally known as Tophatter
I was a tophatter member for a few years. I hasmd built up points to use and they continued to change constantly making it harder and harder to use things. There were a number of items I simply never received. A few I was credited for but only when I asked. Then when they changed to "partner auctions" all of my points, thousands and thousands of them... just gone. I was only informed, again when I asked, that my points put me in for a drawing--A drawing--for an I pad or some such thing. Too much changed, the thrill of the game is gone and the sight simply does not have the excitement ot once had. I feel cheated and ripped off.
Hi MJ,
Thank you for taking the time to write your review.
Firstly, I'd like to thank you for being a loyal Tophatter customer for many years, and I understand that you spent a long time acquiring Points to redeem for credit to be used as "free money" and other various other rewards programs that we ran while Points were valid. We understand the disappointment that you must have felt when we inevitably ended our Points, however, we didn't want you to lose out so we entered every single Point into an entry to win an iPad for a raffle that we held on June 8,2022.
Regarding the credits that you received from refunds for items not received; if the original source of the credit was cash then we will refund that amount back to the original payment method as long as the credit hadn't already been used. Please write to us athttps://tophatter.com/support/new#/ so that we can sort this out for you.
We are always working to improve the experience for our shoppers and really value the feedback that you have provided us. We hope that we will be able to spark your excitement for Tophatter again soon as we continue to improve.
Warm regards,
Artit
Tophatter Customer Support
I have purchased on top header for years my last two purchases after I have made the purchase I get phone calls all day scammers this will go on for a week and it's happened on the last several purchases from tophatter I'm sorry to say I will not purchase another thing off top hatter.
Hi Mark, thank you for sharing your experience. This doesn't sound right to us at all, and we'll absolutely help look into this for you. We vet all of our sellers to ensure that they are all reliable, and if we find that what you're experiencing is in any way related to a purchase that you made from a partner seller then they will be removed from selling on our platform. Please let us help you get to the bottom of this by writing to us at https://tophatter.com/support/new#/. Thank you.
I ordered dolce and gabbana light blue from a merchant in tophatter per the pictures I provided they stated authentic, very misleading the scent does not even come close. Very disappointed never ordering from them again perfumes are knock offs. I take responsibility I pay cheap I get junk.
Hi Salgoh,
Thank you for your review.
We rely on the sellers to accurately describe all items and do our best to ensure every purchase is great.
If for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e
Kind Regards,
Angelique
So, I'm just going to warn you guys, the reviews here that are saying great and 5 stars are all either fake or they never bought anything else outside of tophatter in their life.
I purchased more than 8 items on tophatter. Not a single one of them has any sort of quality. I donated a shirt and a cat that they sent me as it was made with cheap plastic.
The apple earphone (fake) was making a weird sound when you shake it, and day two it got opened up in half!
The tv antenna is the only thing that sort of worked.
The image frame is a different story... I'm uploading the picture here
DON'T WASTE YOUR TIME!
Hi Payam,
Thank you for your review.
I assure you that all reviews are from actual shoppers on Tophatter. It would go against Tophatter's ethics and the trust the community placed in us to allow fake reviews. Reviews can only be left by people that have purchased an item.
We hope every shopper will be delighted with every purchase, and I am sorry to hear you received items that didn't meet your expectations.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Warm Regards,
Angelique
I always shop early for Christmas, a few things I bought were presents.
I bought a I-pad that doesn't work as advertised, it won't turn on right. The battery won't stay charged, when I do get it on, its in Chinese. I understand no returns after 30 days, when just ordering everyday. How can you shop Christmas, and not get refunds
Hi Amanda,
Thank you for sharing your experience.
We do our best to ensure every purchase is great. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Respectfully,
Angelique
I received a easy one touch car mount today my order number is ******* the box was severely damaged and when i opened it parts are missing as its my first purchase with tophatter im very disappointed and I'll probably won't buy anything again from this company again
Hi Geoff,
Thank you for writing your feedback. I most certainly understand your concerns with the damaged package and we sincerely apologize for this.
Please note that a refund was issued for your order 61513045 on May 2,2018.
We hope that we'll win you again as a customer and you'll keep checking Tophatter for more great items. Thank you again for your patience and understanding.
Regards,
Graciela
Great new items arriving daily and tophatter always takes care of any issues with sellers in a timely fashion. Most sellers are selling top quality items, however it is best to read descriptions before bidding.
Thanks for responding to Tophatter's experience survey, Wendy!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Happy bidding!
Graciela
I found Tophatter about a week ago and have purchased 37 items with only two that had to be returned because of damage in shipping on one that was not like pictured. Both were refunded immediately! What an awesome site!
Thanks for responding to Tophatter's experience survey, Tracy!
We appreciate your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
I posted a previous negative review regarding Tophatter. There is nothing good to say about them but wanted to make it clear; there are some sellers that push their wares by way of this auction site that are very honest and have some great products. Some of them may even have their own website; most likely against the rules but if you find one you like ask for the website. UPDATE: 6/10/15. -My review mentioned above has been removed :/ This is unfortunate, it was based on actual experience and did not break ANY sitejabber posting rules. No problem; wait till my report gets in the right peoples hands. Truly what I have to share will have management at Tophatter running down the back alley with Dateline reporter and camera in hot pursuit! Ha!
Horrible purchases--all from Chinese factories with little to no packaging for items and very low quality merchandise. Coin purchases were fine-others not so much including electronics/jewelry. Drone plane estimated by them to be $799 was actually equivalent to a five a below drone purchase (perhaps less then $5 dollars).
Hi Tiziano,
We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Please see https://tinyurl.com/yc6sdknh for full details.
Kind regards,
Graciela
Tophatter is not only fun but very reasonably priced. They have always treated me fairly when I had any complaint which was rarely. For the most part the items are well made and exactly as represented.
Hi Dian,
Thank you for your review.
I'm glad to hear you are pleased with the reasonable pricing and customer service.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Overview
Tophatter has a rating of 3.9 stars from 7,901 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tophatter most frequently mention customer service, good quality and great prices. Tophatter ranks 181st among Auction sites.
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- San Francisco, CA, United States
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Business History
Goodwater Capital, CRV, August Capital, and others have invested $35 million in the business to date. The company is actively hiring at its offices in San Francisco and Shanghai.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Andrea! We are so excited to hear you are enjoying shopping on Tophatter.