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Sherry N.

Contributor Level

Total Points
166

2 Reviews by Sherry

  • CanvasPeople

4/29/20
Verified site experience
Reason I chose this business:

Returning customer

  • Tophatter

12/8/19

For every item you receive that is of good quality and works correctly, you receive two that do not/are not. You can return a few without any degree of hassle but then your required to return the items, which I have no issue in doing, to find out it will cost anywhere from $15.00 to $25.00 in shipping cost. It just doesn't make that 100% refundable satisfaction 100% worth it. The best part is if you try to contact Tophatter on any of this you cannot find any way to do so. So my opinion, go to Walmart, at least you can return with no hassle or penalties if the item isn't worth it.

Tip for consumers:
Really, really read the description and most importantly the reviews before bidding!! And if unsure don't bid on it.

Products used:
Received a luggage set that was way above what I expected, was of excellent quality. Have also received tablets, usb hubs, keyboards for tablets, some toys and a piece of jewelry that fit and looked as what was sold.

Service
Value
Shipping
Returns
Quality
Thumbnail of user angeliquec12
Angelique C. – Tophatter Rep

Hi Sherry,

Thank you for sharing your experience.

I'm very sorry to hear the return policy didn't meet your expectations.

If you have a problem with a purchase or feel you didn't receive what was described, a return request must be opened for each order that was not satisfactory.

With that said, Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. Tophatter offers Buyer Protection in the form of a 30-day Easy Return policy that will either: 1.) refund the buyer without return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller's address to return the item, paying for their return postage with valid tracking number.

On our platform, refunds or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns.

For internationally located buyers, we provide some store credit to offset the cost of returning the item at their own expense until the buyer hits the threshold.

The acceptable return threshold is continuously calculated as a percentage of the buyer's total purchases. Once this threshold has been met, the cost of returning the item to the seller with tracking will be at the buyer's expense. When this happens, it is explained in the email buyers receive when they request a return, that they are responsible for the return shipping cost, and the buyer is provided with the seller's return address to facilitate the successful return of the order. Tophatter's return policy is in-line and considered standard among the industries' competitors. Marketplaces, as an industry, institute thresholds for the number of free returns offered, to curb abuse.

Accept our warm wishes for a very happy holiday season to you and your loved ones.

Respectfully,
Angelique

Sherry Has Earned 6 Votes

Sherry N.'s review of Tophatter earned 6 Very Helpful votes

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