Diamondmane D.

Hi Diamondmane,

Thank you for your review. We want you to be pleased with all of your purchases on Tophatter, and I'm sorry that wasn't the case in this instance, as it is always our goal for every experience to be positive.

Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms). Because we aren't in physical possession of the seller's items, we rely on the sellers to provide accurate information about every item; however, listing misrepresented in any way, we offer excellent Buyer Protection https://tinyurl.com/yy6m335d to combat this.

As part of our quality assurance process, our system detects and applies substantial penalties to sellers with a higher than average return rate, and individual items exceeding the standard will no longer be scheduled on our platform.

If for any reason you're not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return

Shoppers also have the option to rate their delivered items. Rating items is essential because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.

If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.

Respectfully,
Angelique