Well, when I started using this site I was happy with its service, because I only bought one item at a time. The problem came when I was charged the infamous package consolidation fee, which is nonsense, and some of my colleagues had the same problem; it does't make sense and feels like scamming your clients. Their costumer service doesn't provide an explanation always and they're inflexible, they do not help the costumer. Also, if an item comes in a bad condition there's no way to get refunded. I'm very disappointed at this moment.

I made some purchases through Buyee and I highly recommend! It is the easiest way to buy things directly from Japan that I found. The fees are cheap and the website is very well organized (is easy to find what you want). They offer useful additional services at an affordable price, have several shipping options and are always giving coupons with great discounts too.

So happy to grab an unused Laserdisc of Hiroshima Mon Amour at Yahoo! Japan Auction. I've seen one in a local shop 30 years ago but I couldn't afford it at that time.

It's not my first time to use Buyee's service and I am very satisfied with their service. Sometimes, you can get discount coupons from their website but it really depends on your luck.

I have been using Buyee for 3 years, and I really enjoy using it to obtain many quality items from Japan. But, recently I realize that buying from other stores via Buyee will take more than 24 hours to have my order placed. I have missed the time sale from some online shops on several occasions. I hope Buyee could improve the service of buying from other stores. Thanks!

I normally do not shop online much but after visiting Buyee, I never stop shopping online. There is a lot of Japanese staffs and brands as well as used items which is under great and superb condition at very reasonable price...Only thing I always request to improve is to reduce fees or to have more promotion campaign. Enjoy shopping, cheers!!!!

Buyee gives you several shipping options (depending on weight). They will only show you auctions where the seller is willing to ship internationally. The only thing I think could add combined shipping. I need to send individually, but sometimes I want to combine shipping. Some auctions are prohibited from sale as of the title, possibly indicating a junk item. Buyee is heaven for Hobbies, who prefers Japanese stuff.

Currently i'm using this website for the first time to buy from japan mercari and so far it has been effortlessly easy to use and navigate! some might shy away from all the fees however the website also has frequent promotions that can help buyers save on items and shipping costs. i highly recommend this to find rare and unique items from japan and i'll definitely be go back to the site in the future :)

Try avoid this proxy website if you can.

First, they have the worst customer service.

Second, They charge package consolidation fees and other nonsense fees.

Third, there is no sense of warning Billing and Shipping addresses differences so they will not cancel after you

paid for shipping, which is ridiculous.

I never had a problem with other Japanese proxy buying website except for BUYEE.

Again, I would not recommend BUYEE for someone who is trying to buy stuff in Japan through a proxy website.

I love using Buyee to buy from Mercari Japan!

Other Japanese buying services charge a fortune for buying from Mercari's JP market, but Buyee is very VERY reasonable, and I've managed to buy items that I would never otherwise been able to get from Japan!

I recommend Buyee to everyone shopping for items from Japan!

I LOVE Mercari.jp because they have such a wide variety of items that beats fril.jp hands down, the only drawback....Mercari sellers can be a bit choosy when it comes to buyers so I have to go through a proxy to get my sweet sailor moon merch or sarasa clip supplies. In Comes Buyee. (* v *)b
Buyee allows me to purchase ALMOST anything but I have to use their service at certain times of the day to make sure the item I selected gets bought successfully before someone else grabs it, time zones make a big difference because Mercari.jp is a japanese app and I don't have the advantage of just buying something without Buyee's help.
Buyee has a really great customer service team, if I have inquires, I simply shoot an email and I get a response that night which is fantastic.
For example: I wanted to purchase a few sarasa refills but the seller included a perfume in the set, I was devastated because perfume contains alcohol and thus cannot be shipped via buyee's guidelines. But one quick zip of an email with a suggestion about removing the perfume worked out in my favor, the buyee customer service team were quick to help and happy ending I got to buy my refills.
I like Buyee's constant promotions but truth be told I really miss the FREE SHIPPING coupons they used to give out, 500 yen is not enough when the order is past $100. I'll keep saying it until I log in and see that shiny beautiful FREE INTERNATIONAL SHIPPING COUPON, other than that I also miss the free service fee coupon too. I like to save money so buying cheap items is great but when you take on 500 yen to a 300 yen item it can be a bitter sweet buy at times (I still make the purchase if I really want the item though).
Anyways, All in all Buyee is a great service to use (when their behaving) they have excellent coupons and the customer service is a breath of fresh air with how polite and quick they respond to questions or any other concerns you might have. Just be mindful of the 500 yen service fee, when you shop with that in mind, it makes things easier trust me.
I totally recommend Buyee.

I am Japanese toy collector. How to reach them?
Buyee can help me!!
There are many rare items (Toys) which can't reach in my country.
I am impressed with the service.

Buying at MERCARI with buyee is much better than at Yahoo auctions. Because no more internal shipping costs in Japan frome the seller to BUYEE. It is also a "buy it now" process, but sometimes some orders cannot succesfully process. I bought many different things, like MICKEY puppet or old retrogaming games. Promotions are good but not steady yet.

Buyee's website is complex to navigate and you will continue to discover new fees at every turn. If you end up paying less for shipping than the items cost, you've done well. Staff are inflexible and even when they make mistakes there are no refunds, no compensation, and no compromises or negotiation. Stay away unless you are willing and ready to throw buckets of money towards the land of the rising sun. Take what you might reasonably expect to pay, and double it. Do NOT recommend. Oh, and my items themselves? Some arrived damaged as well. Sigh. Worst shipping forwarder I've ever dealt with.

I made an order with Buyee to ship my package using Seamail and payment went through without any issue.
A few days later Buyee contacted me saying JP post returned my package because it's oversized for Seamail. (Their system told me nothing about the dimension of the shipment at the checkout page)
Now my only option is DHL, which is triple the price. They denied my refund and refused my request to split shipment into smaller packages.
I now have to call my credit card company and file a fraud dispute because they pulled a bait and switch on me, ate my payment, and holding my shipment hostage.

I have used Buyee to purchase several vintage stereo items from Japan.
Japanese products are of outstanding quality, and Buyee provides an convenient way to purchase.
The service is easy to use but the website, particularly with regard to the shipping process, needs to be improved. Buyee's customer service promptly responded to my inquiries about my packages. Impressive.

The only problem with Buyee is that international shipping costs are really very high. Aliexpress sells low quality products from China appears to use some type of subsidized shipping scheme because the international shipping costs are lower than sending a letter from one city in Canada to another.

I'd far rather buy from Japan than anywhere else and if shipping were cheaper, I'd use the service a lot more.
Overall, its a very reliable service with good customer service.

I am a collector and especially like all the cute and rare items only found in Japan! Recently there was a Card Captor Sakura Kuji that was exclusively sold in Japan only. I was able to look up the item on Yahoo Auctions and snipe bid and win the item I wanted using Buyee. The best part is it is hassle free for me, I just need for it to arrive at the warehouse and ship, it's that easy. I had the option of EMS, DHL, Airmail, Surface mail so I shipped it using airmail. I like that there is mutiple Shipping options for me. Also I was a little worried during Covid 19 that services will be severely interrupted but to my surprise it has been quite smooth! This item shipping out on May 15 and was delivered to me on June 10. Things usually ship out of japan the very next day I make payment! Very reliable service! Highly recommended.

I have been using Buyee as a proxy buying service for all things Japanese since 2017. They've been really great and is always the first service I recommend to friends. Of the few times when I needed customer service, they have shown dedication and been very accommodating (I had previously requested things like reducing the packaging size and material before shipping).

My friends and I are using this proxy service since a couple of years now and we´re never disappointed.
I´m using Buyee often on Mercari to get goods from my favourite Anime/ Manga series or mostly for goods from my beloved Japanese bands which are already sold out.

They´ve got several shipping options depending on the weight, so you can choose the cheapest shipping method.

Fees may a little bit high but they frequently offer coupons to exclude the service fee or %-off coupons for international shipping.

All in all easy and convenient to use.