TophatterReviews 2,165

I PURCHASED AN ITEM FROM TOPHATTER AND WAS CHARGED FOR IT BUT I NEVER RECEIVED THE ITEM BUT, THEY ARE STATING THAT I SIGNED FOR IT AND RECEIVED IT, BUT I NEVER SIGNED FOR ANY ITEM ON THE DATE THAT THEY RECORDS ARE SHOWING ME, AND I STILL NOT GOTTEN THE ITEM NOR HAVE MY MONEY HAVE BEEN RETURN TO ME,, THIS IS BAD BUSINESS, FOR ALL THE OTHER COMPANY'S OUT THERE, JUST BECAUSE YOU HAVE PEOPLE AND COMPANY'S RUNNING THESE SCHEMES ON HONEST PEOLPE, AND THEY WILL NOT SEND YOU THE ITEM NOR RETURN YOUR MONEY...

I believe the key to a successful experience with Tophatter is to do your research before bidding. I typically like to read testimonials on the sellers, so I'm sure to only purchase from ethical and honest sellers. Also, don't believe the MSRP - they're inflated. I read about the items. For instance, if I'm purchasing jewelry, it must be gold. If it's sterling silver I like to make sure the stones are genuine. I paid $23.00 for a ring with genuine white and black diamonds, but it was set in sterling silver. I paid $10.00 for 14k gold earrings. These items arrived as described, and my jeweler confirmed that all was legitimate. I make sure that I do not put myself in a position to deal with customer service, as I've read that Tophatter's customer service is awful. So, instead, I make sure to not buy big ticket items, so if I need to take the hit I can afford to. Fortunately, I haven't taken a loss yet, and all items I've purchased were exactly what I was expecting.

I'm always stubborn and I always pay the price at the end. I was hoping that this will not happen, i'll get a good deal. NO! I ordered 5 items and it's all junk like plastic, cheaply made jewelries, strong manufacture smell on the clothing, and worst packaging. I wanted to return all the items but it will only cost me so I'll donate or throw in the trash. Do not waste your money! So here it goes, yes, most of the items are made from China and I'm not saying that all made from China products are junk but most from TopHatter. The water pump that I ordered are cheap type of plastic and the packaging, I was so shocked the box was all torn as in it's not even taped together and placed in a plastic packaging. I ordered two black dress and has the strong manufacture odor and cheap thin material, I was shaking my head while looking at it now. Now the jewelries were also a joke, it says sterling silver, NOT! I have sterling jewelries and no comparison at all. The clasp on the necklace is hard really hard to open. I will add this to the lesson learn. NO MORE TOPHATTER!

I've bid and "won" several items on this auction site... my items were what I expected... I wasn't planning on receiving high end jewelry for what I paid... but what I received was ok...
I wouldn't bid on something like a gram of silver for $5 and above, when a gram of silver is worth less than a dollar... but if you think things through... you'll have some fun and can look forwards to receiving something sparkly in the mail within a few days!

I was using this site and one a few things in a stretch for about a week... pretty much everything I got was what it said it was going to be others not so much... then I didn't get an order at all... so I did what I was told I contacted the seller... nothing so then I contacted customer support. They blocked my account... REALLY! I SO GOING TO BLAST THIS SITE... So long as you pay up and don't complain they love you... but have a problem and they block you... such a bad move!

Don't fall for it. I had never had a PayPal account until I downloaded the app for Tophatter. They are so devious and will charge your account whatever they want to. I never bid over $1. For any of the six items that I bought. Got my PayPal email summary statement and saw that they charged me $102. For what should have been $6. Only. I will never do business with them again. And will do everything I can to let everyone know what a scammer they really are.

I have been bidding on items in Tophatter for months now and for the most part everything I got was definitely not the retail price sellers try to say they're worth. Well I decided to become a seller and these ba starts are holding my money. They keep marking my orders shipped then untrackable over and over. Anyone that has shipped products internationally knows that there are times during transit that you may not be able to followork every step. I put the b tracking number for my very first order and this $#*! said I was posting fake tracking info. I provided evidence of everything yet theyou still blocked me. I removed everything I was selling and as soon as I get my payout ummmm deleting this $#*!ty app.

Went on the site. Was given 10 bucks. Then they suggested I use the app. 10 bucks went away. I ordered a few things. Bid prices great, shipping throws cost UP. I have 4 items that are "registered". No time to be running to post office. Final straw, aromatherapy locket that does NOT come with aroma pill or tab. Seller offered a cloth with scent on it. Tophatter did not want to cancel. I probably won't get all my items. I don't CARE... Deleted that!

I bought a lipstick from seller "Alice" and the color was wrong. I was supposed to get a light mauve (purple) color and received a coral (orange/red) color. Seller would not resend or refund. Opened case with Tophatter over three weeks ago and case is still open. I have tried over and over to get a hold of an actual person but no phone number to call. They send a generic email response to customer support questions. I want to delete the app from my phone but I check the case everyday hoping for a resolution. I am so frustrated. The item is COUNTERFEIT and NOT AUTHENTIC! Why is it so hard to decide?

5/17/16 Update - Still no refund! I had to return item and still trying to get my money back. Tophatter said I need to contact seller to try to get a refund. WHAT? Isn't that why I opened a case? This is soooooooo ridiculous.

I ordered a ring from the site, and while I do not expect costume jewelry to look like my diamond jewelry, for $20 I expected it to be well made enough to at least have the desire to wear it. This was the BIGGEST piece of garbage I have EVER received from on line. Never again will I order from you, and I will do my BEST to make certain as many people as I can are made aware of the junk you are selling. The ring didn't even have simulated stones, it had STICKERS! Are you kidding me! I have gotten bubble gum macine rings that looked better! Listen to me people the jewels are STICKERS! I cannot even wrap my head around that! I would love to send you your piece of garbage back!