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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I have been buying from tophatter for a couple of months and I am enjoying the auctions, but I have one gripe I have now purchased 2 usb hard drive cases when the initial description called it a usb hard drive, now I have two cases on the way without any hard drives
Utter rubbish. These people lie. Waste of money. I will never buy again from this bunch. I bought a watch that is not worth even a £1. Lied saying it was worth £703. Joke of the century.
We are very sorry that our services did not meet your expectations. Tophatter has a A+ rating on BBB and millions of users use our marketplace, which is a proof of how professionally and ethically we work and the trust our users have in our platform. I completely understand your frustration and we again apologize for any inconvenience caused.
With our easy return policy, you can request to return the item within 30 days from delivery, for any reason. See full details here: http://tinyurl.com/h7xokwj
If you need any other assistance, please do not hesitate to contact our Customer support at: http://tinyurl.com/j8eo7hu
Warm regards,
Graciela
I bought 3 items from this website. First item arrived and was not as the description, I have been told I can return with a tracking number. No problem I thought, so I took it to the post office only to be told it was going to cost me 3 times the amount I had been given to cover the postage!
Second item arrived and was not what I paid for. I bought a pink canvas bag only to receive a red ice cube tray?
Again I was told I could return it with a tracking number, again it was going to cost me more to return it than the credit I was given, and it wasn't even my fault...
To be honest I wouldn't be using the credit anyway. I won't be buying from this lot ever again.
Tophatter do not seem to know or understand what good customer service is!
I'm still waiting for my third item, however I'm not expecting much, or for it to arrive!
STAY AWAY FROM THIS WEBSITE IT IS NOTHING OTHER THAN A SCAM!
We are very sorry that our services did not meet your expectations. Tophatter has a A+ rating on BBB and millions of users use our marketplace, which is a proof of how professionally and ethically we work and the trust our users have in our platform.
Kindly also note that when the buyer and seller are located in different countries, we are unable to provide free return shipping labels for these cross-border transactions. In some cases, buyers may receive a store credit to offset some of the cost of returning the item at their own expense.
We completely understand your frustration and we encourage you to contact our support to help you resolve the issue. Please see: http://tinyurl.com/j8eo7hu.
I have bought a few things but like anything else u bye make sure you read what your getting. I bought a Quad-Copter it was a Mini but that's alright on the box has Ages 14+ i did not read it. Bought a 8G Tablet some jewelry very satisfied with items taken a little time to come to Australia but I IAM ok with that.
Hello Nick, thanks for responding to Tophatter's experience survey! In an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide what is a fair or reasonable price based on the value he or she places on the item and that the item.
In regards to shipping, sellers are able to ship items from 1-10 days from payment. Tophatter allows an extended 40 day ship time for international shipments. See full details here: http://tinyurl.com/zfc5lpn.
If you need assistance with any orders, please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Thank you for taking the time to write your review! We greatly appreciate your support.
The best thing about top hatter is their site. The auctions are quick and easy to follow and check out. But that's where it ends. I'm still waiting for a smart watch and a Endoscope inspection camera. Some items are labeled as delivered and others in transit when they have already been delivered in my account. Also, Look at the suggested price. Then click on the item and look the price they'll sell you a second item for. What's with the gross exaggeration? So far, I've found this definitely isn't a site to buy quality name brand items from. But, if you're happy with cheap trinkets from China, go for it. You should receive your items about 90% of the time.
Hello John, thank you for taking time to write your review.
For your order # 39173258, it is showing that it has been delivered on November 7th at 11:30am. Kindly check your mailbox or parcel locker and let us know. On the other hand, can you provide us the tracking number for your SmartWatch? We will be happy to check this for you!
Also, the Manufacturer's Suggested Retail Price — also known as “struck out” price – is basically a recommended selling price that is set by the seller based on the value a seller believes their products worth is. In an auction format, we want buyers to have a fun experience that they are in control of. We urge buyers' to review the item description prior to bidding. This allows the buyer to decide if the price is fair or reasonable. Reviewing the item description is key in helping buyers' determine how high they are willing to bid with the option to stop bidding at any time if the MSPR or overall item description doesn't reflect what you feel is reasonable, fair or feel the item simply will not fit your needs. The beauty of the platform (or the beauty of bidding) is the decision is yours to make.
However, if you are not happy with the item you have received, you have the option to return any item for up for 30 days from delivery, per our Buyer Protection: http://tinyurl.com/jeura4f. That said, know we do have you, the buyer in mind. We are always striving to make your user experience as smooth and enjoyable as possible. To that end, we value suggestions from those people who use our product most, please know we hear your concerns about MSRP and again, we are always working to improve your experience.
Thank you and let us know if you have further concern.
After more than a month of being in transit, Tophatter's site showed my package was delivered on November 6th at 3:41 pm. Problem is, this never happened. People were home at this time and this package was never delivered. This is after numerous e-mails back and forth between myself and their customer service. Tophatter did nothing to try to hasten my delivery and didn't even answer any questions directly. The latest e-mail states there is nothing they can do... Really? They said it was stolen. Really? There were people home, as soon as the mail truck came up to our house, we collected the mail on that day and no special truck came out. Do not use this site. Do Not Use This Site. DO NOT USE THIS SITE. With four to five e-mails to them. They not once answered a question. They circle a subject with b. S. and filler but never answer a question.
Hi Phil, I'm terribly sorry to hear our services have not met expectations and understand how this can cause disappointment.
When a package shows delivered to your location but not received, we recommend calling the local post office to ask the supervisor to attempt to locate the package using the tracking number. If the post office is unable to assist, you may file a complaint with the USPS at the following link: http://tinyurl.com/pll5os5
Thank you and we hope this helps.
Its a great site for many deals and a chance to pick up something special. Always a pleasure to browse.
Hi Col, thanks for responding to Tophatter's experience survey! We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
I've purchased several items from this site, but never again. The shipping is so slow, it takes up to 4 days for the items to leave from where ever. The "RRP" shown at time of the auction is so so over inflated, it's a joke and the items are no better than "carnival toys". Save your money, buy off ebay.
Hi Steve,
I'm terribly sorry to hear our services have not met expectations and understand how this can cause disappointment.
Shipping times are location on all item descriptions and updated on your Order after the item is shipped. We have an extended ship time of 40 days for all international shipments, per our FAQ here: http://tinyurl.com/zfc5lpn.
Additionally, the Manufacturer's Suggested Retail Price — also known as “struck out” price – is basically a recommended selling price that is set by the seller based on the value a seller believes their products worth is. In an auction format, we want buyers to have a fun experience that they are in control of. We urge buyers' to review the item description prior to bidding. This allows the buyer to decide if the price is fair or reasonable. Reviewing the item description is key in helping buyers' determine how high they are willing to bid with the option to stop bidding at any time if the MSPR or overall item description doesn't reflect what you feel is reasonable, fair or feel the item simply will not fit your needs. The beauty of the platform (or the beauty of bidding) is the decision is yours to make.
However, if you are not happy with the item you have received, you have the option to return any item for up for 30 days from delivery, per our Buyer Protection: http://tinyurl.com/jeura4f. That said, know we do have you, the buyer in mind. We are always striving to make your user experience as smooth and enjoyable as possible. To that end, we value suggestions from those people who use our product most, please know we hear your concerns about MSRP and again, we are always working to improve your experience.
Thank you for your patience and understanding,
Felicia
I have been using this site for 5 weeks now, and have won the bidding close to 30 items. Todate, I have received 14 items. I got so excited everytime I received a parcel
So far, I'm very happy with all the items I received, ranging from jewelries, toys, electronics, clothing. With the money I spend on each item, I'm satisfied with what I got.
So far, everything is in good condition.
I'm sorry to hear a lot of customers were dissatisfied and gave very negative feedback.
Here's the tip - on any item that you wish to buy, set a maximum price you're willing to pay which includes particularly the shipping cost. If this item exceeded your allowable limit, then let it go and wait for this item to come out again. Also read the description, so as not to be disappointed when the merchandise arrives.
So much fun to watch the bidding. As I have already won a lot of items, then see how these items reached a very high price, the more I'm quite motivated to purchase more as I know I'm getting good value for money.
Also, I wonder how a lot of customers are having problems refunding their money back - as long as the item is not in transit, getting your money back even you have paid for it
Should not be a problem. But I learned something, that if you cancel 5 times, your account is automatically blocked and cannot bid for the next 7 days. However, this didnot stop me from bidding, as I have used the other website DOLLARSTART
Minerva,
We are so excited for you! It's great to hear you are enjoying shopping on Tophatter and are pleased with your purchases so far. Thank you for being a key member of the Tophatter community, we're happy to have you!
Warm regards,
Felicia
Idiots. Still waiting for what i ordeted 4 weeks ago. Bracelets, 2 watches. Fit bracelet Earings. Blouse ete. The last thing I got eas Wrong size
Hi Helen,
I understand how disappointing it can be to receive an incorrect item and apologize this happen. With our easy return policy, you can request to return the item within 30 days from delivery, for any reason. See full details here: http://tinyurl.com/h7xokwj
Additionally, please note items coming from different countries take a bit longer than domestic mail. Because of this, Tophatter allows an extended 40 day ship time for these transactions. See details here: http://tinyurl.com/zfc5lpn
If your item has not been delivered to your location within this time, contact our dedicated customer support team for a refund. Customer support can be reached via email here: http://tinyurl.com/j8eo7hu
Warm regards,
Felicia
I love shopping on tophatter it's very exciting to bid against other people and winning. Everyone should try it at least once.
Shekita,
Thank you for writing your review for Tophatter. We appreciate your continued support and are delighted to know you are enjoying shopping on Tophatter.
Warm regards,
Felicia
BEWARE STAY AWAY FROM TOPHATTER THEY ARE NOTHING BUT SCAM MERCHENTS WHO ARE ONLY OUT TO SCAM PEOPLE OUT OF THIER HARD EARNED MONEY AND IT COSTS YOU MORE MONEY THAN YOU PAID FOR THE CRAP JUNK THEY SEND YOU AND YOU END UP OUT OF POCKET DELETE YOUR ACCOUNT NOW
Hello Olive, we are very sorry that our services did not meet your expectations. Tophatter has a A+ rating on BBB and millions of users use our marketplace, which is a proof of how professionally and ethically we work and the trust our users have in our platform. I completely understand your frustration and we again apologize for any inconvenience caused.
Also, kindly note items coming from different countries take a bit longer than domestic mail. Because of this, Tophatter allows an extended 40 day ship time for these transactions. See details here: http://tinyurl.com/zfc5lpn
If your item has not been delivered to your location within this time, contact our dedicated customer support team for a refund. Customer support can be reached via email here: http://tinyurl.com/j8eo7hu
I'm so glad that I found this site. It's full of cheap great products. I would like to point out that you get what you pay for on this site!
Hello Cassy, thanks for responding to Tophatter's experience survey! We are delighted to have you as a valued member of the community. Thank you for writing your review. Happy Bidding!
I LOVE TOPHATTER IT IT IS FAIR, GREAT CUSTOMER SERVICE THEY KEEP ON TOP OF THINGS THEY ANSWER QUICKLY PROBLEM SOLVED
Hi Susan,
It's great to hear you have fully enjoyed shopping on Tophatter and our services have been satisfactory.
Thank you for taking the time to share your experience with us, we appreciate your support!
Warm regards,
Felicia
It's an ok site. But mainly a bunch of Chinese imports, and electronics that don't include cords or ink.
Hi Tom,
Thank you for writing your review for Tophatter.
Please note in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide what is a fair or reasonable price based on the value he or she places on the item and that the item is what's intended.
With this said, items that do not include a cord or ink for printers is typically mentioned in the item description. However, if you are not pleased with your purchase for any reason, a return request can be open within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
Thank you for your continued support and choosing Tophatter!
Happy bidding,
Felicia
Hi! I have to say I love your website! No. 1, I love it because I think it's the challenge of the bidding, and there's always new product to choose from. I have had a few not so good experiences but 99% of my experiences with TopHatter have been very good. I like how if you have a problem that someone gets back to you very quickly and if you need a refund it's in your account almost immediately they never give you a hassle so, so far I've had a very good experience with you guys! I even got my aunt hooked on Tophatter also. Thank you so much! And yes one last thing it is a very addicting website when I'm in the mood to shop and I don't feel like going out tophatter is just perfect for me thank you!
Hi Debbie,
I'm very glad to hear that you enjoy Tophatter's bidding feature and find our customer support to be timely and professional. We strive to provide an excelent experience for everyone and thankful this is the case for you.
We appreciate your continued support, Debbie, and are delighted to have you as a valued member of the Tophatter community.
Warm regards,
Felicia
Top Hatter is a great business with good products extremely Fair bidding and delivery that is as promised. It's nice to find a quality company that actually cares about his customers. Be assured I am one to stay.
Hi John,
We are delighted to hear you are satisfied with Topatter's services and are having a great experience overall. Thank you for taking the time to write your review!
Happy bidding,
Felicia
I have fun bidding on items and love when I win them. I have gotten very nice things on here. On the rare occasion that things have gotten lost in transit Ive gotten a full refund. Love that I dont lose my money. They take very good care of the people who bid on their site
Now although I love the site and prices.
I have to say.
The giveaway thing is a joke!
I loyally wait for the app to tell me it's time.
Lately when I get there it says.
"there's no more left"
So that part of the site is a total failure.
Hi Sarah, thanks for responding to Tophatter's experience survey! We are glad you like our site and prices. We apologize that you are unhappy with the giveaways. We will surely send your feedback to our Product Team for improvement.
Tophatter is fun & great prices you control. All products have been as advertised and quick delivery.
Hi Charles! Thank you for taking the time to share your experience with us by writing your review. We truly are delighted to have you as a valued member of the community.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
First of all, we would like to thank you for responding to Tophatter's experience survey!
This would be considered a item that is not as described. You can request to return a item within 30 days from delivery for any reason. If it is still within 30 days of receiving the item please request to return the incorrect item for a refund. See details here: http://tinyurl.com/h7xokwj
If you need any other assistance, please do not hesitate to contact our Customer support at: http://tinyurl.com/j8eo7hu
Again, we apologize for any inconvenience.
Warm regards,
Graciela