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Traci L.

Contributor Level

Total Points
171

2 Reviews by Traci

  • PetEdge

4/14/23

I purchased an elevated white dog tub and instead received an ivory tub. The description on the website and all the correspondence I received called it white. Despite the fact that they sell some of their tubs as "white" and some as "Ivory" they tried to tell me they are the same color and ivory is a form of white. Obviously no one there has ever purchased either a toilet or bathtub for their home as there is a very clear distinction made between the two colors. I could not get them to understand why this was a problem. They offered me $50 to keep it and otherwise I have to re-crate the tub, get it picked up, wait for a refund and repurchase a different color and wait for the shipping all over again. My impression of the company is they are much more concerned with their money than having happy customers. I'm frustrated with the company's lack of concern for a problem they created.

  • Tophatter

2/5/17

I purchased a number of items in late December/Early January. Some of the jewelry is nice costume jewelry. One ring looks really cheap and I'll never wear it, but the cost of shipping it back to China is prohibitive.

Electronic and tech gadgets that I bought are not branded, the instructions are in blurry 4 point font and completely useless. Today I spent $13 to return a $36 smart watch that I was unable to do anything with because I couldn't figure out the make/model. It cost $4 to ship to me. Just not worth the bother.

3 items I ordered and paid for in late December have never arrived. I requested refunds and was told they had to ship them again. I don't want them shipped again, I want my money back. It is cost prohibitive to return ship to China. I've requested refunds several times and yesterday I filed claims with Paypal requesting refunds, since Tophatter is giving me the runaround.

At first the site was kind of fun. But not anymore. I hope to get my refunds for the 3 items that I never received, the one item I sent back to China and the item I paid $90 for that can be purchased elsewhere for $40. That one was returned to California. Just be aware of the possible pitfalls when dealing with Tophatter.

Service
Value
Shipping
Returns
Quality
Thumbnail of user malcolms30
Marissa S. – Tophatter Rep

Tracy, there was a long delay resulting in some orders shipping from overseas getting lost in transit over the holidays. We’re sorry about that. This has since been resolved with the shipping carriers and items which have shipped in January are arriving quickly. If, however, any package does not arrive in a reasonable time-frame from date shipped, a full refund will be provided. Information regarding your orders in question is as follows:

Order # 20081614 ~ Was delivered to your location on January 30,2017, no refund required. Review tracking here: http://tinyurl.com/jfl6a5b

Order # 21371088 ~ A return shipping label was provided to you on January 30,2017 and a full refund issued on February 3,2017.

Order # 21370852 ~ A return label was not provided because the reason for return was not at seller fault. A full refund in the amount of $96 was issued on February 6,2017.

Order # 20082306 ~ I have closed your dispute and issued a full refund today, February 7,2017

Order # 20009128 ~ I have closed your dispute and issued a full refund today, February 7,2017.

I hope this helps clear up any confusion or questions. If you need additional assistance, please reach out to our wonderful customer support team here: http://tinyurl.com/j8eo7hu

Traci Has Earned 11 Votes

Traci L.'s review of Tophatter earned 10 Very Helpful votes

Traci L.'s review of PetEdge earned a Very Helpful vote

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