Buyee

Item arrived broken. It was not prior to be shipped. I opened a claim but customer service refused to refund as they mentioned they can't confirme damages were caused by the shipping process.
Useless insurance, also they claim that "Buyee checks whether the product purchased by the customer can be shipped internationally when it arrives at the warehouse", they clearly didn't as item was poorly protected. If you use Buyee, don't pay for their plan, any payment to them will be lost.

Children can run a better operation. Anything goes wrong (And it Will) you will lose everything. Insurance, protection all of that is a scam. You will received damaged items from the Seller or even Buyee is Known to damage the items themselves during "Inspection" or "Wrapping". Lowest tier paid idiots handling this.

You will never get your money back. Even with Insurance. They will send bland cut and paste emails telling you they are right. Even though they are dead wrong.

Please. Do not get ripped off like the rest of us.

I used buyee about 100 times. Many items are blocked on the website for reasons not understandable. It must be some bad algorithm deciding! The customer support is also very poor and strict. The shipping rates are rather expensive and usually there is a heavy import and sales tax when the parcel arrives in the country. So it is rather expensive to use the service. If problems arise customers are often left alone. Buyee has a very strict payment policy.

It's a great app if you buy rarer items or items in lots. Shipping is pretty expensive with my cheapest being $17. I recommend using buyee air delivery over anything else.It's cheap, arrives in a decent amount of time, and better than EMS. I paid $30 shipping with EMS because it said it would arrive faster and air delivery seems to be the same or even quicker.it is a good website but sometimes the seller won't ship. I ordered a wallet but it hasn't shipped in a week. You should always check descriptions and if the seller is active.So you don't get scammed. Also recommend inspection only or the standard plan.If not you may not get your correct item! If you buy something normal you find the shipping a "scam" so I recommend using buyee for actual rare or hard to find products instead. I also don't really recommend buying huge products as shipping will probably be over $100

It is an intermediary for foreigners buying in Japanese stores. There is a list of prohibited items for purchase, which is logical. However, the staff, with whom customers communicate through email, does the work of mediocre and unceremoniously. I have repeatedly demanded the lifting of the ban on the purchase of various items that do not reflect the list. For example, I refused to purchase stingray skins (everybody can buy this at Ebay without restrictions). My claim to provide email of the chief to complaint remains unsatisfied. My claim to specify a group of prohibited goods where the skins are included - the same. In many of my requirements klerk- "answering machine" named Teresa replied, "what kind of response do you want?".
Clerks of Buyee are unqualified and indifferent to the needs of customers. No email for complaints. If you do not want a hopeless situation, refrain from primitive Buyee`s service. There are many similar companies with the same services offered.

This company is a total scam. Fees are overprice, shipping is outrageous, and customer service is an absolute joke. When an issue arises, and it will, good luck with getting any help from them. Buyee will refuse to help you when they can't prepare proper paperwork for customs. Buyee will not help you when your package arrives damaged and missing orders. If you value your money or the product you are looking for, look elsewhere. Avoid Buyee at all costs or you wil be sorry.

Theres hidden fees everywhere. I bought 700 yen worth of small keychains, and now i have to pay 3000 yen shipping or they will be thrown out. Only purchase from here if your willing to pay more towards the service than the item your buying.

I have been using Buyee for a while and enjoy buying items from Mercari via Buyee. All is good except Buyee customer service is very bad and the worst I have ever encountered. I would say Buyee has no customer service or service recovery at all.

Everything is customer fault and end up I have to pay the unnecessary 1,500 yen for the extra protection that I NEVER choose. If I don't pay, I will not have the items shipped home. From there on, any new purchase I just ship 1 item at a time to avoid such system fault and pay unnecessary money.

I would have given Buyee 5 stars but the customer service just pull all down. Maybe Mercari can consider to have another partnership or agent for oversea customers to choose. Hopefully this will drive Buyee to has a proper customer service.

I'm always very satisfied with purchasing items on Buyee. You can find many unique things for quite reasonable prices. From time to time the website offers coupons, so that the items You purchase or shipping get cheaper. The items You order are purchased reay fast. It usually also doesn't take a lot of days for them to come to the Buyee warehouse. When it comes to the Customer Service, they respond quite quickly, which is also very good. I'm generally satisfied with purchasing on Buyee.