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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Besides the good deals, they are quick to respond to any problems one may have with the item!
Great at keeping in touch with the status of delivery of your item.
Easy to navigate, informative and quick delivery. Very addictive. Have never been dissapointed by the site the products or the sellers. Highly recommended
I have only bought some jewelry so far, but I got some great deal and it was because I was always on the ball! Shipping is great too!
Excellent service. Great products that arrived in a timely manner. Would definitely recommend. I will be making future purchases.
I Love all the products I've ordered. Shipped in less time than originally posted. App is very user friendly.
Amazing... love it... nice way to get things at reasonable prices... some shipping prices are to high... but gotta take good with the bad... BUT LOVE IT AND ADDICTED!
I love your products, they come so fast! Truly enjoy doing business with this company. I have to stop myself sometimes... it's becoming a addiction
Always satisfied with my purchases from Tophatter! Great quality and price and delivery times are usually really fast!
It's got lots of variety and so far the service and experience has been greathe.
I find so much things on the site and very high quality stuff to
Received two dissatisfied jewelry items, not worth bidding on. Won a few bids and they said merchant declined payment. Called merchant and it was on there end they screwed up. Lost out on a laptop, old silver coin. Probally for the best. Im done with them. Dont bother getting caught up in bidding process.
Saw it, got it, paid for it, and it was delivered before I thought it would be. I would tell my friends about this sight.
I love this sight. It have a large quantities of jewelry.
I recommend to all my friends. My husband love his ring and I went to the doctor today and she love my ratings so I gave them to her.
You don't give enough time after delivery to evaluate a product. One day from delivery does not cut it
My orders started rolling in. Good Job. Thank You! Love shopping on Tophatter. Keep up the good work.
This used to be a good site but since they made huge changes over a year ago, it has gone completely downhill! They got rid of the auction rooms so now it is a giant hodge-podge of things on the homepage. Almost impossible to see the description and pics of what is selling before it disappears. Then the selling fees skyrocketed to over double on commissions charged for both the sale and the shipping, not including the scheduling fees paid, even if something does not sell. It has mostly been taken over with chinese knockoffs that take forever to arrive and heaven help you if you have a return. No wonder all the good U.S. sellers have abandoned the sinking ship! I have found them elsewhere, like Etsy or the new Madhatter Auctions. I suggest everyone shop elsewhere also.
What to speak with Marissa S. I think its terrible the way this company handled laptopsales az/tom bildens rotten deal! You hide behind oh we dont do anything, you sold me the messed up thing! I bought it in good faith! Can you say that selling me a virus and costing me all the repair money was very fair? You should all be ashamed of yourselves! Let alone he had it back before you issued the return label! I sure as heck would have sent it back with that but bilden lied about that too! He said he was returning all my money on the phone, sorry i didnt get a recording of it too prove it, but you all know what a sleez bag he is and you all are! Braging about what a good company and how much money you make shame on all of you! Lei cheat scam ripe off! Any body yet want to call me? Didnt think so!
I recently ordered something, but the order won't go through for some reason. You keep telling me that something ie wrong with my account
I use the same bank information everyday.
Everything I have ordered was satisfaction except for the one I haven't used yet. Great way to shop.
So glad to hear you have been pleased, Lee! Thank you for taking the time to write your review!
I have tried more than5 times to get someone to respond to my request for a refund... or at least a credit. BUT no response! I received a ring that after wearing it for a week wound up turning a horrible color... returned it, but still haven't heard a word back. I also received a ring in which I ordered a sz. 5 but was in fact larger than a 5... again sent it back as instructed, and NO response to my numerous requests for a refund or at least a credit. I also purchased a lovely bracelet with stones around it... wore it one evening, when I took it off, I noticed that 4 of the stones fell out. Again no response. The same sizing discrepancy happened with another ring... sent it back and yet again crickets! Also all these items were returned in a timely fashioned, and they say they weren't(another scam)So bottom line, they have the returned items, and my MONEY$$$$... I would love it if they would step up to the plate and show some sort of customer service, and make it right... I want my money back! There is only enough room to enter one item #... and there is more than one item I want fixed. I will see how this goes before I order anything else... so sad!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christina,
Thank you for writing your review and sharing your thoughts.
As a new growing company, Tophatter has made several major improvements to our site, app and variety of products. The virtual auction rooms have been replaced with our new User Interface for approximately 2 1/2 years.
Additionally, our seller fees are quite comparable to other similar platforms but I understand if you aren't happy with them.
Now that we've expanded internationally items on our platform ship from the United States, China and various other countries around the world.
Under our hassle-free easy return policy, any item can be returned for any reason for up to 30 days from delivery. Return shipping labels may be provided at no cost to the buyer in some instances. If not, a store credit is issued to the buyer to offset the cost of return shipping.
Thank you!