LiveAuctioneersReviews 331

I used LiveAuctioneers for years as a premium bidder, across more than 1,000 auctions worldwide. Everything was fine until I had a real problem—and then I learned how little this company values its bidders. I raised a serious concern about bidding irregularities, asking for a simple phone call and proof of the bidding history. Instead, I was ignored, stonewalled, and forced to track down executive emails just to get my complaint noticed. Even then, LiveAuctioneers sided with the auction house—despite logs that clearly showed bidding increments were not followed. They never produced proof, because there was none. After years of loyalty and flawless payment history, I was left without transparency, accountability, or even basic respect. LiveAuctioneers protects auction houses at all costs while leaving bidders in the dust, vulnerable to being misled and scammed. I will never use LiveAuctioneers again. I've moved my business to Invaluable, where I expect bidders to be treated with honesty and respect. Bidders beware: LiveAuctioneers puts auction houses first and bidders last.

$615 shipping quote just received from LiveAuctioneers to ship a 41.5" x 31.5" framed print 340 miles! The item was won for $256.88 including tax and fees. LiveAuctioneers shipping cost is 2.39 times what I won the item for. I've purchased art and had it shipped from locations all over the United States and from overseas countries and the maximum shipping charge incurred was $189 from the U. K.

I also tried buying through Liveauctioneers and its a disaster. They charge fees that are not disclosed. If you have a problem, there is nobody to talk to. You have to send an email which takes them several days to reply to... by then, the auction is over and its too late to do anything about it. They require payment by credit card, NO WIRE TRANSFERS, and then charge you a 4% "Online payment fee". So, you pay shipping, handling, Buyers Premium, plus Credit Card fees. Could be more, could be less, it depends on what the underlying vendor feels like charging you BEWARE! You will NOT enjoy buying from them.

I bid and won a watch in an auction from Golden Gate Auction through Live auctions.com I received a confirmation - You Won! An hour later i was notified by email the item was removed by Golden Gate! Dont know why or understand how they could do that. There was no reserve either - sent 3 emails no response.

I bought three paintings for a total of $255 after they added commission, then they said $526.00 for the excess shipping charge, for a total so far of $858.80. I know, it does not add up! What a rip-off. The first time I used them was okay, but will this holds? Never again.

Liveauctioneers held an auction for coins and paper money for Key Date Coins. Everything was flawless. The auction went very well. My money was received with no problems. But I never received the items, and Key date Coins will not answer my calls, and Liveauctioneers says they can do nothing to help me, but continue to sell for Key Date.
I am positive I am one of hundreds that Liveauctioneers is happy to make commissions off of, but could care less if their customer's get what they bought. Class action suit?

Won 3 lots. 2 of them had existing card info but still could not successfully pay for lots as their website invoice process continuously would not process payment. This was used before successfully. Tried numerous attempts to contact Live Auctioneeers help service and only received email responses wanting screenshots of errors. Even input totally new card only to have it fail as well. Tried numerous calls to the vender Key Coins to try to arrange for payment and gave up after 10 messages for a return call did not bring any response. The third lot was only a medium envelope size bundle of stamps I won for 5 dollars but they wanted 33 dollars to send!?
Deleting any app or contact info for this company may be the only answer.🙁

DONT USE LIVE AUCTIONEERS FOR BIDDING OR BUYING. JUST USE THEM TO SEE WHAT AUCTIONS HAVE THEN DEAL DIRECT WITH THE AUCTION HOUSE. LIVE AUCTIONEERS OFFER NO SERVICE NO PROTECTION NO CUSTOMER SERVICE EXCEPT BOTS AND FORMS. AUCTIONS HOPUSES HATE DEALING WITH LIVE AUCTIONEERS.

They sold an item to a third-party for the same amount that I had bid on days before the auction. Texting back-and-forth, they said it was impossible. But I have proof that I had a bid in for the exact amount that they sold the item for. Their site is very unwieldy to work on and their service is very very poor. They have a very bad attitude.

An auction house falsely represented the painter of a painting we purchased and Live Auctioneer was absolutely no help in assisting us in recovering our money. Then on a second occurrence we reached out via phone and email on how to pay to avoid the online payment fee. We reached out every day for four days and never received a return email or call. On the fifth day they hit our credit card and charged the online payment fee. Additionally, we reported two auction houses that were operating in collusion to maximize auction prices. We never received a response.

Fool me once, shame on you. Fool me twice, shame on me. Don't be a Fool! Don't use Live Auctioneers!

Too many hidden fees. Too many sellers not accepting credit cards, or charging exorbitant various fees. No problem solving mechanism. After all fees and S&H charges wound up paying almost double hammer price for the item won.
Went back to Ebay.

Do not bid from Jupiter Auction in palm beach Florida they will only setup short windows of time to pickup items and they only have a few bidders making it look like many are bidding

Avoid getting tricked by Live Auctioneers into using their shipping program after paying your invoice!

After winning an item on 6/1/2024 and paying my invoice in full, I believed my order was complete. However, on 6/7/2024, I received an email from Live Auctioneers stating, "This email is to inform you that the technical issues we had wherein LiveAuctioneers Shipping Option is not available during checkout have been fixed. We truly apologize for the inconvenience. Kindly retry your payment, change the shipping option to Shipping by LiveAuctioneers so that it will generate the shipping fee/price under Shipping Method and it should go through successfully this time."

Worried that my item might not ship if I didn't follow their directions, I clicked on the provided link and re-submitted my payment. I later learned from the auction house that this was a baiting tactic by Live Auctioneers to push customers towards their shipping method. This ended up costing me $53 to ship an item valued at $125 and weighing less than 1 lb, with a delivery time of over two weeks.

When I contacted Live Auctioneers for a refund on the shipping, citing the misleading nature of their email, they responded by pointing out a note at the bottom stating, "If you have already made other shipping arrangements or have plans to pick up, feel free to disregard this message," and refused to refund my money.

As a frequent customer who spends significantly on their platform, I expected better customer service. Based on their online reviews, it is clear that Live Auctioneers prioritize their profits over their customers.

Liveauctioneers is not designed to support bidders so buyers must be extremely cautious about any bids. I failed to do research on the items I bid for. After winning my items, I quickly found out that the certificates of authenticity from the auction house that sold my items were rarely provided and/or outright fakes. In contacting liveauctioneers and the auction house, there was no response from either until after my credit card was charged and liveauctioneers refused to take any responsibility for the process.

I noticed some items that I own for sale on Pinterest while doing some research. There were two seller names linked with my items, Pacific Global Auctions and Golden Gate Auctions. A quick look at their "collections" revealed that most of "their" watches were owned by me and had simply been "plucked" from 1stdibs. Needless to say, I had never authorized them to auction my items. I contacted them but they did not respond. I also contacted LiveAuctioneers. They basically told me it was not their problem. I cannot grasp how a company like LiveAuctioneers finds it worthwhile to have fraudulent dealers selling items on their platform that can never be delivered.

On the liveauctioneers website, I sent a request to consign a few of my antiques and collectables.

I was reached out by a "trusted partner", who said they would be interested in the items

The auction house received the items, but refuses to sell or help return the items. My items have been stolen at this point.

I reached out to Liveauctioneers for help, via their email and phone number, and I was told that they cannot/will not assist. They are not responsible for any members on their website.

Even worse, they CC'd the auction house in the email, giving the auction company permission to do whatever they would like with my items.

Stay away from this company and their partners. They authorize theft on their platform with absolutely no recourse for their partners.

An item was listed as a "Salvador Dali, hand signed" peice of art. Turned out it is fake. So, basically I got ripped off. Purchased it through liveauctioneers. Yes, they are not responsible, but since it was purchased through their site, I can't help but feel they are part of the process in selling fraudulent art. So, if you use them to purchase anything, buyer beware.

Successfully bided on an item Dec 14th, communicated w auction house to make payment and to arrange for shippers, within 3 days Live Auctioneers charged my credit card with added fees, than we made the mistake to agree for LA to handled the shipping and did not receive the item until Jan 13 one month later. Their so called Managment Team are poor communicators and make up excuses for their lack of competence, in fact they blamed the auction house and the shipper for us not receiving our item and added fees, which was a TOTAL LIE. When we called the shipper to why the item had not been shipped, they said "Item has been packed and ready to ship for over a week, and we have sent 3 request for LA to issue a shipping label which they have not responded to at all". Than after all of this bad service from LA they charged us another added fee for shipping as well. Our future plan… just going to use LA's platform to search for items of interest and than bidding direct with the auction houses, bypassing LA permanently.

Bought a $200 item.Shipping was about $150.Bought a similar item on ebay that was a little larger and framed and was charged $45 for shipping.Was told i could contact a third party and have them ship it.How can i do that when i live in Missouri and the auction house is in Florida?