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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Its so much fun and all I have got is awesome and in the mail fast love this sight will be getting more from you all thank you
When I first came to the platform I was so exicited about the prices and products. So I bought about 30 products. Spent nearly $500.
Couple of weeks later I started receiving broken goods. Every product I purchased doesnt even come close to the image they have on the product on the App.
Drone I purchased for 70 dollars. Buy the same thing for 12 in Kmart. Image and description said its big. But its so small.
Leggings were cheap and small.
Kids toys are $#*!.
Everything is not what they advertise on the platform. The same products they have in Tophatter, you have it on Alibaba for 10 times cheaper. Same exact product with the same images.
So stay away from it. Dont waste time.
Hi Shohan, thank you for your feedback and we apologize we did not meet your expectations.
Please be advised that in Tophatter, sale of counterfeit items is prohibited. We also encourage the buyers to review the items' descriptions first before placing their bid. Please refer to: http://tinyurl.com/z3x2onh for more information.
If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. Please see full details on our return policy here: http://tinyurl.com/h7xokwj.
I ordered an interactive fingerling from seller US dream and it was literally a piece of cheap plastic junk it did not have a place for batteries because it did not take a battery because it was a hoax they literally took pictures of the fingerling interactive monkeys And put McDonalds toys in the boxes I am more than upset and after they sent me a fake toy that done nothing it was supposed to do they want me to pay for the return all the way to China Im very disappointed with Tophatter for letting these people scam hard-working honest people Ive seen these toys and auction go up to 20$ to 30$ And its sad that they are allowing this to happen not only that instead of giving free shipping back for returns they expect you to pay to send their hunk of junk back to them so its not even worth it youre just stuck with paying $20-$30 for a fake fingerling I am more than upset
Hi Allaura, I'm very sorry that our services haven't met your expectations. Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
Please also be advised that in Tophatter, sale of counterfeit items is prohibited. We also encourage the buyers to review the items' descriptions first before placing their bid. Please refer to: http://tinyurl.com/z3x2onh for more information.
If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. Please see full details on our return policy here: http://tinyurl.com/h7xokwj.
If you need further help, feel free to contact our Customer Support. We can be reached via email here: http://tinyurl.com/j8eo7hu.
To much problem s returning items they act like can't find it but they took your money out your account they didn't forget that. After you buy the item you find out it's not real Gold it's filled or plated. False advertising some time's
Hello Alquinnlet,
I'm very sorry that our services haven't met your expectations. Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
If you need assistance with any orders, please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
I am happy to have found this site great prices. And great products. Quick shipping i am very happy with the products i have received. Will tell all my friends and family.
Everything I have received from Tophatter is either carnival quality merchandise, dollar store shelf items, claw machine arcade game toys, poorly made or broken products, fakes, scams or just plain crap. I regret every purchase I have made. They say you can return merchandise, but it all comes from over seas so it costs more to ship the junk back than you paid for it.
Hi Pamela,
We are very sorry that our services did not meet your expectations. Tophatter has a A+ rating on BBB and millions of users use our marketplace, which is a proof of how professionally and ethically we work and the trust our users have in our platform.
In addition, please note that sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
I completely understand your frustration and we again apologize for any inconvenience caused.
It has been a great experience. Once i got started it was hard to stop. I'm happy to say i have completed all my Christmas shopping thru Tophatter. I love the hand and shoulder bags.
Hi Margie, thank you for your awesome feedback and we are glad you love your purchases! We are delighted to have you as a valued member of the community. Happy bidding!
Find great prices and quality gifts. Most sellers are quick with delivery. Some a little slower. But over all, best bid site by far.
Hi Karin! Thanks for responding to Tophatter's experience survey! We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Had only a few negative experiances with this website, and those were, for the most part rectified quite quickly
Hi Marsha, Thanks for responding to Tophatter's experience survey! Thank you for taking the time to share your experience with us by writing your review. We truly are delighted to have you as a valued member of the community.
Its an awesome experience I will never
Stop shopping at Top Hatter you have
A great Time. And excitement
I only received one item, but it works as advertised. Can't wait to see how the rest of my items hold up
Hi John, Thanks for responding to Tophatter's experience survey! Glad to know you liked the item! Thank you for taking the time to share your experience with us by writing your review. We truly are delighted to have you as a valued member of the community.
I am new to this bidding. It is a lot of fun and very competitive. The items that I have received so far are very nice, well made and stylish.
Thanks for responding to Tophatter's experience survey, Christy! Yes, bidding is fun! We are glad you like the items! Thank you for taking the time to write your review! We greatly appreciate your support.
Its fun to bid at reasonable prices for a great range of goods. I have a hard time resisting my phone to keep checking on any new goods coming up for sale.
Hello Kim, Thanks for responding to Tophatter's experience survey! We are delighted to have you as a valued member of the community. Thank you for writing your review.
Ive ordered a lot from here and very pleased with 90%. Some things are not up to scratch but overall Im very pleased with what I order
Love Tophatter, great choice of products, and have bought quite a few items and have never been disappointed
Hi Sharyn! Thanks for responding to Tophatter's experience survey! We're glad you love Tophatter! We are delighted to have you as a valued member of the community. Thank you for writing your review.
Bought a child iPad abc learning Tophatter valued $508. I google them and the price range was from $7-$12
How can this be legal?
Dont buy anything its a fake set up
Hi Carolynn,
We are very sorry that our services did not meet your expectations. Tophatter has a A+ rating on BBB and millions of users use our marketplace, which is a proof of how professionally and ethically we work and the trust our users have in our platform. I completely understand your frustration and we again apologize for any inconvenience caused.
With regard to the struck-out price shown, it is based on the retail price and the average selling price on this platform. For this reason, you may see struck out amounts that vary from prices shown elsewhere on other platforms, and we encourage you to shop around if you are looking specifically for the MSRP of a particular item. With that being said, you can often find great deals here on our platform, if you have a maximum bid in mind and stop bidding at that price.
Warm regards,
Felicia
What a hassle free way to shop for the grandkids for Christmas. I am telling all my friends about tophatter.
Hi there Denise,
Thanks for responding to Tophatter's experience survey!
Thank you for shopping with us and for taking the time to share your experience with us by writing your review. We truly are delighted to have you as a valued member of the community.
Tophatter has a great selection of goodies for everyone. The service is also very good with good information on tracking your goodies
Hi Valda, Thanks for responding to Tophatter's experience survey! Thank you for taking the time to share your experience with us by writing your review. We truly are delighted to have you as a valued member of the community.
I buy from Tophatter all the time. I love the jewelry I can get and I don't pay a fortune for it. If I have a problem Tophatter does its best to fix it or return the full amount of my purchase. I highly recommend it. Great variety of items too.
Hello Cathy,
Thanks for responding to Tophatter's experience survey!
So happy to hear you love the items. Thank you for doing business with us. Happy bidding!
This web site and app is awesome. So many things are there and u can bid. Its so good when u won something that u want it. So, i love ur everything. 10 point from me tu u guys. And service people are amazing too. They give u a quick answers, helping with everything. So i just want to say, u are the best guys. Every person, every coworker...
Hi Shota, Thanks for responding to Tophatter's experience survey! We are happy you find everything okay. We have a dedicated team in Tophatter who always provide excellent support. Thank you for choosing Tophatter.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Wayne! Thank for responding to Tophatter's experience survey! We greatly appreciate your support. We truly are delighted to have you as a valued member of the community.