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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Love u guys just this order was wrong sent wrong ring size and can't wear other than that all my other orders were great and will still be bidding
I ordered a number of rings and they are all perfect and fit as expected. I will order again. I'll go up a size since the 5 was a little tight on my right ring finger where 5 is normally a bit loose
I have thoroughly enjoyed the merchandise I have received to date from tophatter, no issue. Few things that are not 5 I keep receiving notices for items that I have already bid on & have even received. I do not have the greatest eyesight even with glasses would be helpful if could zoom in or out on items, and lastly sellers do not always give a good description of their item. In my case means missed buying
My experience and expectations are Very Fair, Delivery on some items are slow, I have received what I ordered. I also feel confident as to the honesty of the described items. Congratulations!
Very enjoyable site and the bidding is stimulating. The mdse is of a good quality and received promptly.
Fast and efficient shipping and products are good, Just recently found this site and am thrilled to have it and told friends to check it out.
Love Tophatter! Love it more when I bid one dollar and have no competition! Their Customer Service is the best... very quick to correct any problem you may have with no questions. I suggest this App to all my friends.
I have purchased many things and am pleased with the site. ----but when I am asked to review the item I cannot connect into the site. I can only get so far and then it tries again and gets about the same distance then says there is a problem with the site and they can't connect. This happens ALL the time and is frustrating for me and I would think for the seller. But for buying, a great site.
After my 1st 2 bids, everything went to $#*!. There is more I want to buy but unable to. When I click on bid the item is no longer available or when it is in the Live stream, it isn't actually live yet.
I get fantastic deal on some great products and they are delivered in a timely manner. I have not bought anything that I have dislike.
This is a wonderful website. I love the quality of all the items purchased so far. Shipping is fast too.
Products purchased at the comfort of your home or on the go and at reasonable prices. Will surely recommend to family and friends
I Love everything about u the quality of ur product r very good and i like how u inform me on everything!
I really enjoy being able to bid when I want and have no commitment until I choose. I have found many great deals and outrageous prices!
Extremely happy with all my buys. Shipping has been quick and notifications and tracking information is great.
To date, the times I have shopped at TH, I have been pleased.
Times I am outbid are even satisfying at least taking part
I have really enjoyed my experience so far with my purchases from Tophatter and have even suggested it to some of my friends.
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.