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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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You can shop and find just about anything you could ever need or want, right here on the TopHatter site! I just wish I could have found you sooner!
I love shopping at Tophatter. It is a great way to buy presents for the family at holidays. And the quality is excellent. And if there is a problem they are quick to fix it. Love this site.
Hi Carol,
Thanks for responding to Tophatter's experience survey! We are glad we helped you with your holiday shopping! Be sure to let us know if there’s anything we can do to make your shopping experience even better.
My experience on Tophatter was great fun both in the buying and when my purchase arrived. Always pleasantly surprised both by the great prices and the quality of the items.
Thank you for writing your review, Wendy.
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Felicia
L have purchased pieces as gifts mostly. So far they look like quality gifts l won't have a problem giving.
Hi Virginia,
So glad to hear you have won fabulous items you enjoy! We are delighted to have you as a member of the Tophatter community!
Thank you for your continued support!
Warm regards,
Felicia
So far I'm happy with everything I've ordered. I will continue to order from Tophatter as I feel the need.
Thanks for responding to Tophatter's experience survey!, Robin! Glad to know everything is going smoothly. Thanks for giving us a great review.
J'ai commandé 3 articles... Je viens de recevoir le premier et suis
Pleinement satisfait... je pense qu'il y a des affaires à réaliser...
A bientôt. D. GONZALES
Hello Dominique, thanks for responding to Tophatter's experience survey! We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Have had a positive experience with the items I have received, good quality and fast delivery. I have recommended this site to all my friends and family.
Thanks for responding to Tophatter's experience survey! We are excited to know your Tophatter experience has been great! Thank you for sharing Tophatter to your friends and family.
On the first day of downloading the app I won 2 pieces of jewelry. I was notified at every step of the way and on receiving them both on the same day was extremely impressed with the quality of both items. Since then I have won 5 more items and have even started budgeting a certain amount out of every pay to bid on items. I LOVE the app.
Thanks for responding to Tophatter's experience survey! What a wonderful experience, thank you for sharing it, Michelle! We are delighted to have you as a valued member of the community. Thank you for writing your review.
Love this site every one should at least check it out its pretty cool and easy to use I even had my mom add it
Thanks for responding to Tophatter's experience survey! We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support! Please continue to visit Tophatter for more exciting items!
Some of the merchandise I order haven't received yet. And still waiting. Hope I get them soon. Please let me know about the merchandise. Are
Thanks for responding to Tophatter's experience survey! On Tophatter there is an extended ship time of 40 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu. See full details here: http://tinyurl.com/zfc5lpn. Thank you.
So far I can only give positive results for my experience with Tophatter all products have been received and no problem with cancellation or refund if I have made a mistake
Thanks for responding to Tophatter's experience survey! Thanks for giving us a great review. We appreciate your wonderful comment!
Ever since learning about Tophatter, I dont order from the other sites. Merchandise and the jewelry are awesome. Love this site.
Thanks for responding to Tophatter's experience survey! We are pleased that you find great items in Tophatter. Happy shopping and thank you kindly for the feedback!
Most of the sellers are from China and fairly respectful, yet I have experienced a few ripoff sellers.
Tophatter is the best you can bid on things without having to pay to bid. I find every order I get is fantastic, looks like what you are biding on. I would fully recommend to check this site out, you will find yourself addicted once you win your first purchase.
Thanks for responding to Tophatter's experience survey! The team here in Tophatter is thrilled to hear such good feedback. We are delighted to have you as a valued member of the community.
Was told it was free shipping for both my orders. Ended up paying 7 dollars for each item to be shipped... i contacted customer service. Showed them the original price quoted via text and the actual price being charged... they still said it was free shipping. Both times by two different reps. Which it most certainly was not... then my orders came to a certain price and more money then that was taken from my acct... im pretty upset as i cannot delete my acct and they have my visa number... sooooii not happy with this site...
We completely understand your frustration and we encourage you to contact our support to help you resolve the issue. Please see: http://tinyurl.com/j8eo7hu. Kindly provide our staff your order number so we can provide you with details.
Have ordered lots of items and have yet to be disappointed. So far A+A+A+A+A+. My wife and I have ordered a variety of goods and have been very happy.
Hi John! Thanks for responding to Tophatter's experience survey! We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support! Please keep on checking Tophatter for more great deals.
Service is grade fast response only to much on the experience to describe 100 characters is to much to enter
Thanks for responding to Tophatter's experience survey, Claus! Thank you for taking the time to share your experience with us by writing your review. We truly are delighted to have you as a valued member of the community.
Yes I have a question. I ordered merchandise on oct 12 and some of the items were suppose to ship next day. I have not rec and guess what my card has been charged. You cant call them, custom service never answer. I do believe this to be a scam.
I have 4 or 5 items ordered and did not receive. Customer service sucks, Dont charge any thing else on my card.
Hello Bobbie, your order history showed that your items have been delivered. You may contact our dedicated customer support team for any assistance. We can be reached via email here; http://tinyurl.com/h7xokwj.Thank you!
I've been happy with everything I've bid on and won! Thanks TOPHATTER for your service! I've told several friends and family and so far they've already won bids on items haven't relieved them yet but will soon!
Thanks for responding to Tophatter's experience survey! Glad to hear your experience! Thank you for choosing Tophatter, Lori. Happy Bidding!
Tophatter gives the thrill of the auction but with ridiculously low prices. I have never paid so little for high quality items, delivered quickly.
Hi there Pauline! Thanks for responding to Tophatter's experience survey! We constantly add more great deals so don’t forget to check Tophatter!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Qwilda,
Thanks for responding to Tophatter's experience survey! We are grateful and really appreciate your feedback. We are delighted to have you as a valued member of the community.