TophatterReviews 2,165

I bought an imitation Coach Bag and they refused to grant me a refund after I filed a case. Lluvia is the seller and she was able to print a fake Coach receipt and provide it to Tophatter as "proof of purchase." Proof of authentifiaction? No. It's a scam and I'm out 150.00 for a fake bag. I called the FBI and filed a report in the sellers FBI field office in Victorville CA. I also filed a report with the Coach counterfeiting department. I will sue them for all they are worth. They ruled in favor of the seller based upon a fake doctored receipt - Instead of looking at the inside leather creed tag for the serial numbers, they take the seller's side always. Tophatter customer support does not return phone calls nor do they take complaints seriously. Fortunately, I sold the bag on eBay and lost some money. At least I don't have to look at that fake $#*! purse.

Bought a surround system, didn't come with all the equipment. Emailed the seller, no response. Emailed Tophatter, they suggested I contact the seller again. Did, still no response. Contacted Tophatter again and told they me to return the system as the seller didn't respond to them either. Sent the system back. Tophatter closed my complaint case as the seller didn't respond. They are worthless. Now I'm totally out out of what I paid and the seller has the system back. What a rip off.

I have purchased numerous items on Tophatter and have been mostly satisfied. The key is to research retail and determine whether or not TH prices are better with or free shipping. Don't get caught up in the bidding hype. I applied and was approved as a seller, but declined in the end since I saw similar items to mine going unsold repeatedly. My shipping costs are high due to the weight and type of product (mostly liquid) and it just wasn't worth it for me. But they were gracious when I explained and I've never heard anything negative from them since. This website serves a purpose for many; not for all perhaps.

I'm a disgusted with the seller Canne. I was sent the wrong size recieving a 2XL when I requested a L. She says I don't do refunds on corset. Never head of such crap. I never opened it or worn the darn thing.

Chinese resellers. You can get better deals on eBay. They take 60% commission and treat their sellers like crap.

I am a customer once a seller refunds you unless you contact tophatter they keep your moeny! Support never gets back to you when you email them this site works backwards ill be surprised if there still around in a year. I hope the owner reads this and understands his employees are killing this site! Learn from ebay and amazon how to run a auction site instead of having your employees eat cupcakes all day!

This site sucks. And the people buying are bullies. When i asked someone why they were bidding so much for a bag they could get at tjmaxx for 99.00 I was told to shut up and not spoil the fun... F... you. Is my only response to that. The people bidding are idiots... cheap crap. Stay away!

I have never experienced something quite like this- my relationship with TH was 3 weeks old and our business will stop there. I was a buyer, paid for my orders immediately and just ask that sellers communicate if there is an issue with shipment. I have now been called a bully and a crybaby because something I purchased was supposed to ship a week ago (gift) and the seller never responded to any request for information until I contacted TH. I requested the purchase be cancelled numerous times given the window had passed, I was ignored and she shipped the product anyway and has now proceeded to send rude and abusive messages. So, while I see some posts here from the seller perspective not being so great, let me tell you- no picnic from the buyer side unless you have a seamless transaction. If you have an issue, you can bet TH is not going to help you resolve because they want the fees associated with the transaction and will absolutely screw the buyer and allow the seller to behave like a bafoon with no repercussions.

Im a Coach bags seller and all my items are 100% authentic and i came from coach factory. When i saw this site ad to facebook i told myself, why not try to check so i need. For me live auction is good so i decided to apply as a seller. OMGood gracious! The process to post is painful. First, you need to submit a request form from the website and wait for 2-3days for them to evaluate you as a seller. They will send you an email with link for you to go to the next process which is to fill out another form about your paypal infos and facebook account (required, if you dont have FB, forget it!) for verification after you submit, they will send you message that you can now start posting. I thought im all set but im not!. You can only post 3 item as a beginner if you sold them and ship then they will send you a message that you can now post unlimited items. You MUST ship the item and post the tracking number first before you post new item to sell otherwise they wont allow you at all. Before you post the item you need to REQUEST TO SCHEDULE each item on their Host Auctions Section to include your item to live auction group which has date, time and fees you need to pay. After you request to schedule they will send you another message saying if your request is approve.In Live auction even if you are not there your item is still go to auction or you can be there live and talk to the buyers who have questions or give more info about the item you are selling to attract more bidders. Shen your item is sold you give the buyer 2hrs to pay otherwise the item is cancel and you can write a review or blocked the buyer on you next auction for unpaid item.As long as the buyer doesnt recieve the item your payment wont reflect to your paypal account. Which may take a week.The problem i got is when i calculate my money. I end up losing than earning and the 10-20% of fees from the total amount is way too MUCH! I pulled my hair after that. Then i decided to go back to ebay the fees are less than a buck and way easy to post. Tophatter is now my TOP-HATER site. Never again!

Let me just say this I used to be a seller on this site... It was great in the begining. Here are a list of pro's and cons... take your pic if you will visit this site
Pro's
Good deals sometimes only on handmade items

Cons
Sellers'- high fees 5.00 pay in per item plus 5% per cost for your item sells
DOESN'T CARE ABOUT THEIR BUYERS OR SELLERS THEY ARE GREEDY!
To many rules and restrictrions on selling

BEFORE YOU BUY NE THING FROM THIS SITE CHECK EBAY... YOU ARE SURE TO FIND THE ITEM AT 1/10 OF THE PRICE AS WHAT YOU WOULD PAY ON HERE! NO LIES

ALOT OF PPL BUY AND RESELL... THE BUYERS ARE STUPID TO PAY 22 FOR A NECKLACE WHEN YOU CAN GET IT ON EBAY FOR. 99CENTS...

IF YOUR A NEW SELLER YOU HAVE NO CHANCE... YOU CAN ONLY SELL LIKE 2 ITEMS THEN YOU HAVE TO WAIT DAYS FOR FEEDBACK BEFORE YOU CAN SELL AGAIN... THATS IF NE ONE EVEN LEAVES YOU FEEDBACK...