LiveAuctioneers has a rating of 2.15 stars from 317 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LiveAuctioneers most frequently mention customer service, credit card, and phone number problems. LiveAuctioneers ranks 183rd among Auction sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
LiveAuctioneers alerted me to an item I was definitely interested in, took my bid, kept me updated, and arranged for the purchase. Basically, they made it all happen! Highly recommended.
An item was listed as a "Salvador Dali, hand signed" peice of art. Turned out it is fake. So, basically I got ripped off. Purchased it through liveauctioneers. Yes, they are not responsible, but since it was purchased through their site, I can't help but feel they are part of the process in selling fraudulent art. So, if you use them to purchase anything, buyer beware.
An item was listed as a "Salvador Dali, hand signed" peice of art. Turned out it is fake. So, basically I got ripped off. Purchased it through liveauctioneers. Yes, they are not responsible, but since it was purchased through their site, I can't help but feel they are part of the process in selling fraudulent art. So, if you use them to purchase anything, buyer beware.
Successfully bided on an item Dec 14th, communicated w auction house to make payment and to arrange for shippers, within 3 days Live Auctioneers charged my credit card with added fees, than we made the mistake to agree for LA to handled the shipping and did not receive the item until Jan 13 one month later. Their so called Managment Team are poor communicators and make up excuses for their lack of competence, in fact they blamed the auction house and the shipper for us not receiving our item and added fees, which was a TOTAL LIE. When we called the shipper to why the item had not been shipped, they said "Item has been packed and ready to ship for over a week, and we have sent 3 request for LA to issue a shipping label which they have not responded to at all". Than after all of this bad service from LA they charged us another added fee for shipping as well. Our future plan… just going to use LA's platform to search for items of interest and than bidding direct with the auction houses, bypassing LA permanently.
Tip for consumers:
Beware of Live Auctioneers poor service and poor ability to comunicate with any one but by email.
LiveAuctioneers alerted me to an item I was definitely interested in, took my bid, kept me updated, and arranged for the purchase.
Basically, they made it all happen!
Highly recommended.
Bought a $200 item.Shipping was about $150.Bought a similar item on ebay that was a little larger and framed and was charged $45 for shipping.Was told i could contact a third party and have them ship it.How can i do that when i live in Missouri and the auction house is in Florida?
Tip for consumers:
buyer beware
Liveauctineers.com is a scam! Please be careful and aware. I lost 6000 euro in an auction 3 weeks ago. They are piece was never shipped and now it is offered again on their website for even more money. I won fair and square. They have sent the invoice with the account info and I transferred the payment. Now they are saying they are just the middle men and have nothing to do with it. Please be careful, it is a scam! I have all corespondents. Let me know if you need proof!
Products used:
They did not ship
I won something almost a months ago. I was forced to contact customer service as the "auction house " didn't answered at all. I guess customer service were able to reach them. So they did: oh they're waiting for something else. Weeks gone, no merchandise no money. And you have to wait 7 days for an email answer. Well: this ruined the whole process. I warned you. Another very important point: I was happy with the 330 dollars price but so much additional expenses added I ended up with the fee you see and the auction house blackmailed me for more. The same one on gunbroker is 510 buyitnow, NEW. I received one in 3 days from gunbroker. These auction houses are busy with new auctions and don't hurry to service you when you paid them. And you are on your own.
Tip for consumers:
Stay away or take it as a donation to auction houses.
Products used:
I never received any
Be VERY careful with this company. They allow intentionally misrepresented auction companies to conduct business on their site. The customer service team and social media team is non-existent. DO not expect any help if you have issues with bidding. You have an obligation and are responsible in these matters when you run a platform that provides access to intentionally misrepresented items on your site. Do not bother with your insincere reply since the support team is beyond worthless.
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I bought two Lalique perfume bottles both are fakes. They have no engraving like my real ones bought in store. The top of one was plastic! Scammers!
It's a hit or miss with this site. However, the misses are atrocious! You would think they would do a better job of responding to federal crimes like forged art work, and not providing what was paid for. I've dealt with multiple vendors on this platform who outright sell forged art! There are numerous feedback comments about the scam, and LiveAuctioneers do nothing to stop these companies! You have an obligation in these matters when you run a platform that provides access to scammers. Might as well be crypto! Shame on you and your unchecked capitalism!
Dear Dustin,
Thank you for sharing your feedback about our platform. We take all customer reviews seriously and appreciate your concerns.
We deeply apologize for any negative experiences you may have encountered on our site. We strive to maintain a secure and trustworthy environment for our users, and we do not condone any illegal activities or fraudulent behavior. We have strict policies in place to address such issues, and we investigate reported cases thoroughly.
We are continuously working to improve our systems and enhance our response to these situations. We encourage our users to report any suspicious or fraudulent listings, and we take appropriate action based on the information provided.
Your feedback is valuable to us, and we appreciate your concern for the integrity of our platform. We will continue to prioritize the safety and satisfaction of our users, and we are committed to taking steps to address any issues that may arise.
If you have any specific incidents or information you would like to share with us, please feel free to reach out to our customer support team at info@liveactioneers.com. We are here to assist you and address any further concerns you may have.
Thank you for bringing this to our attention, and we will continue working to ensure a better experience for all our users.
Best regards,
LiveAuctioneers Bidder Support Team
I have been trading with antiques for more than 30 years. (From before the Internet, when you had to actually go to physical auction house to bid).
Here are a couple of FACTS, based on more than 30 years of experience:
- LiveAuctioneers often have a "Byers Premium" between 25-33%, which is very high.
- Picture quality is the absolutely poorest that I have EVER seen, at any online auction site. (This is a strong warning sign, since that almost always is because the seller wants to hide flaws from a potential buyer).
- The seller's description of the items is almost always non existent, or very, very poor. (This is also to hide potential flaws).
- VERY few sellers offers "in house shipping", so you will have to contact a third party shipper. This becomes costly, and time consuming.
- Their payment system is absolute garbage.
I use the same credit card for at least 50 international auction houses and sites, and Live Auctioneers cannot get it to work.
I do NOT recommend using them at all.
Tip for consumers:
Stay away from Live Auctioneers.
Products used:
None
They deal with unethical auction houses. They offer no customer support-except placating emails. I recently won an item, was very clear that I wanted signature delivery-and was shipped without signature delivery or insurance. The package is lost and I'm out the full amount.
They are also clueless regarding fakes and make minimal to no effort to enforce. Selling fake antiques across state lines is a federal offense.
Tip for consumers:
Bid directly with the Auction House and have everything in writing regarding shipping.
Live Auctioneers will collect their commission from both parties, but offers zero support.
Products used:
Antique
Hello George,
Thank you for your feedback and I am sorry to hear about your experience. We would be happy to try and help resolve your issue. If you would send information on the issue to info@liveauctioneers.com so one of our senior representatives will be more than happy to help you resolve your issue.
Sincerely,
Lhea
LiveAuctioneers Bidder Support Team
I had a problem with an auction house who sold through Live Auctioneers, The Auction house clearly misrepresented the description of an item I bought, I complained to Live auctioneers who did nothing but pass my messages to the auction house concerned which was useless to me.
This is the email I sent them which sums everything up.
Why do you see your job as just passing messages between me and the auction house, If you see that they are acting in a manner that is not in keeping with the morals of your company then why do you associate your selves with them.
Why does your award winning customer service department not answer the phone or return calls, Did they win an award for incompetence?
I will be calling my bank to void the transaction and leaving feedback about both the auction house and your inability to protect your clients.
Judge for yourself
Dear Gary,
We're truly sorry to hear about your frustrating experience. We understand your concerns about our customer service and our handling of your issue with the auction house. Your feedback is essential to us, and we'll work on improving our support and communication to better assist users like you. Please feel free to contact us by email at info@liveauctioneers.com if you wish to address the matter further, and we hope you reconsider using our platform in the future.
Best regards,
Live Auctioneers Support Team
Steals your money when vendors don't provide the goods! Purchased several items at several different auctions from the same auctioneer, and auctioneer "could not find" most of the items. Requested my money back from Liveauctioneers and they acknowledged my request but did not refund me. Continued to remind them they owed my money and they then just went to ignoring me. This was the Liveauctioneers customer service that did this. How blatant of a rip off is this! Do NOT trust them!
Hello MJ,
I am sorry to hear about your issues with your purchase. Please reach out to us at info@liveauctioneers.com so that we can try to help resolving this situation. Please let us know if you have any other questions, as we are always here to help.
Sincerely,
Audrey
LiveAuctioneers Bidder Support Team
You can absentee bid, but Live Auctioneers won't send it in. I recently lost an item this past weekend. I saw where the item had sold for an amount lower than my absentee bid. I called the auction house and they never got my bid. So what's the point in using this company.
Tip for consumers:
Your absentee bid won’t be accepted
Products used:
It’s a service for auction bidding.
Hi Kenneth,
Thank you for your review and we are sorry for the negative experience you've had with our site.
Would you kindly email us at info@liveauctioneers.com with the specific lot information as well as your email address so we can further look into it?
We hope you bid through LiveAuctioneers again!
Regards,
LiveAuctioneers Bidder Support
I recently bought an item and when I got it home realized it had an undisclosed major structural defect that makes the item worthless. I contacted what turns out to be a 2nd rate incompetent auction house but got nothing but denial, stonewalling and victim playing, never owning up to their misrepresentation. They blatantly concealed this defect, even after I asked specific questions, they made up a quick 'fix' for a defect that can't be fixed. I contacted Liveauctioneers, they responded once, saying they're on it and I never heard from them again. They will allow this dishonest auction house to operate on their platform and will allow other bad auction houses to do the same. Liveauctioneers is a conduit for pirates to make large amounts of money by swindling trusting internet bidders. Liveauctioneers works for dishonest auction houses, end of story. Do not use them, there are other ways to get "stuff", because the stuff you'll get through this bidding platform probably isn't what you think you'll get, and also, you'll pay more for your bogus item.
Tip for consumers:
Do not use this auction source, no matter what it is you want to buy from them. It probably isn't as described. You'll get no refund, you'll get stonewalling and denial.
Products used:
A vintage chair. Can't use it though, it's broken, it was broken when they listed it.
Dear Suzy,
Thank you for your review and we are truly sorry for the negative experience you had with one of our sellers.
I tried to find an email from Suzy J. But was unable to find anything.
Can you kindly send us an email to info@liveauctioneers.com as we would like to try our best to resolve this.
Regards,
The Bidder Support Team
I found out about Liveauctioneers.com 30 days ago. Not being a bidder before or ever visiting an action, both on the internet or in person, the first experience I had was amazing. I was able to do a lot of research as the necessary details were right at my fingertips. I was able to upload my biddings online as well. The robust online portal offered me many different characteristics. Eamples would be to receive the lowest price that is close to my bidding parameters.This was helpful especially during this Covid-19 pandemic where people were requested not to attend gatherings and meet up in person so through Liveauctioneers, we are able to comfortably do it at our houses. My first auction which was on Sunday, was actually done on my family's boat as I was on Lake Travis in Austin with my family. The service I received after winning bids in terms of the shipping, follow-up, the delivery and customer assistance was incredible. This company has created a unique and new method to motivate people to attend auctions. Wonderful!!!!
Hi David,
We appreciate you taking the time to give us a 5-star rating! We look forward to assisting you again soon.
Sincerely,
Lhea
LiveAuctioneers Bidder Support Team
I am in the industry and use the site often. I have contacted LiveAuctioneers multiple times regarding the blatant selling of fake items and about "auctioneers" hosting auctions that aren't really legitimate. Some of these companies exclusively sell fakes or post egregiously high estimates and run up bidding phishing for a legitimate bid. LiveAuctioneers will politely respond but turn a blind eye. They are losing reputable companies and becoming dominated by fakers.
Tip for consumers:
Beware. Research each auction house. The reputable ones will have a storefront, street address and recorded history in the industry. Know what you are buying.
Products used:
Purchased three times from legitimate auctioneers. Bidding platform is tedious but works. LiveAuctioneers as a hosting company is unethical.
I have watched for weeks now auctions on this site of 1 oz gold bars and in every instance the "buyer" is paying more than the spot price for gold before they get the 20% buyer's premium and in some cases taxes. How is this possible? Are they stupid and don't realize they can buy gold bars at retail for less and gold bars of that size bear no federal taxes. Also, I've participated in auctions here where higher bids get withdrawn at the last moment. Sure feels like bid rigging.
I LOVE THIS SITE FOR DEALS! I am a longtime customer of this website, and have purchased from quite a few of their auction houses. You do, however, have to find your own shipper.
Hi Wasted,
Thank you for your rating! We look forward to seeing you again in one of our many auctions.
Sincerely,
Lhea
LiveAuctioneers Bidder Support Team
I've been in many live auctions on eBay, and the bidding activity on liveauctioneers.com looks so unnatural. It looks like sellers can generate artificial bids that magically reach a prespecified target price. The items don't actually sell, but then get re-listed again.
I never see reviews for these supposedly "sold" items. And the "final" prices are 5x higher than on eBay. Totally unrealistic.
This site is a total scam and they should be sued for price fixing.
Tip for consumers:
Do NOT use this site, there is evident price fixing and gouging.
I've tried calling several times. Noone answers the phone. They also do not ship on a timely basis. It's been over 10 days and still have not even emailed or returned a phone call
Tip for consumers:
Very unresponsive and unprofessional auction house. Never again!
Products used:
Fountain
Dear Veronica,
Thank you for your review and I am sorry for the negative experience you've had with us.
In regards to phone support, we unfortunately do not have phone support at the moment however, please email us at info@liveauctioneers.com with your contact info so we can have someone in our team call you.
Shipping is usually arranged by Auction Houses and some by LiveAuctioneers Shipping, once we have the specific invoice you are referring to, we can assist.
Best,
LiveAuctioneers Bidder Support Team
Would give this a zero if I could. The SHIPPING COSTS are OUTRAGEOUS. Complete scam. To ship a painting that was 26 pounds, I had to pay over $400! They drop these off at UPS so that you are put into a situation where you have a final sale item and then UPS can charge you whatever they want and you can't complain because UPS is just the messenger. I will never buy an item from this company again. STEER CLEAR!
Hello Maria,
I am sorry to hear about the issues with your purchase. Please note that we at LiveAuctioneers have little to no control of all shipping fees. In order to help you further, can you please reach out to us at info@liveauctioneers.com with the invoice number of this transaction so we can further investigate. Please let us know if you have any other questions, as we are always here to help.
Sincerely,
LiveAuctioneers Bidder Support Team
Do not buy from any of the auction houses on this site. You will pay double for any of these items. For example, a one ounce silver coin that retails on a precious metals exchange goes for 20.00 to 25.00 they charge almost double. This goes for all items. Especially BK Auctions, Pacific Global Auction, Mynt Auctions, Dennis Auctions, Richard L. Edwards Auctioneering will steal your money. Do your research before you buy anything from these people. This site should be regulated. Disgusting. I added a picture below. 58.00 dollars for a 1 ounce silver coin. ( I admit, I didn't know any better at the time. Disgusting.) This doesn't include the hammer price and the other fees.
I bought an item and the pictures were of a different item. They charged me 50 dollars for shipping and 40 dollars to put in a box. Then when I told them I wanted to return it because it was not the item in the pictures they wanted me to still pay the auction fees and shipping fees to the Netherlands. Customer service took forever to responded and said he offered to take it back, yes at my cost for his mistake.
Products used:
Antique
Dear Yuhj,
Thank you for taking the time to share your recent experience with us. We deeply regret the inconvenience and frustration you encountered during your purchase, and we want to extend our sincere apologies.
Ensuring accurate representation of items on our platform is of utmost importance to us, and we are truly sorry that the pictures of the item you received did not match the listing. Rest assured, we take this matter seriously, and we will work diligently to prevent such discrepancies in the future.
We appreciate your feedback regarding the shipping and packaging charges, and we will share this valuable input with our sellers to improve the transparency and fairness of our pricing.
Your patience and understanding are highly appreciated, and we are committed to resolving this situation to your satisfaction. Please don't hesitate to reach out to our support team directly at info@liveauctioneers.com if you have any further questions or concerns. We are here to assist you and ensure that your future experiences with us are positive and hassle-free.
Once again, we apologize for any inconvenience caused, and we thank you for giving us the opportunity to address these matters.
Sincerely,
LiveAuctioneers Bidder Support Team
This is a total rip off. 350.00 item cost an extra 200 dollars with fees. The auction house, KeystoneAuctions, doesn't even ship it out. They send it to some 3rd party that the customer has to arrange shipping with...for MORE MONEY! Live auctioneers only responds to contact the auction house with issues.
Scam!
Dear HL B.,
I'm sorry to hear about your negative experience. It's disappointing that you had to deal with unexpected fees and shipping complications. We appreciate your feedback and will take it into account for improving our processes. If you have any further concerns, please reach out to us directly by emailing info@liveauctioneers.com so we can address them.
Regards,
Live Auctioneers Bidder Support
Dear Rijkaart,
LiveAuctioneers is a technology provider that helps connect bidders and auction houses online. We do not handle post sale issues like the shipping or delivery of items, and refunds.
We have not been able to get a hold of Caroline Nguyen, but we will continue to explore all avenues to contact the auction house. We will let you know as soon as we have an update for you. We apologize once more for all the inconvenience you've experienced regarding this sale.
If you have seen this lot listed somewhere else by this seller, please do email us at info@liveauctioneers.com with the direct link.
Regards,
LiveAuctioneers Bidder Support Team