Tophatter

Hi Rose,

Thank you for your kind review and continued support! We truly are delighted to have you as a valued member of the community.

I'm glad to hear service has exceeded your expectations.

We look forward to continuing to provide first class service and quality products at competitive pricing.

Have a wonderful time shopping on Tophatter.

Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28

You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.

Happy Bidding!
Angelique

Thanks for responding to Tophatter's experience survey, Bud!

We're sorry shipping times did not meet your expectations. There is an extended ship time of 60 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu. See full details here: http://tinyurl.com/zfc5lpn.

Also, for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Please see details here: https://tinyurl.com/yc6sdknh.

Thank you,
Graciela

Thank you for your review, Jenny.

We are happy to hear such great feedback. Please keep on spreading the good words!

Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28

You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.

We truly are delighted to have you as a valued member of the community.

Happy Bidding,
Angelique

Hi Debra,

Thank you for your review.

I'm glad to hear that you have been pleased with most of your items. However, we want you to pleased with all of your items and offer easy returns if you aren't.

If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Kind Regards,
Angelique

Hi Jerry,

I'm sorry to hear that your experience didn't meet expectations. We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition.

To request a return, visit My Orders, click the item, then click Return Item. You can also quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue.

Kind regards,
Felicia

Hi Diamondmane,

Thank you for your review. We want you to be pleased with all of your purchases on Tophatter, and I'm sorry that wasn't the case in this instance, as it is always our goal for every experience to be positive.

Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms). Because we aren't in physical possession of the seller's items, we rely on the sellers to provide accurate information about every item; however, listing misrepresented in any way, we offer excellent Buyer Protection https://tinyurl.com/yy6m335d to combat this.

As part of our quality assurance process, our system detects and applies substantial penalties to sellers with a higher than average return rate, and individual items exceeding the standard will no longer be scheduled on our platform.

If for any reason you're not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return

Shoppers also have the option to rate their delivered items. Rating items is essential because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.

If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.

Respectfully,
Angelique

Hi Pam,

Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

I'm sorry that the items offered on Tophatter didn't meet expectations. We hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.

KInd Regards,
Angelique

Hi Micki,

Thank you for the kind review. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Customer service is our top priority and I am completely thrilled that service met your expectations!

Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28

You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.

Happy bidding!
Angelique

Hi Candy,

Thank you for your review and feedback.

I'm sorry to hear some of the instructions have not been in your native language, and packaging has been damaged.
The only information we have from the seller about the item can be found in the item description which can be seen by clicking on the image of the item. If you require additional information on the product I suggest doing a Google or Youtube search, usually, that helps. If you can't find what you need, we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

We are always looking for sellers that offer a variety of items to expand the products available on Tophatter. I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.

In terms of the sizing of items here is a size conversion chart https://tinyurl.com/ya99eeal. Additionally, I recommend reading any reviews that may have been left for the items, typically other buyers will mention if the sizing runs small or large and of course if you're not happy with the item it can be returned up to 30 days of the delivery day.

Kind Regards,
Angelique