L W.

I have been using Tophatter for about a month and I'm ready to RUN! I'm just waiting for a a couple more disbursments and I'm out of there. I have experienced some loss on this site and I believe the site is one sided towards the buyer. As a business owner, I understand the importance of great customer service even when things out of your control goes wrong. So I strive to provide quailty products and excellent customer service. On this site, it's been one thing after another, day after day. How do you receive a negative review for issuing a refund? I exprience an unfortunate event with a supplier's fraudulent action that required me to open a case with Paypal (long story... moving on) Anyway, I was uable to fulfill some orders due to these actions. I IMMEDIATELY sent out emails to all buyers effected. Half them did not responded; the other half, never responed. Rather than hold on to their money, I refunded all of their money. I received several negative reviews for "Refund Without Consent" What? I signed up as a partner to have my own auction, they raised the fees to 20% + $1.50 per item. Just outrageous! I was selling nice, authentic products (Victoria Secret, Ralph Lauren, Becca Cosmetics, Smashbox, Calvin Klein, Bobbi Borwn) with the low bidding and the TH fees, I lost over $100. NEVER AGAIN. I could go on and on about the nightmare I've experienced with this site... If you are thinking about selling here, STAY FAR AWAY! Oh did I mention, there is no way to call them. If you have an issue, you can only submit a support ticket. Talk about poo customer services... SMH