Buyee has a rating of 2.2 stars from 315 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Buyee most frequently mention shipping fees, credit card, and next day problems. Buyee ranks 58th among Mail Forwarding sites.
Even though their website states that their insured delivery, which cost an additional fee, will compensate for product damage from shipping, they do not compensate at all even though they agree that there was damage from the shipping.
The product received was also different from the listed representation. They merely apologized and seek the buyer's understanding without providing any remedy.
Tip for consumers:
Fulfilling deliverables paid for by the consumer as represented by the company is fundamental. But Buyee is not able to deliver the same, not willing to refund, no return, and no compensation. There is misrepresentation of their services.
Products used:
handbag
Date of experience: January 18, 2025
I wrongly placed order "Y*******107", I sent out email to cancel immediately (within 1 minute), it was out of office time and Buyee did not reply, the next day they just confirmed order placed and cannot be cancelled.
I requested to use coupon which is valid and within period instead, once again they confirmed cannot use without confirming the details. This company just simply ignore all customer reasonable request, their customer services sucks & horrible, i felt like being robbed, I will never use it ever again.
Their fees are high, exchange rates always higher than others, communication is so weak, they replied everything by the book like a machine, if you ever use them, be careful and have to get ready to enjoy no services.
Tip for consumers:
their exchange rate is super high compare with others, services is horrible, no customer service at all, coupon is useless, fake and not appliable
Products used:
buying services
Date of experience: October 1, 2024
For higher priced items, Buyee does not provide support should the item arrive damaged, defective or different than described by the seller. I recently bought a watch that arrived broken. The watch was also supposed to come with a warranty card, but did not. Finally, the package arrived with visible shipping damage. On the watch were also mismatched serial numbers. Buyee customer service said that for items above a certain price point, they will not help, even though I paid for their extra service option. They also said they would not help in the case of counterfeit items. Because Buyee as a proxy is the purchaser of record, there is nothing you can do. Best to find a reputable company that protects your purchases.
Tip for consumers:
Buyee said they do not accept returns or refunds, even in the case of counterfeit items.
Products used:
Omega watch. Unfortunately, the watch arrived broken, with a counterfeit warranty card. Upon further research, the watch also proved to be counterfeit. Buyee said they do not accept returns or refunds, even in the case of counterfeit items.
Date of experience: February 19, 2024
They do not take any responsibility for the goods they sell or promote. I have once again, even after giving them a second chance, been ripped off. Never again will i use them and nobody els e should either.
Products used:
Golf Pride golf grips
Date of experience: March 15, 2024
I really don't understand why/how buyee.jp can be this careless, I'm pretty sure they understand that international buyers are on a time limit when purchasing items through their service.
It's been very up and down with them when ordering this year, sometimes their quick and buy an item from Mercari right away other times their slow as snails.
Date of experience: March 13, 2023
Won 4 bearbrick auctions with a seller whose store declares it only sells genuine products and full refund will be given if it is a fake.
All 4 turn out to be fakes. Buyee support does not provide refund. It also does not provide the seller's contact so I have no way to get a refund.
I also notice other sellers posting fakes.
Use Buyee at your own risk.
Tip for consumers:
Avoid this site
Products used:
Bearbricks
Date of experience: December 14, 2023
Been using Buyee (linked to Tenso.com) services quite a few times already. Quite disappointed at their International Shipping Fees charged, which is highly priced for small and lightweight items. Customer Service Agents standard is average, you have to write to enquire with them about your order then they will respond; otherwise you'd would not hear from them. Recent experience of using Buyee service to purchase a very small and lightweight (item was below 70g), their Warehouse did not bother to look into the item's size but instead packed the very small item into a much larger package in order to charge on the volumetric weight which is pretty illogical and charging much higher International Shipping fees for the very small item. Would recommend anyone to consider looking at alternative providers which also offer buyer shopping services for shopping sites in Japan, at a more competitive price.
Date of experience: August 13, 2023
Terrible customer services especially for international shipping! They charge a lot for shipping fee, also split one package to two package without informing to me. The. They want to charge me 2 times for shipping fees. When I ask them to verify the packages, they refused for helping. Buyee 's services don't like topical Japanese companies' services, but really like some Chinese guys doing scams!
Date of experience: March 30, 2023
I want to hug every employee of Buyee. I heard some people say that Buyee is bad before, but I personally think it's really convenient of a site. It's a generous site. And I hope that they can know that they are very important for my life!
Date of experience: May 21, 2023
I was eligible for a coupon but despite the web page showing the deducted amount, when I finalized it paypal deducted the amount without the coupon. I contacted customer service and they admitted that I was eligible for the coupon but they would not refund me the amount which is very disappointing. Stick with the alternatives like zenmarket.
Tip for consumers:
No customer service and goodwill despite admitting their fault.
Products used:
I used them in the past for all sorts of proxy services.
Date of experience: April 30, 2023
Buyee's website is complex to navigate and you will continue to discover new fees at every turn. If you end up paying less for shipping than the items cost, you've done well. Staff are inflexible and even when they make mistakes there are no refunds, no compensation, and no compromises or negotiation. Stay away unless you are willing and ready to throw buckets of money towards the land of the rising sun. Take what you might reasonably expect to pay, and double it. Do NOT recommend. Oh, and my items themselves? Some arrived damaged as well. Sigh. Worst shipping forwarder I've ever dealt with.
Date of experience: January 14, 2020
DON'T BUY WITH BUYEE. THEY TERMINATE ACCOUNT AFTER YOU SPEND MONEY AND BEFORE YOU CAN EXPORT YOUR ITEMS.
I spent $2500 in the last 3-4 days as well as 30+ hours of my time looking for good purchases.
My account has been terminated for god knows what, buyee isn't even telling me what the reason is.
I don't understand why buyee would even do that especially since the sellers have already shipped my items.
I believe it may be because my account was eligible for free shipping coupons and they don't want to pay shipping on such large packages.
I would gladly pay the fees myself.
Products used:
electronics
Date of experience: June 19, 2023
Malicious sellers can scam you by hiding a high delivery fee in the original pages like Yahoo Auction Japan. Buyee's pages do not reflect that, and will not care to protect you. They put small hints saying that when the user confirm the order, all responsibilities are on the user.
If you don't speak Japanese, or are just usually careless about legal terms and small notices when shopping online, avoid using this service.
Tip for consumers:
If you don't speak Japanese, or do not normally check terms and conditions on websites, use Buyee at your own risk.
Products used:
Auction bidding proxy
Date of experience: April 10, 2022
It's a good site if u know how to put up and or navigate it. I've used it over a span of 5 or more years so I know my stuff.
Yes I've seen the bad review's and I agree that the site could be more polished & at least notify customer's of any problems going on with payment processing which is usually on their end. However I use it as a proxy site, I get what I want so nothing else matter's to me. In the end I give it 5/5. A lot of critic reviews on here are BS as you should already know their are limitations on what you can import, & why complain about CS when you don't even take the time to learn their language?
Date of experience: November 26, 2018
User friendly/ many choices of shopping sites/ variety of brands and products/ warm and gives prompt reply to enquiries / efficient services e. G fast trade with seller, clear status of delivery from seller to warehouse consolidation of package and postage/ free of domestic postal fee most often for items from Mercari.
Some areas that wish Buyee can give us a bonus :) e.g. Continuous free of Buyee service and payment fee / allow or encourage trade between certain sellers / shopping sites that currently blocked/ resume free of charge of storage in warehouse with no limitation of time of retention / free of consolidation fee if packages not more than five items e.g. coupons issued can be used without limitation of item price
Date of experience: November 21, 2020
Bought an item, item arrived warehouse, account unable to login/reset pw, being told that account being terminated and can't tell the reason why, no refund or anything. END. Avoid using this company services
Tip for consumers:
Bought an item, item arrived warehouse, account unable to login/reset pw, being told that account being terminated and can't tell the reason why, no refund or anything. END. Avoid using this company services
Products used:
Bought an item, item arrived warehouse, account unable to login/reset pw, being told that account being terminated and can't tell the reason why, no refund or anything. END. Avoid using this company services
Date of experience: November 15, 2021
Yeah, this is a website you should absolutely avoid if you're looking for anime goods to buy for a decent price, i bought something in august, waited for it, forgot about it since it was taking so long, and didn't remember it until a few days ago when they sent me a confusing email about my "your item being held for shipping for some reason and if you don't get it you don't get a refund lol" or something, even though shipping should be automatic? Now, i don't check my email often because i'm not 40 so i didn't end up seeing this email, and i completely missed my package and i dont get a chance for a refund, sucks too because the rem figure i wanted was really cute, plus it was only like 10 dollars so whatever but i'm just here to warn you.
Tip for consumers:
tip: don't use it
Products used:
nothing because i never got my order lol
Date of experience: November 9, 2021
Buyers,
I had a recent experience with Buyee where I overlooked a description of an item. I admit that it's an honest mistake but trusted that after raising this to Buyee management, they'll definitely consider my concern.
It's about an item in an auction priced $1 (since others might bid, it's just starting price) but I didn't notice that there's a ******* yen delivery fee. I raised to management that the item's price is at the most 3000 yen (plastic figure set) and that the seller is definitely waiting for an opportunity to get someone to click and might have overlooked the offer to get a sale.
After raising, Buyee just responded that they cannot do anything since the shipping price is stated in the description even if it's obviously scam. Sad experience, Buyee didn't investigate and just considered it to be my fault for not double checking the translation of japanese to english description.
Buyee very disappointing...
Tip for consumers:
Becareful of fraudulent/scammer sellers as Buyee do not ban them...
Products used:
NA
Date of experience: June 26, 2021
I have used Buyee to purchase several vintage stereo items from Japan.
Japanese products are of outstanding quality, and Buyee provides an convenient way to purchase.
The service is easy to use but the website, particularly with regard to the shipping process, needs to be improved. Buyee's customer service promptly responded to my inquiries about my packages. Impressive.
The only problem with Buyee is that international shipping costs are really very high. Aliexpress sells low quality products from China appears to use some type of subsidized shipping scheme because the international shipping costs are lower than sending a letter from one city in Canada to another.
I'd far rather buy from Japan than anywhere else and if shipping were cheaper, I'd use the service a lot more.
Overall, its a very reliable service with good customer service.
Date of experience: June 18, 2020
Beware of this site, they are scammers! They removed he original package of the item to save the shipping cost. They didn't check the items to make sure the sellers sent the correct items when it is their job. I recommend not to buy anything on Buyee. You will never get what you paid for! Hidden fees and unrealistic fees all over the place!
Tip for consumers:
It's almost considered a scam site!
Products used:
DVDs
Date of experience: April 5, 2022
I bought several items via Buyee over a year ago, and they were held indefinitely due to the pandemic. I get that, but I was promised that I would be notified thoroughly once shipping resumed and that I would not incur the usual storage extension fees.
They lied and are now trying to charge me hundreds of dollars for a handful of paperback books.
It's absurd, and it's theft. They should be shut down.
Tip for consumers:
My best tip is "don't use this site."
Date of experience: August 21, 2021
I've been using Buyee for many years now and it's really easy to use. The bidding process on sites like Yahoo Auctions works great as well, bids are processed fast and efficiently.
They handled my orders swiftly and with care. Never had any issues with them up to date. Highly recommended!
Date of experience: November 27, 2020
I have been using buyee to purchase vintage car wheels but enough is enough.
There staff don't know how to package properly or reduce sizing so they end up just chucking wheels into big boxes and I pay an arm and a leg for shipping.
I've received numerous packages where the wheels have been damaged due to improper care.
I'm terminating using their services as they once were decent but now cost me more than I'd be spending with a proper broker I know can get the job done like Jauce or jessestreeter.
Tip for consumers:
Don't use this site if you care about things getting damaged. Use Jauce or JesseStreeter for importing car wheels/parts
Products used:
car wheels
Date of experience: September 28, 2022
I've used Buyee multiple times specifically to buy anime goods from Mercari Japan. I've always been able to find what I'm looking for even when looking for rare items. Very easy to use and they often have useful coupons. Most recently when I used them they had a whole period of having no service fee, usually it would be another $5 on top of the item price so this was super useful. I'm definitely using them again.
Date of experience: November 20, 2020
I make use of 4 different online companies that does proxy bidding on items from Yahoo auctions Japan.
Buyee has by far the best quality photos when searching for an specific item and easiest website to navigate.
They also give you an acceptable amount of shipping options though most of the options are quite expensive.
I have come across some packages that were incorrectly weighed. These packages always weighed less than the estimated weight and would mostly occur when it's on the cusp of determining the shipping methods to favor the faster more expensive options. I have been making use of their service since 2014 and have completed over 100 transactions with them.
Date of experience: July 2, 2020
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