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Tophatter Questions & Answers
Here's what consumers have asked with answers from Tophatter staff and previous consumers.
487 questions answered
8% answered in 1 day
656 questions sorted by: recent | popular | fewest answers
Helpful answer 10
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you should have got a notice on your phone that you won the bid but my best advice to you is don't buy anything from Top Hatter all of it is junk

By jesus g.
Helpful answer 7
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Delete the app and shop somewhere else.

By Amber T.
Helpful answer 4
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overseas sellers sell plated 925 or plated gold they say 14k but thats fake too , tophatter does not monitor these sellers thats why so many refunds and cancelled orders , just do not buy from tophatter , waste of time , you tell me where to get 5000 dollar ring for 20 dollars tophatter if it sounds to good to be true then it is. all the people that say its real and everything is great are either first time online buyers or they work as a review panelist for money.

By cameron w.
Helpful answer 3
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Tophatter will screw you over. Shop Amazon or overstock.

By Lauren L.
Helpful answer 3
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Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.

By Jessica P.
Helpful answer 2
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Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run! !!

By L W.
Helpful answer 2
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If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.

By Barbara C.
Helpful answer 4
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Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories.....as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.

By papa p.
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The T, the same as you and Brenda P are real, so is every other bidder on Tophatter. I'm terribly sorry that you do not feel this way. I am confident when I say: All bidders on Tophatter are real people wishing to win the item. Bidding with false pretenses is an act called shill bidding, it's illegal and not permitted on Tophatter. We provide information on shill bidding and the consequences in our FAQ here: http://tinyurl.com/y9w5qtqx. Thank you! If you have additional concerns about our ethics, please contact our customer support team and we will be happy to help. http://tinyurl.com/j8eo7hu Regards, Felicia

By Felicia C., Tophatter Representative
Helpful answer 1
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Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.

By Graciela M.
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