Buyee

Buying through buyee has, hands-down, been the worst shopping experience I have ever had. They mispack and mishandle items, when the optional consolidation fees are paid they fail to consolidate items correctly. They have recalled one of my packages (over $1000 worth of goods, and have refused to give me any status updates on it). Contacting customer service is almost always a huge waste of time - they misunderstand or ignore most requests. Buyee also seems to deliberately engage in methods to extort more money from their customers (refusing to change to cheaper shipping methods, shipping in boxes that are way too big for items, demanding additional shipping payments etc.) and for that reason should be avoided like the plague. There are plenty of better Japanese proxy buying services out there that are trustworthy and which I haven't had issues with. Buyee is bad news.

Made me pay $400 for an item that was displayed as real. When it arrived it was fake. Customer support does nothing. Highly illigal website! Do not use or buy from them but report them to the Japanese police!

Hello
I recently won Japanese Sega Saturn with rare authentic Japanese games.
They have lots of stuff you could only get within Japan. In case you want to know authentic stuff with reasonable prices. Only problem is that shipping fees for combined items for cheaper affordable shipping could become expensive sometimes. I wish service fees could have been more affordable where consolidation package for more than 3 items or more could be possible.
In addition to shipping options, it would have been nice had there been more discounts available for shipping by DHL to make pricing affordable. Online chat agents are available on weekdays. Wish there were available on weekends too. Otherwise overall experience is awesome! Highly recommend..

Definitely a good place to start your japan domestic market shopping! Very often you be able to find rare or even japan-only goods and items, and with this middleman service it enables a smooth journey from start till the end. Perhaps to nitpick would be the platform interface, if they could improve it to include allowing the currency to be the home country issued credit card's currency than it would even make it more attractive. As sometimes the exchange rate stated in their system is more expensive. But than again, they are the main partner with yahoo auctions, hence everything is linked up. And also their shipping packing is often 1 of the best as compared to other online shopping sites or even ebay! Kudos and I will continue to shop from there!

They take $5(300¥) from every item you purchase, doesn't matter if it costs $1 or $1000. Then they charge you $15(1000¥) to consolidate your packages, no matter the size. I ordered for my 6x plain envelope sized packages to be consolidated and now it cost $70(5000¥) to ship, plus they hit you with GST which was another $20 for me. Personally I don't think it's worth the money, considering I use mailing forwarders in other countries, this is just plain robbery in comparison. I only gave this review 2 stars, as I couldn't find another service to use as easily as this one, or I would've given 1 star.

Too many hidden fees and fees piled up after another when you make a purchase. It doesn't end there. Once the purchased item(s) arrived at the warehouse, be careful which shipping method you choose. Do not consolidate packages! Price will be much much higher than the item(s) you actually purchased. Even though they say you'll be saving more money by consolidating packages, it's a complete lie. Not only does the shipping costs skyrocket, fees that goes to them also skyrockets. You can't back out once you've purchased the item(s). I don't recommend this website. They're liars!

My experience was very good everything was exactly as described brand new in packaging came very early a lot earlier than I thought it would be the shipping fees are a little high but still cheaper than buying the items on eBay or regular Mercari And everything was packed very well I just ordered 13 more items and they're supposed to ship out tomorrow these were larger items so the shipping fee was a bit more. Also always consolidate your packages and the shipping is way cheaper.

I have been using Buyee for about 2 years already and I have not found any other better websites than Buyee. The products that I have made and received are all in good conditions and there are no problems. Buyee's services and promotions drives me to buy more as their promotion benefits me as I kept on spending. I would say Buyee's customer service are doing a great job in assisting me on my shipping problems especially during this COVID-19 pandemic. Overall, if you are looking to buy items from Japan without going there, Buyee is your best choice.

I'm probably fortunate not to have experienced any issues with this company as far as mishaps are concerned, but being able to speak Japanese probably helps a lot (although in most cases, customer support, in the few times I've had to use it, still replies in English.)

Shipping charges are very fair, but I agree with Darren that package consolidation would be less expensive and more economical if the items were repackaged into a smaller container, though I suppose it allows for privacy of items (and in my case, I get to collect postage stamps for my personal collection) to keep it the way it currently is. Not relevant if your country of residence inspects all packages anyway (like many countries I've lived in.)

I also want to buy telephone cards for collections since I do not currently live in Japan, and Buyee is a more reliable way for me to get goods from Japan now that the pandemic does not allow me to go home to my prefecture, but I understand if import laws prohibit this.

I received a 3000 yen discount coupon very early on in my experience with buyee and was happy to discover and use it recently. You have about a week to use it which is a decent amount of time for such a great discount. You have a second chance to use it if you cancel your order and enough time to cancel if necessary. There are some plan fees since buyee is a hosting service but it is relatively cheap (about 1000 yen but 500 yen cheaper at the moment!). Shipping is a little more than usual due to covid at the moment I assume but is relatively the same as you'd find in most other places. They offer ways to receive more coupons and send frequent emails with deals and discounts on their site. Will purchase from here again soon!