This company shows you great products, but at most they are dollar store items, and their shipping is ridiculous, i ordered on small light up drawing table back in May and still have not received it and they wont refund me for what i paid, which was $15.90. I keep messaging them about my products and they just say i have to wait even longer, when tracking says it hasnt moved from its current destination since July. So If you expect to get something quick from them do not waste your money unless you live in their country.
Item Price: $10
Shipping & Handling: $5
Tax: $0.90
Total: $15.90
Paid on May 27,2020 — Paid.
Has delivered exactly as advertised always. I continue to use them. Easy experience to work with, pay after you win is a plus... not spending money to buy "bidding chances". Nothing but good to say about my experiences.
Thanks for responding to Tophatter's experience survey, Mike!
Thank you! We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Regards,
Graciela
I am an earring hound and Tophatter has a great selection, and new ones all the time. I'm addicted to the site. The best part is, the prices are great. I never feel as though I'm being extravagant. You can track your package so easily, they post it online. Items usually come very quickly, and I absolutely love getting little packages of jewels in my mailbox. I've never had a bad experience, either with the process of purchasing, or the purchase itself.
Nothing that I have found here is really good quality. If you are ready to either return roughly three-quarters of your orders, and/or use products before rating them, for your protection, there are some fun deals to be had. Keep in mind that photography can be deceptive. On the positive side, they are absolutely ready to take things back, and give refunds.
Hi Mariann,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Don't buy from them. Look at item check internet. Item can be bought from a reputable company at lower price. My seller had good reviews but when I ordered and found out it was refurbished and didn't include 2 of the most important items for it to work. They will.not contact me and top hatter will reply only with steps to follow which I did 5 different times still no help. I started this process 1 hour after ordering. After I filed all. Complaints. I searched the net and found same item locally with all things needed to work and 40.00 cheaper. The seller was electronics wholesale. Buyers be ware. I also ordered a smart watch. If the price is cheap on them so is the product. Its a piece of garbage. What a joke this company is.
The easiest bidding site i have ever come across. Products came from abroad and in just 1 week. Both items as described and cheaper than if bought in UK. Already purchased a second order and recommended to family.
Im very disappointed that items come from China... There have been quite a few times Ive not received my items... I just recently got back on the site, from about a year hiatus, due to getting pissed off... Really wish items were American made, but on some stuff, you sure cant beat the price...
Hi Bobbi! Thanks for responding to Tophatter's experience survey and I'm sorry that the items offered on Tophatter didn't meet expectations.
Thank you for your comment. We'll send this to our Product and Development team for review and consideration
We hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
Kind regards,
Graciela
If you manage to land a good deal or two, it appears as though tophatter will block you from bidding anymore. It just errors out. I have had this happen to me three times now, each after getting a really good deal on a product. Each time they have had to go in and unblock my account. Takes a day or 2 to get this done. Also, it can take as much as a week for the product to get shipped. Then everything is pretty much coming from China, so there's another 3 - 4 weeks for delivery. You'll be lucky to get your products within 1.5 months. Another concern, the images are very misleading. Be sure to click on the item and carefully read the description of what you are actually bidding on.
I was blown away at the number of bad reviews until I realized most are from former sellers talking about being mistreated on the selling side. Well, as a customer/buyer, I can't speak for the sellers but I am obsessed with Tophatter! To date, I have purchased 10 or so Coach handbags, a few Michael Kors items & a Dooney wallet; all of which were 100% authentic and well below retail cost. Most of my Coach bags are hard to find and I bought some for $100 less than Ebay. If you do not have the knowledge to know an authentic item vs. a knock off, then do your homework and then shop here instead of complaining about being ripped off when chances are, what you bought is probably authentic and you just don't know it.
In short, I highly recommend for their designer handbags & to not be turned off by the numerous irate former sellers. They treat their customers (buyers) very well and that's what matters to me.
I have tried other auction sites only to delete them and never return. Top hatter is a Great site. You can win and you do receive great products
That match what they are explained to be. No issues but 24/7 help if ever needed.
Hi Deleana,
Thank you for your review. It is fantastic to hear you enjoy your purchases. Have a wonderful time shopping and remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yc8swt28
Warm Regards,
Angelique
About 70% of the item's I've purchased from here are very cheaply made, and they make the picture look so much bigger & better in most cases, I have on the other hand received some really nice items I just love! Be very careful before you bid and even then it's hard to know
Hi Wendy,
Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Bought an item that did not come close to what was advertised, very disappointed. Wrote a email to tophatter saying so. Within minutes they refunded my money and said to keep the item. Never saw such service from any company. A-A-A-A in my book.
Hi James,
Thank you for your review.
I'm sorry to hear your item wasn't what you excepted and glad to hear our dedicated customer support team was able to provide a resolution. We look forward to continuing to provide you with excellent service and a fun auction environment.
Warm Regards,
Felicia
Top hatter is deceptive, BUYER BEWARE! This app lists "retail value" (not the case) which leads you to believe your getting a phenomenal deal while bidding. Truth be told, go to eBay and you can find the exact same brand and style for a fraction of what you're winning bid will be. ALSO, they have sellers promoting "coins". At first glance they look authentic since the "retail value" is listed at what an original would be. However, upon closer review, they're copies and not intended for collection purposes... Enough said. I'm so aggravated with this app and don't recommend to anyone.
Hello Katrina,
We are very sorry that our services did not meet your expectations. Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.
With regard to the struck-out price shown, it is based on the retail price and the average selling price on this platform. For this reason, you may see struck out amounts that vary from prices shown elsewhere on other platforms, and we encourage you to shop around if you are looking specifically for the MSRP of a particular item. With that being said, you can often find great deals here on our platform, if you have a maximum bid in mind and stop bidding at that price.
If you need assistance with any orders, please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Warm regards,
Graciela
I have been a customer of tophatter for several months now. I've been quite pleased with my purchases.The last few weeks something has gone wrong.As of today, May 5th, I have 19 orders that are past their delivery date. I would like to have the stuff I ordered, not a credit. Please check into this because I am worried about ordering anything else till something is done. Thank You,
Hi Donna,
We are delighted to have you as a valued member of the community.
We are working to improve your experience in terms of shipping time.
Due to the ongoing pandemic (Covid-19) many shipping carriers have been delayed. Because of this we are providing exceptions to our buyer protection and apologize for any inconvenience this may cause. Please review our temporary FAQ for more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
The tracking status can be viewed on the My Orders page, under the Settings menu in your Tophatter account. On the My Orders page click the item, then click ‘Where’s my item?’. For detailed information and instructions regarding our shipping process, check out our self-help FAQ here: https://help.en.tophatter.com/article/36-what-if-i-havent-received-my-order
Respectfully,
Angelique
Although most of the stuff comes from over sea`s. Some sellers have outrageous shipping cost. Therefore one needs to watch the shipping charges. Besides that it is a great site to buy from. Tophatter dose solve problem fast and refunds your money quickly too.
Hi Ty! Thanks for responding to Tophatter's experience survey!
I'd love to tell you more about the shipping cost. The shipping prices are specified by the Seller as only the Seller can account for all their costs in sending an item. The shipping costs are displayed prior to bidding.
Once again, we would like to thank you for sharing your experience and continued support!
Regards,
Graciela
The best thing about top hatter is their site. The auctions are quick and easy to follow and check out. But that's where it ends. I'm still waiting for a smart watch and a Endoscope inspection camera. Some items are labeled as delivered and others in transit when they have already been delivered in my account. Also, Look at the suggested price. Then click on the item and look the price they'll sell you a second item for. What's with the gross exaggeration? So far, I've found this definitely isn't a site to buy quality name brand items from. But, if you're happy with cheap trinkets from China, go for it. You should receive your items about 90% of the time.
Hello John, thank you for taking time to write your review.
For your order # 39173258, it is showing that it has been delivered on November 7th at 11:30am. Kindly check your mailbox or parcel locker and let us know. On the other hand, can you provide us the tracking number for your SmartWatch? We will be happy to check this for you!
Also, the Manufacturer's Suggested Retail Price — also known as “struck out” price – is basically a recommended selling price that is set by the seller based on the value a seller believes their products worth is. In an auction format, we want buyers to have a fun experience that they are in control of. We urge buyers' to review the item description prior to bidding. This allows the buyer to decide if the price is fair or reasonable. Reviewing the item description is key in helping buyers' determine how high they are willing to bid with the option to stop bidding at any time if the MSPR or overall item description doesn't reflect what you feel is reasonable, fair or feel the item simply will not fit your needs. The beauty of the platform (or the beauty of bidding) is the decision is yours to make.
However, if you are not happy with the item you have received, you have the option to return any item for up for 30 days from delivery, per our Buyer Protection: http://tinyurl.com/jeura4f. That said, know we do have you, the buyer in mind. We are always striving to make your user experience as smooth and enjoyable as possible. To that end, we value suggestions from those people who use our product most, please know we hear your concerns about MSRP and again, we are always working to improve your experience.
Thank you and let us know if you have further concern.
Have fun while you shop by bidding on items against fellow shoppers. All sorts of items to bid on including finds for household, electronics, jewelry, beauty and designer accessories. It's hit or miss on some items so be sure to quickly research an item or be realistic about what's a good deal or not. I just landed a great deal on vintage a Coach bag and wallet I won in 2 separate bids and got both for about $50. A steal! But I've also received some duds. But no worries! TopHatter immediately refunded my order and said to keep the item. That's great service! I'm definitely addicted to this site, but have been stowing away gifts for all occasions. So I still win!
Hi Sherry,
Thank you for sharing your experience.
We appreciate your suggestions to other shoppers. It is definitely imperative to read the item description to determine exactly what you will be getting. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Warm Regards,
Angelique
I have purchased many items from Tophatter. Most of them have been very satisfactory and made great gifts! I really appreciate Tophatter's positive response whenever I receive an item that doesn't meet expectations and allows a refund. Great fun to shop on this site to see what is coming up next and whether or not I will win the bid! Thank you.
Hi Agnes,
Thank you for your review.
We are very pleased to hear you are a happy shopping on Tophatter and able to find products you love for those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
The products I have purchased have all been junk. Nothing quality about it. China garbage. Some of the items took several weeks to get. Unless your ok with a lesser quality product that will probably break very quickly, then stay away from this site. I could find better things to do with my money.
Ronda,
I'm sorry that you weren't satisfied with your purchases while shopping with us.
Our return policy allows a item to be returned for any reason within 30 days from delivery. See full details on how to request a return here: http://tinyurl.com/h7xokwj.
I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
Warm regards,
Felicia
I have made many purchases through Tophatter and absolutely love the tracking feedback for everything I purchase.
There is a huge variety of items on offer at any one time and if you're not successful bidding on an item it usually becomes available again within a short space of time.
Customer support is absolutely excellent - a lot of companies would benefit from training with these guys.
Give this site a try and you will keep coming back for more.
Thank you, Brian, for taking the time to write your review. We appreciate your thoroughness and for being a great part of the Tophatter community.
Overview
Tophatter has a rating of 3.9 stars from 7,901 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tophatter most frequently mention customer service, good quality and great prices. Tophatter ranks 181st among Auction sites.
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- San Francisco, CA, United States
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Business History
Goodwater Capital, CRV, August Capital, and others have invested $35 million in the business to date. The company is actively hiring at its offices in San Francisco and Shanghai.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sandra,
We set a high standard for ourselves, and I regret your interaction was less than satisfactory.
On Tophatter we will always refund orders that don't show delivered to the shipping address provided at the time of check out. We offer Buyer Protection, which guarantees items are shipped with valid tracking and delivered to the address provided, or a full refund will be processed. See our FAQ Is there Buyer Protection? Here https://tinyurl.com/yy6m335d
I was able to access your account with the order number you provided and Order #: 110546557 was refunded, Aug 10,2020, to card ending in (1368). If you haven't received your refund, please contact the bank. The number can be found on the back of the card.
Respectfully,
Angelique