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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Very easy to get beautiful things. You k ow right away if you were the winner. I have not been disappointed with
The things I've bought.
When i ordered the item I thought they were suppose to look the way u order but not damaged the watch was cracked do thanks a lot but when I receive the other items I ordered please let them be like the picture not damage have a bless and positive day
I have ordered many items and have received them faster than expected; well packaged so in good order and all met or exceeded my expectations. The items were of good quality and a very good deal for the price paid.
Best online shopping EVER! Everyone NEEDS to check Tophatter out. Loooooove everything I ordered. I will be a constant customer for life... even my husband loves it... that says it all right there!
I did a little research on few jewelery items and it turns out there cheap and made from China I even found out the prices they put down on topphatter isn't the value of the actual jewelery, so watch what you bid on this site do your research on the piece of jewelry to see if it's real and legit.
Ordered item. Received wrong item, that had defect. We sent them an email regarding defect and wrong item. They said they would email return label. Never received email with return label. Now, they will not respond to emails requesting return label. Beware.
Item was ordered and paid for. It never arrived - Tophatter staff decided against a refund for the item. Consumer pays for the item, but it never arrives.
Everything I have bid on and won, and that I have received is good quality and I am super satisfied. I try to choose items that have free or very low shipping costs and so far I am happy.
I have bought several things through this site. All have been jewelry and all but 1 ring have been gorgeous! The settings on the rings have been as beautiful as if you had purchased them from a mall jewelry store. I love this site! The sizes have been right on the mark for all of my fingers. Give it a try!
They have a lot of great selections and great prices. Good shipping and quick delivery too. Great place to shop. Thank you so much for this site.
So I kept seeing ads for Tophatter and finally decided to give them a try, well needless to say, I have fallen in love with this site. I am just about finished with my Christmas shopping and its only March and I have spent under $100 and the items I have purchased so far are worth well over $2000. Its easy, the items are just as described, and if you need anything support answers right away, they don't abandon you like other sites. I recommend giving it a try, you won't be disappointed at all!
LOVE My Products and love the ability to pay what and when I want. Wide Variety of stuff to keep you coming back for more.
I will recommend your business to my friends so they can get the same good service i get when i shop with you. Thank you so much for being here for me and other shoppers.
Very happy with the shipping time and. Very,, very satisfied with the products. Thanks. For. Letting me.be a part of. Your site. Very happy to do business with you'll. Thanks again.
Quality is horrible for such prices... plus i never got my gift cards to being with. How can you charge so much and get so little?
I do really like tophatter so far, except with my last order, I won a bid for a smart watch. Have been tracking the package since it was shipped from china, it said it was out for delivery today 3/3/17 got my mail and it wasn't there received a notice the package is undeliverable as addressed I had to contact the post office because they were going to return it to sender if they didn't get the information they needed to deliver it. But only the one order was messed up but I will give it another shot.
I am extremely satisfied with everything I have received. There are always awesome items to choose from at very reasonable prices. Tophatter you rock.
I have still not received one of the items that I purchased it was it was something to do with a Minyard something that you flew up in the air I can't remember the price or even what the name
So far everything's been great quality, and I've been satisfied with everything I've gotten. Everything comes in pretty pretty quick feels like Christmas
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Norma,
I'm terribly sorry to hear your watch arrived damaged. No worries, with our easy return policy you can return the watch to the seller within 30 days from delivery date, as explained in our FAQ: http://tinyurl.com/h7xokwj.
If you need assistance opening your return, please reach out to our amazing customer support team here: http://tinyurl.com/j8eo7hu.
Warm regards,