Tophatter has great prices and you can get some nice items, but some are not as described, way too small ( sizing is Asian sizing), and a lot of items take a long time to ship ( coming from China). I think Tophatter could be improved upon. Since this is advertised on Facebook, I think clothes need to be sold in US sizes ( Most Americans have larger frames than Asians and even going up a size or two doesn't help- our torsos, arms, and legs are longer). The quality needs to improve on items and they need to look like the pictures. Another thing, something needs to be done about the long shipments. A lot of times people bid on things they would like to gift within 2-3 weeks. Some will say « Return the items you're not happy with ». It's not worth paying shipping fees back to another country. It's too costly. That is money that has basically been thrown away. I will not purchase again until some changes are made.
Bought a few items but after receiving a ankle bracelet advertised as really expensive but looked like cheap costume jewelry I began looking at the few products I purchased on line. Sure enough it was all cheaper by about 95%. Shame on me for not doing my homework and being gullible.
Hi De,
I'm sorry to hear you received a item that was not as described. With our easy return policy, you can request to return a item for any reason within 30 days from delivery, as explained in our FAQ: http://tinyurl.com/h7xokwj.
If you need assistance with your return contact our customer support team here: http://tinyurl.com/j8eo7hu
Warm regards,
Felicia
1st of all do not believe the positive reviews as it's TH's staff writing them so that their stars won't drop. But this company has unethical practices and treats sellers like dirt. There has not been any good change to the site even though they say their data shows otherwise. As a seller I can't even communicate with my buyers, something very shady about blocking all communication between seller and buyer. I complained and they just cut me off right away. This has been my source of income since I started a year ago and now nothing. I wish I took heed to some of these negative comments before ordering so many things to sell here.
Hi Natasha,
All reviews received through Sitejabber are authentically made by Tophatter/Ruby users as a way to share their experiences. I'm sorry to hear your experiences with Tophatter have been less than positive.
We don't offer the ability for buyers and sellers to directly communicate with each other through an unstructured format any longer. Instead, as a buyer you can visit your "My Orders" page and choose from the available actions below:
1 "Change my order" (For up to 2 days after payment or until shipped) which allows you to change the color or size selection.
2 "Request to pay later" (For up to 3 days after winning or until canceled) which allows you to ask for up to 7 days to pay for an unpaid purchase.
3 "Request a refund" (For up to 4 days after payment or until shipped.)
4 "Change shipping address" (For up to 5 days after payment or until shipped.)
You can view these requests under "*Support Tickets*": https://tophatter.com/support_tickets in your account. Use the drop-down menus to filter by status and type of ticket.
If you need assistance with personal account issues, please reach out to your Account Manager or our Seller Support team, who are here to help! You can contact support via this link: http://tinyurl.com/j8eo7hu
Best prices, if it goes too high on bids just mark it to remind you next time it pops up. Returns are easy and hassle free. Jewelry is amazing and hubby loves the watches. Have gotten tons off of here for everyone in the family.
Hi, Alyssa, thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support!
Warm regards,
Graciela
On tophatter i have seen many items that i bought from china for a couple bucks stating value is in the hundreds. Their original prices of hundreds should mean you are getting top notch jewelry. Its not even silver! Its plated with silver. Be careful what you buy. They get away with it cause the bidding goes so fast you cant read about the item until after you've won-
Laurie,
The Manufacturer's Suggested Retail Price — also known as “struck out” price – is basically a recommended selling price that is set by the seller based on the value a seller believes their products worth is.
In an auction format, we want buyers to have a fun experience that they are in control of. We urge buyers' to review the item description prior to bidding. Why? This allows the buyer to decide if the price is fair or reasonable. Reviewing the item description is key in helping buyers' determine how high they are willing to bid with the option to stop bidding at any time If the MSPR or overall Item description doesn't reflect what you feel is reasonable, fair or feel the item simply will not fit your needs. The beauty of the platform (or the beauty of bidding) is the decision is yours to make.
However, if you are not happy with the item you have received, you have the option to return any item for up for 30 days from delivery, per our "*Buyer Protection.*": https :// tophatter. Com/topics/Buying/subtopics/My%20Orders/questions/Is%20there%20Buyer%20Protection%3F
That said, know we do have you, the buyer in mind. We are always striving to make your user experience as smooth and enjoyable as possible. To that end, we value suggestions from those people who use our product most, please know we hear your concerns about MSRP and again, we are always working to improve your experience.
Thank you,
Felicia
Have had no issues so far. I have bought all kinds of things and particularly thrilled with the jewelry (rings) that are very inexpensive but very nice. Nobody has to know they are not true precious gemstones. Amazing what they can do in a lab.
Thanks for responding to Tophatter's experience survey, Leslie!
Thank you for your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Happy bidding!
Graciela
Tophatter is a wonderful platform bidding is super funny and you can get really cool things on the process, shipping is faster that it should be considering overseas sellers... Items not always are the best but customer service rocks!
Thanks for responding to Tophatter's experience survey, Sergio!
We are excited to know your Tophatter experience has been great!
Our goal is for you to be completely satisfied with your buying experience. If you need any help, don't hesitate to contact us via email: http://tinyurl.com/j8eo7hu.
Thanks again and we greatly appreciate your continued support!
Warm regards,
Graciela
Fun, friendly and safe. Bidding at Tophatter makes me feel like I am in control of my money at a big time auction. You will not be disappointed, so join us for fantastic products at the price you decide.
Hi Anne,
Thank you for taking the time to share your experience with us by writing your review. We truly are delighted to have you as a valued member of the community.
I'm happy to hear Tophatter provides a fun place for you to bid at pricing within your control. We look forward to continuing to provide a fun bidding environment at pricing you decide.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link:
To send an invitation to someone so you can earn a store credit when they sign up for the first time and make their first purchase, visit https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Warm Regards,
Felicia
These 90 seconds auctions are so much fun it's hard to not get carried away. Prices are determined by bidders, with only very high-end items starting with reserve prices. I would advise bidders to check shipping charges carefully as sometimes they raise the total cost above retail stores. Returns and refunds are so easy, they put some high-end retailers to shame. Also, smart bidders may want to do some research the first time a new item pops up. That's as easy as clicking on the image itself and reading the full description for the item. Even if you miss out on one bid, it is sure to come around again soon and you'll be more informed and quicker to press that BID button!
I really like Tophatter. It's lot of fun, just seeing how high some people will bid on an item. For me I just keep trying. If you have any kind of a problem, customer service is awesome. Very helpful.
I often wonder how sellers manage to sell items when the bidding starts at $1, then I realize these auctions run 24/7 and products are moving in multiple streams and servers. Amazing amounts of volume that's how. Good work guys!
Hi Rick,
Thanks a bunch! We appreciate your kind review.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
This Tophatter site sounds a lot like madbid, which has been closed down because of dodgy dealings, but operated the same way under a similar bid scheme.
Steer well clear, stick to wish or gearbest or tinydeal if you want to to buy cheaper stuff.
Hi Ben,
Thank you for your review.
Tophatter has a A+ rating on BBB and millions of users use our marketplace, which is a proof of how professionally and ethically we work and the trust our users have in our platform. You may view the following link for more info: https://tinyurl.com/y8fv5rfe
Kind Regards,
Angelique
It takes way too long to get anything. It seems like everything I ordered for some reason all are coming from China and they seem to be stuck there. I've been waiting over a month for many things. Absolutely ridiculous
Hi Marie,
Thank you for your review.
I understand wanting what you paid for to arrive as soon as possible. You are priority number one, and we do our best to ensure your experience on Tophatter is positive. Your voice is critical to the success of Tophatter, improving your experience. We are working to improve your experience in terms of shipping time.
Due to the ongoing pandemic (Covid-19), many shipping carriers have experienced delays. Because of this, we are providing exceptions to our buyer protection and apologize for any inconvenience this may cause. Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Tracking status can be viewed on the My Orders page under the Settings menu in your Tophatter account. On the My Orders page, click the item, then click ‘Where’s my item?’. For detailed information and instructions regarding our shipping process, check out our self-help FAQ here: https://help.en.tophatter.com/article/36-what-if-i-havent-received-my-order
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
After numerous bids and wins i was truly disappointed with many of my items. The skeleton was 15" even though they show it on a real chair. Love my nintendo games, so far they are living up to their words.
Hi Sharleen,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Other than waiting for weeks for your purchase to arrive from China, this site is fun, and, has some pretty cool gear at prices that can't be beat. I have never bought so much on-line before this for fear of being ripped off. To date, my experience has been very good.
Hi Ed,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
Tophatter has many beautiful items to please anybody that likes to buy items in a bidding atmosphere both for themselves and as gifts. You might not win with your bids but there is always another chance on another day.
This is one of my favorite apps on my phone! The bids are free and you can get really super high-quality items dirt cheap. Shipping is usually within a week on most items. I find myself watching bids for hours! I've got so many cool little gadgets laying around just because I was able to win them so cheap. Totally addictive it's like digital crack!
Hi Gary,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I've made quite a few purchases on Tophatter, and I am happy with every one of them! My jewelry is great quality, I've gotten many compliments. What I've given as gifts has made everyone very happy. I highly recommend the site for yourself or for gift-giving! Unlike other bid sites, you pay only for your winnings - there's no sign-up fees or dues! Nice variety of items, too!
Patricia, thank you for sharing your amazing experiences with us. We appreciate your continued support and are pleased to have you as a member of the Tophatter community.
Had an issue on a bid and tried to contact customer support. I wrote a very detailed complaint to them and got one sentence back which did not solve or even answer my questions. Its obvious they do not value the business they get from their customers. Also, make sure to Google products before you buy from this site because chances are you will find them for a better price elsewhere.
Have received several products and have been very satisfied with most. One was broken but customer service quickly resolved the issue. Found things I've never seen anywhere else. Prices were very good.
Hi veronika,
Thank you for your review.
I am pleased to hear that you are happy with the pricing and that we have been able to address your concern in a satisfactory way.
Have a great time shopping on Tophatter.
Warm Regards,
Angelique
Overview
Tophatter has a rating of 3.9 stars from 7,901 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tophatter most frequently mention customer service, good quality and great prices. Tophatter ranks 181st among Auction sites.
- Visit Website
- San Francisco, CA, United States
- Edit business info
Business History
Goodwater Capital, CRV, August Capital, and others have invested $35 million in the business to date. The company is actively hiring at its offices in San Francisco and Shanghai.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shannon,
Thank you for your thorough review and for sharing your experience.
I'm sorry to hear some of the clothing wasn't size appropriate. We do have a size chart https://tinyurl.com/ya99eeal to help with sizing clothing.
We do our best to ensure every purchase is great, but also understand that things won't always be perfect.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms). Because we aren't in physical possession of the seller’s items we rely on the sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection https://tinyurl.com/yy6m335d As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. However, most items arrive much earlier.
I understand wanting what you paid for to arrive as soon as possible. Your voice is paramount and we are working to improve on shipping times.
After you've purchased, you can click on any item from your My Orders page then click Where's My Item? To find the current status and timeline.
Please know you are covered by Buyer Protection https://tinyurl.com/yy6m335d against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment. If there is anything we can help with please reach out to our support team at help@tophatter.com
Kind Regards,
Angelique