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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Addictive. Excellent customer service, never ever have any company that I've ever dealt with had Tophatter service.
You can be assured that if you don't like something, they will make it right. I have recommended them to family and friends. And they are happy with the site.
Everything i have got through Tophatter has been great. This is the first site that i can really trust
At Tophatter we definitely aim to please! Eva, thank you for your wonderful review!
I ordered something and then returned it and have tracking number.The seller received it back, but refuses to refund my money, so I am out $27. And have no item! Seller is a scammer and should not be able to sell on their site.! I closed my acct. And now can't go in and look at my orders to get and order ID.
Hi Bette, I'm so sorry to hear this happen with the seller. We are happy to issue a full refund upon receipt of valid tracking showing the item was delivered to the seller by contacting our awesome customer support team here: https://tophatter.com/support. I've also sent you a private message, thank you!
THE SELLER HAD A 1 TRACKING # FOR ALL OF ALL SCARFS ORDERED I REC. 2 AND BOTH WERE DIFFERENT #'S
I DONT KNOW WHAT SHE DID BUT THE BROWN & BLUE SCARFS WERE NEVER REC.
NOW I'M OUT OF THAT MONEY
SHE MUST NOT BE AN HONEST PERSON AND TOPHATTER COULD DO NOTHING BECAUSE OF THE TRACKING BEING A GOOD #... SHE KNOWS SHE DONE WRONG
I'VE EVEN BOUGHT MORE BUT THATS IT FOR ME
I CAN FORGIVE HER
BUT I STILL KNOW I LOST
SELLERS NEED TO BE PUNISHED FOR CRAP LIKE THIS 7 sending wrong sizes & colors
So with all that i rate this very low
Thanks for asking
Hi Sharon,
Thank you kindly for your writing your review. I'm terribly sorry to hear two of your purchased scarves were missing from your package. Unfortunately, as you previously stated, because the item had a different tracking number showing delivery to your location a refund could not be issued. In hope of helping offset the cost for your missing scarves, I've applied a $10 store credit to your account. This credit will automatically apply to your first purchase of $11 or more, but will expire in 2 weeks, if unused.
If we can assist any further, please contact our amazing customer support team here: http://tinyurl.com/j8eo7hu
Last night I was a on Tophatter for the first time. They give you a $5. Off your first buy soooooooooo I gave it a try. Well ups comes a little bar of pure find silver. The size is 1 gram with a value of $75.00. First thing a gram of pure fine silver is worth. 56 as in 56 pennies look it up yourself. So for $#*!s and giggles I bought it and with my $5.00 off my cost was down to $4. Next up the vendor offered me more bars for $8. But at a real value I did not bite. The next day I got a e-mail from Tophatter tell me I will not get my order the vendor "jewlmen" is now sold out of my bar. Wow yesterday "jewlman" was willing to sale me more bars@ $8.00 and now he is out. Is Tophatter out selling stock they don't have? I think the small order was not worth "jewlmans" time so he canceled the order. Wow this is a fair and honest bidding site right? B. S. Now Tophatter is telling me to please allow 7 days to get my $4 back. Who has my Visa card info the Russians now? All I see Tophatters as a big con game. 1/23/2017
Hi Bill, I'm sorry to hear your seller failed to honor your sale. Sellers refunding without a buyers prior consent is 100% against Tophatter guidelines. When transactions like this occur our system catches it automatically and the seller is penalized. I do see that $10 store credit was applied to your account because of this, as a courtesy. You can view your credits by following the steps listed in our FAQ: http://tinyurl.com/zztso4u
I ordered several items, received everything fine. Started checking things online and found l could buy things cheaper at store or online. Their SRP Are extremely inflated.
Tophatter has very strict policies in place to make sure sellers are representing items correctly. If you have a question about a specific price you see please write our support directly so we can investigate. They can be reached at tophatter.com/support. Thank you!
Love, love, love the ring. Always love to get the get the package in the mail. Pictures never give the treasures justice!
I have been very satisfied with all my purchases until I got the boots I ordered. They have a very strong chemical smell to them. I have had them in the garage for a week to air out. I would like to return them for a refund. I am not sure what the procedure is.
The site makes it very simple to bid. It is easy to understand. It changes items quickly so things are always moving along. I like it very much.
Love finding items I need and they have almost everything you could want. Shipping is on time or faster. Very good at returns of you have an issue with something. I shop here every week. Love it.
Everything has come within days and have been very satisfied with every item so far. The quality of the items has been great. Will continue to shop here. Thank you. Very pleased
As long as you read what you are buying, you'll be fine. Excellent return policy if you aren't satsfied with your purchase.
I found this site to be very efficient and hassle free.It has become a daily habit for me to visit this site at least 10 times a day. Love it!
Shopping with Tophatter is always a fun, easy, and delightful experience. The entire e-setup gets 5 out of 5 stars. Bidding appears to be a fair process which is strictly about selling the product to the highest bidder.
The last thing I won was a pair of boots, then found out they did not come in my size. You took $20.00out of my account, but I never received anything. Two of the pairs of earrings I won lost a stone within a couple of wearing.
There were a few purchases that we're substandard but all in all I was happy with 90 percent of my items.
Competely satisived with every thing. I didn't get the marlin Monroe watch, I thought I bought it, but never received it. Every thing else came soon after I ordered it and I was very happy with every thing.
It's nice to be able to purchase items for a lot cheaper than in store's. Quality is great. The seller's I have dealt with were honest and delivery date were accurate and on time. It truly is a great site to shop.
I have had a couple of bids returned yet rhe same seller is still selling the same thing the next day. One was with free shipping so I payed a little more. The other one was cancel the every next day it was a hand held game.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Frankie, we're delighted to know you are enjoying shopping on Tophatter. Thank you for your review!