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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was excited when my son showed me this site because I love a good bargain. I immediately started bidding on items that seemed worthwhile. I bought a white gold plated necklace that looks good. Unfortunately, that was my last good item. When the 3 piece aluminum bowl set I ordered arrived it was a set of cheap tiny tin bowls that were so dented they were not usable. The biggest disappointment was the Thomas and friends train set. I kept bidding on this because my grandson loves trains. It is a cheap little knock-off that I would never give as a gift. None of these items have return information and it would probably cost too much to return them.
I won a bid they took the amount out of my paypal and never heard from them again.im going to go to atty. General and bbb and to the news paper and go online to everyone I can to show people what a rip off how do they stay in business beats me. But I will do what I can to show people they most likely wont print this review.
We are so sorry to hear this, Walter. Please contact our dedicated customer support team via email http://tinyurl.com/j8eo7hu. Provide our staff with your order number and we will be happy to help further.
Auction pictures sometimes misleading, picturing four of the same item, but you only get one. Other sellers down right lie about gemstones being 100% genuine and set in sterling silver with no markings. Other sellers sell US coins as collectable rare coins and they are fake. You can return items, sure, but there is a limit. Once you hit the limit, you must return items to CHINA AT YOUR EXPENSE. The quality of the items is reprehensible, just cheap plastic. Clothing has to be ordered one to two sizes above what you would normally wear. Don't waste your money on this website.
M very sorry that our services haven't met your expectations. Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
If you need assistance with any orders, please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Warm regards,
Graciela
I won a bid for a pair of Tennis shoes. I live in Torrance and the product was shipped from Carson, Calif. I contacted the seller and was told because I only paid $1.00 plus $8.00 shipping that they would lose money. I was then sent a size 11 shoe instead of size 13. The seller then told me to keep the shoes, and I would get a refund. Tophatter then told me to return the shoes. The seller then called me back and explained that because they did not want to lose money that this is the reason why they sent me a $4.00 pair of shoes. This site is like a gamble, they have shill bidders.
H Greg, please contact our dedicated customer support team via email http://tinyurl.com/j8eo7hu. Provide our staff with your order number and we will be happy to help further.
Top hatter should be banned from trading products are a total rip off and absolute junk
Just a grab for money. I will never never buy again
I'm sorry that you weren't able to find great deals while shopping with us. I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months. Kindly note that, with our easy return policy, you can request to return the item within 30 days from delivery, for any reason. See full details here: http://tinyurl.com/h7xokwj
Thank you.
Car Rear View Cam...
CAR REAR VIEW CAMERA 170 BUTTERFLY NIGHT VISION REVERSE MONITOR
Sold by picro95
As you can see from the words, the ad states camera & monitor. Only camera came. No amount of bs from TopHatter can refute this. Look at the pic. It also shows camera & monitor. TopHatter tried to tell me multiple times it was only the camera and that I should have known (really) by the wait of the package at shipping that it wouldn't have had the monitor. Give me a break. Fool me once, shame on you. Fool me twice, shame on me. Never again. Please do not waste your time & money. They should be shut down. Maybe a consumer group or watchdog could do this.
I'm very sorry that our services haven't met your expectations. Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
If you need assistance with any orders, please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Warm regards,
Graciela
Whatever you find on this site. You can get it much cheaper on aliexpress.com...
I bought watch from tophatter for 16$, I find exact same watch on aliexpress.com for 6$ free shipping. If you like your money, just stay away from tophatter. Com
I'm sorry that you weren't able to find great deals while shopping with us. I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
Tophatter also offers an easy return policy where a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
Thank you.
None of the clothes I have ordered have fit. Been giving them to my eight year old granddaughter. I believe XL means XS in Chinese. I also did not receive one of my items I ordered. Says it was delivered but I did not receive.
Hi Janice, sorry to hear what happened. When a package shows delivered to your location but not received, we recommend calling the local post office to ask the supervisor to attempt to locate the package using the tracking number. If the post office is unable to assist, you may file a complaint with the USPS at the following link: http://tinyurl.com/pll5os5
With regards to clothes fitting, please note that with our easy return policy, you can request to return the item within 30 days from delivery, for any reason. See full details here: http://tinyurl.com/h7xokwj
Thank you.
I was really initially impressed and received a few items successfully. I have now two items I ordered weeks ago with no notice of them on my account and no follow up with tracking information. Let's hope I get them.
Hi Allison, please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu so we can review your orders. Thank you!
Ordered 4 items from tophatter 1st of nov. Have not received anything yet thought about ordering something else but I am going to wait until I get my items and see if it is what I expected if not I got less than $100 invested glad I went to the reviews and found out more about this site
Thank you for choosing Tophatter. On Tophatter there is an extended ship time of 40 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu. See full details here: http://tinyurl.com/zfc5lpn. Thank you.
You have to know what to buy or you will be very disappointed. 99% of it is from China and will cost more then it's worth to return. Also people bid way to high on stuff you can get cheaper online. Some people are idiots bidding. Just stupid.
I'm very sorry that our services haven't met your expectations. Please note that in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
If you need assistance with any orders, please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Thanks,
Graciela
Received my first item from them, and it's not as described. STAY AWAY FROM THIS SITE! I ordered a handhold gaming system that was supposed to have several hundred games. Instead I got one that has a few dozen games. STAY AWAY FROM THIS SITE!
We truly apologize for what happened, John. This would be considered an item that is not as described. You can request to return an item within 30 days from delivery for any reason. If it is still within 30 days of receiving the item please request to return the incorrect item for a refund. See details here: http://tinyurl.com/h7xokwj
In 2 days I won bids on 3 different items, all with deceptive or blatantly false listings. I reported (there is no option for wrong info on the why you need to cancel btw) and cancelled all 3, but apparently this kicks in the 7 day auto-ban feature. I contacted them and explained what was going on, and asked that they please remove the ban. They told me I was free to use the buy-it-now feature, but they would not remove the ban.
Need I say more? Ok, here goes... made cheap, all dated from 2010 and older (electronics) un-upgradeable, NEVER any instructions or plug ins for pc or wall power... if you can trust a stranger then please trust me... STAY AWAY from tophatter
I'm sorry that you weren't able to find great deals while shopping with us. I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
In addition, with our easy return policy, you can request to return the item within 30 days from delivery, for any reason. See full details here: http://tinyurl.com/h7xokwj
Thank you.
I do not understand how some buyers can be happy with the quality of their items. I spent an afternoon on their site. All items were in bad condition when I received them. Either damaged in shipping or just misrepresented
I'm very sorry that our services haven't met your expectations. Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
Thank you.
Got my mp3 player which was advertised as being just mp3 player without cables and headphones and to my surprise it came with everything included.
That's wonderful to hear, Gavin! Thank you for sharing your Tophatter experience.
Order was placed in September I got a notification saying the item was delivered on oct 13 I never received the product I email too hatter multiple times they said there was an error with the delivery posting and that it was still enroute and allow up to 40 days it is almost the end of November and I still havent received my product I won and paid for! To top it off I got banned from placing bids after cancelling a bid I won and accidentally placing a bid on a product I didnt want! I will never do business with this merchant and will not recommend wasting your time or your money!
Hi Ann, we apologize for any inconvenience. Please contact our customer support team directly about your order so we can further help you. Please see: http://tinyurl.com/j8eo7hu. Thank you!
IF I understand this correctly, you are only allowed to return a certain number of items before you have to start paying to return other items that are broken when you get them. I have purchased 15 items from Tophatter, 5 of those items were damaged when I received them, either due to poor quality or due to the fact that it takes almost a month (or longer) to get these items in the mail. The whole time the postal service has the packages, they just get thrown around and they don't care because the sellers are paying the lowest amount of shipping possible, even though we pay the seller for the shipping. I have even been told that it can sometimes take up to 3 months to get the packages because of the low amount of shipping paid by sellers. In my opinion, IF I am paying a seller shipping, it should not take a month or longer for my package to arrive, and it should not arrive damaged, or in some instances just get an empty box in the mail. I should not have to pay more for return shipping than what the item cost to begin with only to get a partial refund, if any at all! It should not matter how many items that we request a return on, it if is junk or damaged due to poor packaging, or just doesn't work, then we should get a refund no questions asked. That is what BUYER PROTECTION is for! If you do not receive your package in the mail, you should get a refund, no questions asked, even if it has been marked delivered! Just because something gets marked delivered does not mean the purchaser has gotten the item, it could have been a mistake. With tophatter if you have a package that gets marked delivered and you don't get it, you don't get a refund or replacement. You are just out your money! If you tell customer service that they are doing a very bad job taking care of their customers, they ignore you from that point on. If you leave bad reviews on the Tophatter facebook page they will remove your posts and block you from commenting or using the like buttons. I know this for a fact because it has all happened to me in the last 24 hours! It all happened because I refused to pay 15.00 shipping on a 12.00 dollar lamp to return it. I just threw it in the trash. I have 2 more items left to come in and then I will NEVER do business with them again!
Hello Deronda, thank you for your feedback and we apologize we did not meet your expectations.
When the buyer and seller are located in different countries, we are unable to provide free return shipping labels for these cross-border transactions. In some cases, buyers may receive a store credit to offset some of the cost of returning the item at their own expense.
On the other hand, when a package shows delivered to your location but not received, we recommend calling the local post office to ask the supervisor to attempt to locate the package using the tracking number. If the post office is unable to assist, you may file a complaint with the USPS at the following link: http://tinyurl.com/pll5os5
If you need assistance with any orders, please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
I brought 16 items totaling $345 Australian dollars including ridiculous postage which arrived a month after ordering. The last item I received today was called a Stare master flashing light which was a piece of plastic crap. The silver chains I would not even fit on a doll. The Drone with camera did not even turn on and all the watches were a load of rubbish. All in all a waste of money and will cost an arm and a leg to send back.
Buyers Beware
We're sorry we did not meet your expectations, Don. Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj. If you need any other assistance, please contact our Customer support at: http://tinyurl.com/j8eo7hu
The things they sell are junk! THEy retail their items for 100s of dollars and they're all fake. Bid on a hummingbird engagement ring retailed at $800. Checked with and I could buy it there for $1 without the bidding. I can't believe businesses like this are legal. Do yourself a favor and hi just use Wish.
Hello Jamie, we are very sorry for your negative experience. Kindly note that sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj. If you need any other assistance, please contact our Customer support at: http://tinyurl.com/j8eo7hu
Living out in the country its 25 miles to the nearest real town. Tophatter has become my go to place for many items. It would take lots of driving time to even find some of the unique items. TH has an excellent return policy, and refunds are given for items not received within reasonable guidelines. For trinkets, costume jewelry, earrings of all types, crafts and much more there are endless choices. The available items are constantly added to so I check in at least monthly to see whats new. Fun place to shop.
Hi Cathryn, Thanks for responding to Tophatter's experience survey! We are pleased that you had great experience shopping with Tophatter. Thank you for taking the time to share your experience with us by writing your review. We truly are delighted to have you as a valued member of the community.
If you need further help, feel free to contact our Customer Support. We can be reached via email here: http://tinyurl.com/j8eo7hu.
Warm regards,
Graciela
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm very sorry that our services haven't met your expectations. With our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj. Thank you.