Buyee

Even though their website states that their insured delivery, which cost an additional fee, will compensate for product damage from shipping, they do not compensate at all even though they agree that there was damage from the shipping.

The product received was also different from the listed representation. They merely apologized and seek the buyer's understanding without providing any remedy.

While anyone wants to be able to buy simply, quickly, and transparently these days, BUYEE offers a service that is completely opposite to these principles.

This intermediary between international buyers and suppliers of goods based in Japan is of rare complexity and has a Customer Service without any flexibility or sense of the customer.

1) I placed an order for 7 items, only 1 item was retained and 6 of them deleted without any explanation. I was not given any possibility to cancel the order despite the major changes made unilaterally.
2) There is a complete lack of clarity on the costs and operating processes. The chain of the different fees charged by Buyee is made to add 9 successive levels of fees that are totally opaque when placing an order, then announced over time:
1) service fees
2) option fees
3) domestic shipping costs
4) international shipping costs
5) BUYEE warehouse storage fees (if applicable)
6) consolidation fees (if applicable)
7) package reinforcement fees (if applicable)
8) photo service fees (if any)
9) customs taxes (if any)

The translation into English is bad and one is mistaken about the meaning of "Insured delivery" included in the "option fees".
You are first charged at the time of order for 1) and 2), without any idea what the domestic and then international shipping costs will be.

In the end, I placed an order for 11,000 yen which was reduced by BUYEE without explanation to 2,000 yen.
Shipping costs 3) and 4) were announced to me afterwards at 6,000 yen, which is 300% of the amount of the remaining items in my order!

So I ended up being forced to choose the disposal of my package, without any refund. The cost of the items as well as the domestic expenses were lost in full (2000 + 2000 yen), after 2 months of negotiations that remained useless.

I have had dozens of exchanges with BUYEE Customer Service, all sterile and unsuccessful, because this company remains firm in its positions, closed to any acknowledgement of its wrongs as well as to any concession in favor of the customer that any entity with the slightest commercial consideration and respect for those who make it live.

In conclusion:
- BUYEE has terribly complex and opaque operating rules, generating unexpected additional costs at various stages of the order processing process
- a "Customer Service" in name only, having no commercial sense or interest of the customer

I ardently recommend not to use the services of this unpleasant, unpredictable and expensive intermediary.

I wrongly placed order "Y*******107", I sent out email to cancel immediately (within 1 minute), it was out of office time and Buyee did not reply, the next day they just confirmed order placed and cannot be cancelled.

I requested to use coupon which is valid and within period instead, once again they confirmed cannot use without confirming the details. This company just simply ignore all customer reasonable request, their customer services sucks & horrible, i felt like being robbed, I will never use it ever again.

Their fees are high, exchange rates always higher than others, communication is so weak, they replied everything by the book like a machine, if you ever use them, be careful and have to get ready to enjoy no services.

For higher priced items, Buyee does not provide support should the item arrive damaged, defective or different than described by the seller. I recently bought a watch that arrived broken. The watch was also supposed to come with a warranty card, but did not. Finally, the package arrived with visible shipping damage. On the watch were also mismatched serial numbers. Buyee customer service said that for items above a certain price point, they will not help, even though I paid for their extra service option. They also said they would not help in the case of counterfeit items. Because Buyee as a proxy is the purchaser of record, there is nothing you can do. Best to find a reputable company that protects your purchases.

They do not take any responsibility for the goods they sell or promote. I have once again, even after giving them a second chance, been ripped off. Never again will i use them and nobody els e should either.

Won 4 bearbrick auctions with a seller whose store declares it only sells genuine products and full refund will be given if it is a fake.
All 4 turn out to be fakes. Buyee support does not provide refund. It also does not provide the seller's contact so I have no way to get a refund.
I also notice other sellers posting fakes.
Use Buyee at your own risk.

Been using Buyee (linked to Tenso.com) services quite a few times already. Quite disappointed at their International Shipping Fees charged, which is highly priced for small and lightweight items. Customer Service Agents standard is average, you have to write to enquire with them about your order then they will respond; otherwise you'd would not hear from them. Recent experience of using Buyee service to purchase a very small and lightweight (item was below 70g), their Warehouse did not bother to look into the item's size but instead packed the very small item into a much larger package in order to charge on the volumetric weight which is pretty illogical and charging much higher International Shipping fees for the very small item. Would recommend anyone to consider looking at alternative providers which also offer buyer shopping services for shopping sites in Japan, at a more competitive price.

I was eligible for a coupon but despite the web page showing the deducted amount, when I finalized it paypal deducted the amount without the coupon. I contacted customer service and they admitted that I was eligible for the coupon but they would not refund me the amount which is very disappointing. Stick with the alternatives like zenmarket.

Buyee's website is complex to navigate and you will continue to discover new fees at every turn. If you end up paying less for shipping than the items cost, you've done well. Staff are inflexible and even when they make mistakes there are no refunds, no compensation, and no compromises or negotiation. Stay away unless you are willing and ready to throw buckets of money towards the land of the rising sun. Take what you might reasonably expect to pay, and double it. Do NOT recommend. Oh, and my items themselves? Some arrived damaged as well. Sigh. Worst shipping forwarder I've ever dealt with.

DON'T BUY WITH BUYEE. THEY TERMINATE ACCOUNT AFTER YOU SPEND MONEY AND BEFORE YOU CAN EXPORT YOUR ITEMS.
I spent $2500 in the last 3-4 days as well as 30+ hours of my time looking for good purchases.
My account has been terminated for god knows what, buyee isn't even telling me what the reason is.
I don't understand why buyee would even do that especially since the sellers have already shipped my items.

I believe it may be because my account was eligible for free shipping coupons and they don't want to pay shipping on such large packages.
I would gladly pay the fees myself.

Malicious sellers can scam you by hiding a high delivery fee in the original pages like Yahoo Auction Japan. Buyee's pages do not reflect that, and will not care to protect you. They put small hints saying that when the user confirm the order, all responsibilities are on the user.
If you don't speak Japanese, or are just usually careless about legal terms and small notices when shopping online, avoid using this service.

User friendly/ many choices of shopping sites/ variety of brands and products/ warm and gives prompt reply to enquiries / efficient services e. G fast trade with seller, clear status of delivery from seller to warehouse consolidation of package and postage/ free of domestic postal fee most often for items from Mercari.

Some areas that wish Buyee can give us a bonus :) e.g. Continuous free of Buyee service and payment fee / allow or encourage trade between certain sellers / shopping sites that currently blocked/ resume free of charge of storage in warehouse with no limitation of time of retention / free of consolidation fee if packages not more than five items e.g. coupons issued can be used without limitation of item price

Bought an item, item arrived warehouse, account unable to login/reset pw, being told that account being terminated and can't tell the reason why, no refund or anything. END. Avoid using this company services

Yeah, this is a website you should absolutely avoid if you're looking for anime goods to buy for a decent price, i bought something in august, waited for it, forgot about it since it was taking so long, and didn't remember it until a few days ago when they sent me a confusing email about my "your item being held for shipping for some reason and if you don't get it you don't get a refund lol" or something, even though shipping should be automatic? Now, i don't check my email often because i'm not 40 so i didn't end up seeing this email, and i completely missed my package and i dont get a chance for a refund, sucks too because the rem figure i wanted was really cute, plus it was only like 10 dollars so whatever but i'm just here to warn you.

Buyers,

I had a recent experience with Buyee where I overlooked a description of an item. I admit that it's an honest mistake but trusted that after raising this to Buyee management, they'll definitely consider my concern.

It's about an item in an auction priced $1 (since others might bid, it's just starting price) but I didn't notice that there's a ******* yen delivery fee. I raised to management that the item's price is at the most 3000 yen (plastic figure set) and that the seller is definitely waiting for an opportunity to get someone to click and might have overlooked the offer to get a sale.

After raising, Buyee just responded that they cannot do anything since the shipping price is stated in the description even if it's obviously scam. Sad experience, Buyee didn't investigate and just considered it to be my fault for not double checking the translation of japanese to english description.

Buyee very disappointing...

Beware of this site, they are scammers! They removed he original package of the item to save the shipping cost. They didn't check the items to make sure the sellers sent the correct items when it is their job. I recommend not to buy anything on Buyee. You will never get what you paid for! Hidden fees and unrealistic fees all over the place!

I bought several items via Buyee over a year ago, and they were held indefinitely due to the pandemic. I get that, but I was promised that I would be notified thoroughly once shipping resumed and that I would not incur the usual storage extension fees.

They lied and are now trying to charge me hundreds of dollars for a handful of paperback books.

It's absurd, and it's theft. They should be shut down.

During the 11.11 Buyee had some really also free service fee, daily coupons, free ship coupons and deals. I managed to find a doll costume for 2000 yen, paid zero service fee (which is normally 500 yen now 0 yen) and used a 500 yen free international shipping coupon! Shipping came out to be 650 yen but with the coupon I only paid 150 yen for small packet air! It was awesome... literally got the item at a discounted second hand price and literally shipping to be free... I can't wait for more coupon deals in December if there is any!