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I am tired of being ripped off by tophatter sellers. HOW DO I FIX THIS PROBLEM??????
asked by Karleen L. on 12/7/15
18 Answers
I filed a complaint with the Better Business Bureau and with the Attorney General, this site is a fraud and needs to be shut down.
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Delete the app and shop somewhere else.
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I filed complaints with BBB, Tophatter hasn't responded. But just don't shop there...
Seller hasn't responded either.....
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To the person that last commented I've seen you before and I know you work for tophatter but I have been purchasing from wish and it had just the opposite experience from them my products are on time wall package stand in good condition and have never received the wrong item, just the opposite of what happens at tophatter and tophatter doesn't care they make their money they don't go after the sellers why would they it comes out of their pocket not the sellers pocket, just as eBay did and its earlier days and some more recent cases they will find themselves in court and come out broke more than likely
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There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
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I agree with Amber I deleted the app and will go thrift store shopping where I can see and touch the merchandise. If is too good to be true it probably is.
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Contact your credit card if they won't refund you
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My husband just told me he bidfor 18k gold necklca paid $4.00. I toldhim this will be his first and last ...after i read all this reviews.
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I am not sure how you can contact the seller, I don't see access to send them a message as I can only contact customer service and they are no help.
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there is only one way, delete the app and warn others not to use Tophatter
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Shop elsewhere! :)
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What happened? Did you not receive the item you paid for?
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if you pay TOPHATTER using PAYPAL i think PAYPALcan get your money back from them,i am from the UK and have paid Tophatter over £250 British Sterling trying to get my 3 older children presents for Chrismas Like 3D lights,electric tooth brushes Games consoles,ETC and have received 1 Hampster toy i purchased for my pet dog,s,i let my children use my laptop to Purchase items under there own email address and tonight my oldest son get an email saying he,s broken policy rules of TOPHATTER and he cannot use there website again,but you can pay for the items you have not paid for yet,refunded him £8.00 even though one of the item was reduced by the seller it was a handheld super mario brothers came and the seller reduced the item to £3.00 and the bid ended at £10.00 so the seller sold my son the games console for £3.00,so they where loosing out on £7.00.but im just hoping when i get in touch with PAYPAL they can get my money back because TAPHATTER took it and i have only received 1 toy after spending all that money to them.so i hope anyone on here can read this and if they have been conned by TOPHATTER if they have used PAYPAL they can may be get there money back for them,as you all know.you cant know who the sellers our,on TOPHATTER, so im just hoping they can get my money back even though i dont know the sellers name.good luck everyone stay away from TOPHATTER there poison.
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Chances are? If your seller is not responding, it may be either they are BAD sellers who do not care and need weeded out, or they could be a foreign seller, etc. If you have started a case at TH with CS, the seller will HAVE to respond or you will automatically be refunded for failure to correspond on their part. If TH did not find the seller at fault, then, that would be a matter to take to your banking institution I would suppose.
I am a seller at TH, those of us with Top Rated ranks will tell buyers..IF there is a problem ..to notify us immediately...so we can remedy whatever issue might occur. Don't let the bad apples spoil your fun. To be quite honest, I recently started shopping at Wish.com...to buy some Christmas goodies..EVERY one of my orders arrived broken or wrong :( Never had an issue buying from TH..but then again, I read the descriptions and assume nothing :)
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Keep all corspondents, depending how they ripped you off, says it's one thing , get it and it's not what it's supposed to be. Refusal of refund ? Try letter to tophatter explaining your greivence and if they don't remedy the problem you will be forced to sou. In court. Also start what they call a case.
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If you used your credit card, contact them immediately and issue a dispute. Make sure any items received have been returned. Document all information. Credit card companies will reverse the charge immediately. It's called a CHARGRBACK. I haven't bought anything from Tophatter in a long time. I'm sorry you had a bad experience.
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Keep up your complaint with the AG. TH do a lot of stuff that is not right and downright illegal! Thus far, they appear to have got away with it. What they are now doing, is if any seller dare call them out, they delete the sellers account! I honestly don't understand why the California AG has not done something about this place. Go to the sellers boards. There you will see the crap that the sellers deal with on a daily basis.

Asa far as the seller not responding, doyou know hat TH blocks the sellers after 4 weeks from having any contact with the buyer? TH is ran by idiots. They are totally unprofessional, rude and so darn ignorant of how to run an business. The owner Ashvin is only interested in his pocket, bank account. You can read online where the fool has filed bankruptcy once and may be twice. He is a big cry baby! Andrew has gone into tH like a big ole BULL IN A CHINA SHOP! The only thin he knows how to do is shut down sellers account, He has done nothing productive. Like Ashvin, he is ALL mOUTH NO ACTION.

My advice stay away from TH. It is bad news! Call the AG back. There have been issues where TH charge the seller are refund, under the pretense that the buyer has started a charge back, and on those occassions where the seller is able to contact the buyer (only if they paid via papal) often the Buyer has no idea about the refund TH demand from the seller on the buyers behalf. THEY ARE A BUNCH OF CROOKS! THEY ALL NEED TO GO TO JAIL!
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I have had so problessed
Keep after COUSTUMER SERVICE
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