TophatterReviews 2,165

There is NO Consistency, Transparency, and Support. The Auctions are NOT treated equally. There is backdoor deals going on and some Auctions are given Carte Blanche while others are LEFT IN THE LURCH WAITING FOR MONTHS to get relief, help, support, changes.

It is ridiculous that we pay SO MUCH in fees and then they STEAL the "handling" shipping overages for NOTHING. We pay for supplies: paper, tape, thank you cards, bags, free gifts but if we kept the 0.12 cents the Sellers were THIEVES... They keep it and that is somehow LEGIT?

I do NOT understand why BANKRUPTING THE SELLERS is PART of the TOPHATTER BUSINESS PLAN... They can BANKRUPT themselves but they should NOT be allowed to manipulate the timing of the Auctions, placement of DIRECT COMPETING AUCTIONS WHICH CUT ATTENDANCE IN HALF. We CANNOT sell 200 items to 90 people. NOT POSSIBLE.

We PAY THEM yet we are treated like NAUGHTY EMPLOYEES... RIDICULOUS. I have NEVER wanted to be an ATTORNEY more in my LIFE. NEVER.

Stay away from the seller CraveToShop. I bought an item from them, only to receive it completely destroyed. I took pictures and sent them to the guy. He told me I had 3 options. I chose to send it back with a tracking number and he would send me another one once he received mine. I had to pay for shipping once again and pay for it to be certified. I noticed he had received it but never let me know. I sent him a message after about 3 weeks asking if he got it and if he was going to send me another one. He responded yup, sending it out today and will send you a tracking number. I never got a tracking number and never received my package. I contacted Tophatter customer service to be told I had to do something else. I did what they told me and didn't have those options like open a case. Apparently you have 40 days to file a report and I didn't know that. They never told me. I emailed customer service back to see how I go about doing it and she waited after the 40th day to respond to tell me I'm sorry we cannot help you bc it's after the 40 days. Unfortunately you lost your money and the item. I couldn't believe customer service told me that and wouldn't help me. I still do this day never got my item I paid for and bought. CraveToShop stole my money, lied to me, and never shipped the item out. Never ever buy from this company! You will be sorry and be out of money!

What a fraudulent company. Tophatter wants your money. This is what they did to one of my relatives today. He bought one item which was never mailed, bid on many, and tried to sell, but not allowed. He did visit forums a few times and I guess that blew it as he was honest and forthright. This was the note he just emailed me this morning that he received on his way to work:
Hi...
You are receiving this email because we have determined that you violated certain Tophatter policies. Therefore, your Tophatter account has been suspended at this time.
Even though your account is suspended, you will still be able to log into your account and complete any outstanding transactions. However, you will no longer be able to participate (buy or sell) in any live auctions on the Tophatter platform.
If you have any questions regarding the status of your account or would like further explanation as to why your account was suspended, please contact us for further details.

Sincerely,
Team Tophatter

What a farce of a company. I hope they straighten up their act or go out of business.

I posted a previous negative review regarding Tophatter. There is nothing good to say about them but wanted to make it clear; there are some sellers that push their wares by way of this auction site that are very honest and have some great products. Some of them may even have their own website; most likely against the rules but if you find one you like ask for the website. UPDATE: 6/10/15. -My review mentioned above has been removed :/ This is unfortunate, it was based on actual experience and did not break ANY sitejabber posting rules. No problem; wait till my report gets in the right peoples hands. Truly what I have to share will have management at Tophatter running down the back alley with Dateline reporter and camera in hot pursuit! Ha!

STAY AWAY FROM SELLER NAMED "Kandence" she sells hair extensions. I recived some my package and the hair was falling out so I contacted her and she did NOT want to give me a refund! So I contacted Tophatter customer service and they told her to give me my refund after I shipped it back to her. I did and for some reason my tracking # did not show up but I had it. I tried to reply it to the website and it would not let me! So I contacted Tophatter and let them know I DID have a tracking # and SHE DID receive the package! She STILL refuses to give me my money so, I am now having to go threw paypal to try and get it! STAY AWAY FROM THIS BUYER SHE IS A SCAMMER!

I purchased several items from rings to purses to tablets. All tablet were great recived timely, so i bought ring it was nothing like pic no reply from seller till i posted review. Nothing done... then i bought some coach purses one new with tags wasnt. No lluk no reply from tophatter... then bought new purse got something total different again judt stuck no reply from tophatter just seller after i posted bad review still nothing... just uses ebay so u can get exactly what u want and what the picture show... and ebay backs there buyers..

This place is a joke! Everyone needs to know that it is more of a scam than anything else. Do buyers know that the sellers dont get the shipping money! Tophatter takes all of the over inflated shipping monies! They are making more money on shipping than sellers are on their products. Current sellers are just filling the pockets of the bigwigs and nobody seems to care. Customer service? Really? They have no clue on what customer service is. Imagine, 2015 and you cant call someone there. You have to wait days for some type of form reply. Buyers and sellers alike should stay away from this site that is only to make money for tophatter. They dont care about buyers/sellers at all. It is a pathetic place with a lot of site issues, goes down all the time. And they keep all of the shipping money! No discounts to sellers or buyers. If a buyer does get a break on shipping it is in the form of a credit, not even a refund. This place is a joke

I was first a buyer and then a seller. I was first happy, and then pissed off. As a buyer, I got good prices, but I also got crappy quality. So, it is what it is there. As a seller, it is EXHAUSTING trying to keep the staff updated on all their mistakes and all the fakes.

As a buyer, it never occurred to me not to pay. However, there are PLENTY of no payers and people who cancel. Buyers remorse runs rampant and there are no ramifications. Top Hatter doesn't care if buyers don't pay. They allow them to stay with the hope that they will eventually pay for something. And those who have been kicked off, just come back under a new name. It's ridiculous.

There are authentic Coach and Michael Kors items on the site. HOWEVER, there are plenty of fakes. They will let anyone sell. They don't require any proof of purchase unless a buyer makes a complaint. Any Joe Schmo can sell a crap ton of counterfeits (Alibaba) until they get caught, and then they **may** get kicked off. I had to notify the staff of counterfeit items. I had to spend my time taking screen shots and providing examples of the knock off site where the items came from. They have absolutely NO quality checks in place. Why? GREED BABY GREED! They don't care as long as they are pocketing all that money and fees.

There are good sellers. The bad ones ruin it though and I would NEVER buy with confidence from the site again, knowing what I know now.

And, get this, sellers are allowed to sell items that were "free with purchase". You might might buy a Michael Kors clutch for a dirt cheap price, but it's a crappy, low quality thing that was "free gift with purchase".

There are so many things wrong with how the place is run. Low quality, high fees, no accountability, unreliable, awful support system, etc etc etc

I ordered about 4 separate items around the same time. 2 of them came to my correct address and the others were shipped to a very old address that I did not provide to Tophatter. The items were then listed in the system as being delivered but I have no item. I was able to convicne one of the sellers to refund the money but the other one won't. I have tried to address it through customer support which is TERRIBLE. I have opened a case with paypal to try to get my money back. My recommendation- DO NOT PURCHASE ITEMS FROM THIS WEBSITE! STAY AWAY!