Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Claim Your BusinessBuyee has a rating of 2.34 stars from 313 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Buyee most frequently mention shipping fees, credit card, and protective packaging problems. Buyee ranks 97th among Mail Forwarding sites.
I won several Yahoo auctions and other items through Buyee and I never had any sort of problems. And the customer care is exceptional: fast and precise replies for any question.
For higher priced items, Buyee does not provide support should the item arrive damaged, defective or different than described by the seller. I recently bought a watch that arrived broken. The watch was also supposed to come with a warranty card, but did not. Finally, the package arrived with visible shipping damage. On the watch were also mismatched serial numbers. Buyee customer service said that for items above a certain price point, they will not help, even though I paid for their extra service option. They also said they would not help in the case of counterfeit items. Because Buyee as a proxy is the purchaser of record, there is nothing you can do. Best to find a reputable company that protects your purchases.
For higher priced items, Buyee does not provide support should the item arrive damaged, defective or different than described by the seller. I recently bought a watch that arrived broken. The watch was also supposed to come with a warranty card, but did not. Finally, the package arrived with visible shipping damage. On the watch were also mismatched serial numbers. Buyee customer service said that for items above a certain price point, they will not help, even though I paid for their extra service option. They also said they would not help in the case of counterfeit items. Because Buyee as a proxy is the purchaser of record, there is nothing you can do. Best to find a reputable company that protects your purchases.
Tip for consumers:
Buyee said they do not accept returns or refunds, even in the case of counterfeit items.
Products used:
Omega watch. Unfortunately, the watch arrived broken, with a counterfeit warranty card. Upon further research, the watch also proved to be counterfeit. Buyee said they do not accept returns or refunds, even in the case of counterfeit items.
Won 4 bearbrick auctions with a seller whose store declares it only sells genuine products and full refund will be given if it is a fake.
All 4 turn out to be fakes. Buyee support does not provide refund. It also does not provide the seller's contact so I have no way to get a refund.
I also notice other sellers posting fakes.
Use Buyee at your own risk.
Tip for consumers:
Avoid this site
Products used:
Bearbricks
They do not take any responsibility for the goods they sell or promote. I have once again, even after giving them a second chance, been ripped off. Never again will i use them and nobody els e should either.
Products used:
Golf Pride golf grips
I won several Yahoo auctions and other items through Buyee and I never had any sort of problems. And the customer care is exceptional: fast and precise replies for any question.
Products used:
Kimonos, obi, traditional musical instruments, books, jinbei
I lead an auction for a week and then they denied my request to raise my maximum bid.
Avoid this site.
Item arrived broken. It was not prior to be shipped. I opened a claim but customer service refused to refund as they mentioned they can't confirme damages were caused by the shipping process.
Useless insurance, also they claim that "Buyee checks whether the product purchased by the customer can be shipped internationally when it arrives at the warehouse", they clearly didn't as item was poorly protected. If you use Buyee, don't pay for their plan, any payment to them will be lost.
Tip for consumers:
No customer service at all, do not pay for insurance or plan as they don't cover anything that might happen.
So any purchase you do is at your own risk...
Very expensive shipping fees.
So, rewind three weeks ago, I've just purchased a Sony aibo Robo dog. He was 600 USD and shortly after the pup arrived at the warehouse, they terminated my account? These *ssholes ruined a birthday gift for my girlfriend! And they all refuse to help me and won't do anything about it! So I believe my package might be auctioned off now this is such bull$hit I'll never use buyee again their service $#*!! N sucks.
I have been using buyee to purchase vintage car wheels but enough is enough.
There staff don't know how to package properly or reduce sizing so they end up just chucking wheels into big boxes and I pay an arm and a leg for shipping.
I've received numerous packages where the wheels have been damaged due to improper care.
I'm terminating using their services as they once were decent but now cost me more than I'd be spending with a proper broker I know can get the job done like Jauce or jessestreeter.
Tip for consumers:
Don't use this site if you care about things getting damaged. Use Jauce or JesseStreeter for importing car wheels/parts
Products used:
car wheels
Terrible customer services especially for international shipping! They charge a lot for shipping fee, also split one package to two package without informing to me. The. They want to charge me 2 times for shipping fees. When I ask them to verify the packages, they refused for helping. Buyee 's services don't like topical Japanese companies' services, but really like some Chinese guys doing scams!
I bought tape cassette pack from buyee, they divided to pack in 2 separete parcel and charged me 2 times shipping fee, even i complain for why got charged to single order for 2 times shipping fee? They answered that not their responsibility, They are crook, they are cheating their customers as much as they can. They had very stupid, lazy and awful customer service, BEWARE FOR BUYEE! They are real crook establishment.
It's a great app if you buy rarer items or items in lots. Shipping is pretty expensive with my cheapest being $17. I recommend using buyee air delivery over anything else.It's cheap, arrives in a decent amount of time, and better than EMS. I paid $30 shipping with EMS because it said it would arrive faster and air delivery seems to be the same or even quicker.it is a good website but sometimes the seller won't ship. I ordered a wallet but it hasn't shipped in a week. You should always check descriptions and if the seller is active.So you don't get scammed. Also recommend inspection only or the standard plan.If not you may not get your correct item! If you buy something normal you find the shipping a "scam" so I recommend using buyee for actual rare or hard to find products instead. I also don't really recommend buying huge products as shipping will probably be over $100
Tip for consumers:
Shipping can get expensive for bigger items.
I was eligible for a coupon but despite the web page showing the deducted amount, when I finalized it paypal deducted the amount without the coupon. I contacted customer service and they admitted that I was eligible for the coupon but they would not refund me the amount which is very disappointing. Stick with the alternatives like zenmarket.
Tip for consumers:
No customer service and goodwill despite admitting their fault.
Products used:
I used them in the past for all sorts of proxy services.
I really don't understand why/how buyee.jp can be this careless, I'm pretty sure they understand that international buyers are on a time limit when purchasing items through their service.
It's been very up and down with them when ordering this year, sometimes their quick and buy an item from Mercari right away other times their slow as snails.
Purchased A Vinyl Record on Buyee costs ¥560. Add all costs to the item... Wala! ¥3961! If you don't know what buyee going to charge you, such you can hardly navigate in their system to figure out, i suggest you go elsewhere and buy from other platforms.
¥3961 is shipping to Japan, from Japan! How ridiculous... Don't ever think of shipping out to your country.
And that's not all. I selected ECMS shipment as one of their options to my country, (cheapest available option) biting the bullet as they held your item as a hostage, (if you don't know by now, you pay for the item you got plus fees of admin before truly figuring out what other costs they slap on you shipping out to you) and paid for the exorbitant fees mentioned above, they wrote in few days later to tell me my item ECMS don't ship. And they started charging storage fees of ¥100 per day of my item sitting in their warehouse! They claimed they refunded me the ECMS fees and requested me to reselect other carriers. The refund didn't reach me until 4 days later and i was slapped with the storage fees during this time. Moreover, their other carriers charges ridiculous fees. In total, it would have costs me ¥4500 to get my ¥560 item. If i were to forgo my ¥560 paid item with the initial paid fees of ¥500 admin charge, i need to pay another ¥800 disposal fees plus the storage fees without getting my item.
And dont think you can runaway, they have a charge on your card way beforehand.
I emailed them regarding their incompetencies and the non shipment is no fault of mine, and if you are in the same plight as me, forget it, they are as rigid as usual - their way or the highway.
Save your pennies, daylight robbery still exists in this modern time and age. Absolutely Absurd.
Tip for consumers:
Avoid buyee. My bad experience your gain in avoiding a scam like experience at buyee.
Products used:
No product. Didn't get item.
DON'T BUY WITH BUYEE. THEY TERMINATE ACCOUNT AFTER YOU SPEND MONEY AND BEFORE YOU CAN EXPORT YOUR ITEMS.
I spent $2500 in the last 3-4 days as well as 30+ hours of my time looking for good purchases.
My account has been terminated for god knows what, buyee isn't even telling me what the reason is.
I don't understand why buyee would even do that especially since the sellers have already shipped my items.
I believe it may be because my account was eligible for free shipping coupons and they don't want to pay shipping on such large packages.
I would gladly pay the fees myself.
Products used:
electronics
My experience was very good everything was exactly as described brand new in packaging came very early a lot earlier than I thought it would be the shipping fees are a little high but still cheaper than buying the items on eBay or regular Mercari And everything was packed very well I just ordered 13 more items and they're supposed to ship out tomorrow these were larger items so the shipping fee was a bit more. Also always consolidate your packages and the shipping is way cheaper.
Tip for consumers:
The shipping is high but it depends on what you buy and always consolidate your items shipping is way cheaper that way.
Products used:
BTS and BT21 Items only available in Japan they all were in excellent brand new condition just us described in the description.
Try avoid this proxy website if you can.
First, they have the worst customer service.
Second, They charge package consolidation fees and other nonsense fees.
Third, there is no sense of warning Billing and Shipping addresses differences so they will not cancel after you
Paid for shipping, which is ridiculous.
I never had a problem with other Japanese proxy buying website except for BUYEE.
Again, I would not recommend BUYEE for someone who is trying to buy stuff in Japan through a proxy website.
Too many hidden fees and fees piled up after another when you make a purchase. It doesn't end there. Once the purchased item(s) arrived at the warehouse, be careful which shipping method you choose. Do not consolidate packages! Price will be much much higher than the item(s) you actually purchased. Even though they say you'll be saving more money by consolidating packages, it's a complete lie. Not only does the shipping costs skyrocket, fees that goes to them also skyrockets. You can't back out once you've purchased the item(s). I don't recommend this website. They're liars!
I made a purchase of an item which costs 210,000 yen. It took almost one week to arrive at the buyer warehouse. I opted for a photo service and Buyee has been delaying in providing the photos to me despite their claim of 1 to 2 working days. It has already been 6 days and no photos have been sent to me. All they can say is to be patient and to wait till the end of each damn day.
They won't refund nor comply with my requests.
I will be posting severely negative reviews all over the web due to their incompetence
Beware of this site, they are scammers! They removed he original package of the item to save the shipping cost. They didn't check the items to make sure the sellers sent the correct items when it is their job. I recommend not to buy anything on Buyee. You will never get what you paid for! Hidden fees and unrealistic fees all over the place!
Tip for consumers:
It's almost considered a scam site!
Products used:
DVDs
Made a purchase back in november 25th, and up to this date (January 19th), I have received nothing, and tracking number shows no updated since november 29th, when it left Japan (ordered with small package AIR).
Contacted them and they basically told me that they will contact Japan post to see whats going on, but that it can take upwards to three months.
I'm going to file a dispute over at Paypal, stay away from this site.
I bought several items via Buyee over a year ago, and they were held indefinitely due to the pandemic. I get that, but I was promised that I would be notified thoroughly once shipping resumed and that I would not incur the usual storage extension fees.
They lied and are now trying to charge me hundreds of dollars for a handful of paperback books.
It's absurd, and it's theft. They should be shut down.
Tip for consumers:
My best tip is "don't use this site."
They will charge you outrages fees and won't tell you until it's too late and the item gets to there warehouse then will call you dumb expecting you to have known you would get $420 fees on a $10 item and offer no compensation and say they are sorry complete waste of money better off buying from eBay
Tip for consumers:
Don't use it unless your made of money
Malicious sellers can scam you by hiding a high delivery fee in the original pages like Yahoo Auction Japan. Buyee's pages do not reflect that, and will not care to protect you. They put small hints saying that when the user confirm the order, all responsibilities are on the user.
If you don't speak Japanese, or are just usually careless about legal terms and small notices when shopping online, avoid using this service.
Tip for consumers:
If you don't speak Japanese, or do not normally check terms and conditions on websites, use Buyee at your own risk.
Products used:
Auction bidding proxy
I've spent hundreds of USD ordering from Buyee and Tenso, their parent company, but NEVER AGAIN after being scammed and dealing with their horrible customer service. Checkout price was 1500 JPY — immediately on checking out, I was charged 4200 yen, almost 3X the cost! This cost as much as the item itself. Buyee customer service is nonexistent, slow, completely unhelpful as they just sent the same page from their FAQ over and over. Refused to look into it until I filed a credit card dispute, to which they immediately shipped the package to cover themselves! Oh, and when I filed the dispute, I found out that if you pay with PayPal, Buyee authorizes a RECURRING PAYMENT WITH NO END DATE and not a one-time fee. PayPal's customer service helped me discontinue the recurring payment but I would stay far away from this unethical site.
Buyee - Bid on Yahoo Japan Auctions in Real-Time. Shop on Popular Japanese Websites!
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.