Well the thing is they do correspond with you, but either way they don´t understand what they wrote or they just having fun with writing useless sensless E-Mail which completley ignore the context of what you wrote to them before which is just frustrating for everybody, cause the might think, hey we are overseas... so what can they do right?!

It's very easy to reach them, but their English is poor and they will not answer your questions directly, so the value of the customer service is low.

It takes a while to get a hold of customer service using the "Live Agent" feature. Only English is accepted. (I tried typing in Japanese and got no response?... which is strange.)

They respond better if they e-mail you first and you reply, than if you initiate the conversation.

I have always gotten an answer to my queries within 24 hours