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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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WATCH WHAT YOU BUY. ITEMS ARE BROKE POOR, QUALITY CHEAPLY MADE. THEY SAY YOU CAN RETURN BUT YOU WILL HAVE TO SHIP YOUR ITEMS BACK TO CHINA AT YOUR EXPENSE. Very expensive. WATCH THE GOOD REVIEWS ON HERE THE ARE FAKE!
Received another backup camera I bought the same day. Another one that does not include the 5" monitor as it implies on the site.
They were very good about issuing a refund though for the last one.
Hi Daniel.
I'm terribly sorry that the item was missing items and basically not as described. I understand how this can cause a less than positive experience so I've gone ahead and opened a return request on your behalf.
A immediate refund has been issued back to your payment source used at the time of payment and the return of the item is not needed. You may keep the item.
You will see your funds returned to your account within 3-5 business days. If you have questions in regards to the refund, please reach out to our credit card company for confirmation.
Thank you, I hope you'll choose to continue shopping on Tophatter in the future.
Warm regards,
Felicia
****UPDATE**** TOPHATTER has buried all the negative reviews. Please pay attention to the posting dates. As of 10-19-2017 they now have 3 pages of 5 star reviews? IMPOSSIBLE! Look at 10-16-2017 and on. This is more proof Tophatter is a scam. I'm sure they have loyalists writing glowing reviews while the real people are getting ripped off.
Sure, the first couple pieces of junk you buy you will be able to return. UNTIL you reach the dreaded, AND I QUOTE FROM TOPHATTER "CUSTOMER SERVICE":
In some instances, Tophatter assists with the return cost and in others the return cost is at the buyers expense.
The cost of returning the item with tracking is at the buyers expense for this transaction.(Please note that our system does this automatically by actually reviewing the entire account history. It looks at the total number of canceled orders, refunded and returned orders and compares it to the total number of completed orders. If the ratio is too high, the buyer return the item at his expense.)
So in other words, the more you buy, the more you're rolling the dice because you will reach an end to your "allowed" returns. We got carried away because we thought it was fun and we could buy nice stocking stuffers and Christmas presents for friends and family. I would not give this crap to local salvation army. The majority is absolute garbage.
Case in point, please refer to https://tophatter.com/lots/*******. This looks like a nice watch. I bought 2 thinking i could keep 1 and give the other to a friend. Well, the date is painted on,(YES, actually painted on) the chrono dials are also painted on, the turn dial is fixed and also painted. This is just 1 instance of many so far we have encountered with tophatter. We ordered a bunch of crap before anything arrived so we had no idea how bad it truly was. PLEASE HEED THIS WARNING, SAVE YOUR MONEY, DON'T BUY FROM TOPHATTER
Felicia C. Of tophatter. Please don't bother with your reply drivel, it unbecoming of you.
Positive reviews are just as real as any negative received. These are users who have excellent experiences with their purchases and using the site in a whole.
I'm terribly sorry that Tophatter doesn't meet your expectations and your experience hasn't been satisfactory. Being there are millions of users who use Tophatter, this is not the case for them all.
Furthermore, Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. On our platform, refund without return or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns.
For internationally located buyers, we provide a refund without return or some store credit to offset some of the cost of returning the item at their own expense until the buyer hits the threshold. The acceptable return threshold is continuously calculated as a percentage of the buyer's total purchases. Once this threshold has been met, the cost of returning the item to the seller with tracking will be at the buyer's expense.
When this happens, it is explained in the email buyers receive when they request a return, that they are responsible for the return shipping cost, and the buyer is provided with the seller's return address to facilitate the successful return of the order.
Unfortunately, you've requested returns in excess of the threshold, and we are unable to provide more free returns at this time.
Best,
I have won some nice jewelry and other things, for very little money. Always click on the picture and read the description of the item carefully.
Many good deals and fun to bid!
Lilian,
Thank you for taking the time to write your review. We are delighted to know you are enjoying shopping on Tophatter.
We're happy to have you as a valued member of the Tophatter community.
Warm regards,
Felicia
I purchased an item which was inclusive of postage. The site does not explicitly state if you are liable for import tax (I was), but further, you will note that it is impossible to determine where an item is being sold from and therefore whether you are liable to import tax. You basically don't know what you will be paying - not good enough. The subsequent offer of a credit to the store to purchase more items without clear advise on whether tax is applicable or not is at best embarrassing. The core of the issue has in no way been addressed and this futile attempt to encourage me to purchase more is irrelevant. I hope that potential buyers take the time to read these reviews and opt to an alternative source rather than being burned financially in the way that I have.
Hi Carol.
I understand the disappointment this incident can cause and apologize for any confusion. Information on import tax is located in our FAQ titled 'Do I need to pay customs, taxes or VAT?': http://tinyurl.com/ltywgsg
Carol, as a courtesy, I have applied a $10 store credit to your account (For any purchase above £7). Your credit will automatically apply to your first purchase above $10 (£7) ($11 or more) and will expire on 6 Nov. 2017 if unused.
If we can help with anything further, please don't hesitate to contact customer support here; http://tinyurl.com/j8eo7hu.
Warm regards,
Jim F.
1 review
Ethics
10/14/17
This has to be one of the most unethical companies I have ever worked with they do not care that their sellers are misleading customers to try to fatten their pockets... sure the few of us that get upset have to go through all the BS to try and return items with some sort of guarantee! Not like we have a warehouse and the staff to do it for us... when issues are brought to tophatter they are either ignored blown off by the very limited customer service you get, before they cease any contact! It's always the customer's fault, they bear no responsibility I think I remember eBay losing that they bear no responsibility part, there are enough people here to bring a class action suit on its offices in the United States namely San Francisco California
Tophatters response. Lol
""Jim
Thank you for sharing your thoughts and I'm truly sorry that our services didn't meet your expectations. If there is anything we can help with, don't hesitate to reach out to customer support.
Warm regards,
Felicia. ""
They still have no clues, they offer no help no useful suggestions, no way to resolve this matter and no way to reach "customer service"
Why did they even bother responding if they offer no solutions. And still have my money and can't or won't guarantee it's retuned if the item is sent back to the sellers that mislead you to begin with!
Jim
Jim,
Thank you for sharing your thoughts and I'm truly sorry that our services didn't meet your expectations. If there is anything we can help with, don't hesitate to reach out to customer support.
Warm regards,
Felicia
Beware, beware, they take your money and never ship your product. You cannot get a hold of anyone to refund your money or sent procuct.
Sharon,
According to the tracking number your item was shipped on September 19,2017. Please note items coming from different countries take a bit longer than domestic mail and won't show updates for part of their journey.
If your item is not delivered to your location within 40 days from shipment date, contact our customer support team and a refund can be issued. Customer support can be reached via email here: http://tinyurl.com/j8eo7hu.
Thank you,
Felicia
Ive orden 7 products now from 7 different sellers. All products where cheap dollar store crap. The jewlery was not platted 18k it was painted aluminium garbage that faded around the neck after 3 hours. One product should up plastic instead of stainless steal. Most auction products can be found in retail stores at less that 5$ not the scam price they display under the auction price. Kylie products are fake and can cause serious harm to ur face n lips do to the FAKE manifactures putting glue n toxic oils into the lipsticks. Dont be stupid if its seems to good to be true its because it! Dont spend mor than 5 dollars n antthing cause that all there worth.
Andria,
We are very sorry that our services did not meet your expectations. While we strive to provide the best possible experience for customers, we understand that not everything can be perfect. So, we want to thank you for your feedback!
Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
Warm regards,
Felicia
The very first time I browsed Tophatter, I ordered a wireless Canon Pixma printer for $14. Shipping was free on this item. I did have to buy ink (not a surprise). It works great but a little noisy and I can adjust it on line using the CD that came with it. The only drawback was that the price for this item elsewhere on the web was not much more than what I paid. You need to read carefully what you are buying.
Hi, Sharon!
Thank you for taking the time to share your experience with us.
I'm sorry that you weren't able to get a great deal on the printer. Because buyers bid on items, the selling price reflects the demand at that moment. I hope you'll continue to check out the items on Tophatter and find that deal you're looking for!
Warm regards,
Felicia
I have given this product a one (1) because product needs batteries to work and the batteries do not fit securely within the product area where the batteries are supposed to be placed. Hence, you can't even turn the product on. Would like a refund but invoice doesn't tell you how to go about requesting a refund. These cost $27, can anyone help me?
Hi, Rose.
I'm terribly sorry that the items will not function properly. I have gone ahead and opened a return request for Order #38042130. For this transaction, return shipping is at the seller's expense. You will receive a separate email that will include your return shipping label, seller's address and instructions on returning the items.
You can view your return request under your order in your account. If you have additional questions or concerns regarding your return, please contact our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Warm regards,
Felicia
Won a throw and received a shoddily made face cloth. No more needs to be said. Stay away from this ridiculous site - just stay away.
Angela,
I understand the disappointment this incident can cause. Tophatter's return policy allows for the return of an item for any reason within 30 days from delivery, as explained here: http://tinyurl.com/h7xokwj.
I have gone ahead and opened a return request on your behalf. To offset the cost of return shipping a store credit has been applied to your account. (Credit for any purchase above $19 AUD. You got this credit to reimburse shipping cost for return order #38094375.)
You will receive a separate email which includes the sellers return address and instructions on sending the item. Please be sure to add your return tracking to your return request located in your account under your Orders/Products.
If you need assistance with this return or have any questions, reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Thank you for your understanding,
Felicia
Worst customer service I have ever experienced. I never received my items and I am out over $56 for they basically say "we sent it"
Also never rec'd #******* and *******
Vincent,
I'm very sorry to hear you haven't received several of your items. I have reviewed the details of your account and provided order numbers with the following results:
Order #: 36436022 -- Per USPS, this item was delivered to your location on September 19,2017.
Order #: 36434987 -- Per USPS, this item was delivered to your location on September 26,2017.
Order #: 37640781 -- Per USPS, this item is still on its way to your location, with updated tracking as of October 1,2017.
Order #: 36436993 -- Per USPS, this item is still on its way to your location.
When a package shows delivered to your location but not received, we recommend calling the local post office to ask the supervisor to attempt to locate the package using the tracking number. If the post office is unable to assist, you may file a complaint with the USPS at the following link: http://tinyurl.com/pll5os5
Items shipping from different countries take a bit longer than domestic mail to arrive and you may not see tracking updates for part of the journey. Please allow extra time for these to be delivered. Tophatter allows 60 days from shipment date. If your items have not delivered to your location after 60 days, let us know and a refund can be processed.
Thank you for your patience and understanding.
Felicia
It was great when I saw the ring. I looked at it for quite a while and then I put it on. Happy I got it.
Hi, Pat.
We are delighted to hear you were satisfied with your purchase. Thank you for sharing your experience with us, we truly appreciate your continued support.
Thanks again, have a pleasant day.
Felicia
I have a fun time bidding some of the items are great on price and the selection is growing on the site
Veronica,
Thank you for writing your review, Veronica! We are pleased to have you as a valued member of the Tophatter community.
Have a pleasant day,
Felicia
Items are nice and prices are very reasonable only you get what you pay for. I received one of the remote controled drones and it didn't fly very well, but it was fun to watch!
I love the Customer Support. And the merchandise is awesome. I've become addicted. Their choices are great. And I've gotten good items at great prices. I also like the reminders about items I marked.
I have never had a bad experience with Tophatter. They are simple, straight forward and fun! My problem lies with that it is so addicting! I just love getting on the site and seeing all the different things up for auction. The thrill of winning and the joy of that package when it shows up! I have never been disappointed in what I have won. In fact I always get a lot of compliments on the things I have won.
Simple... just look, see, wonder and then bid until you win, or just decide you don't want the item. It is a time passer and unique gift shop with unbelievable prices.
The products are cheap! Broken, ugly on somethings, I've been trying to return things for months. I've sent so many emails to you the company. Do you respond? Absolutely NOT! YOU GET THE SAME DARN EMAIL. No phone numbers. Bad customer service! I will never buy from your company's again! Rip offs!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for responding to Tophatter's experience survey, Cathy! Glad to hear you love Tophatter! Please keep on checking Tophatter for more great deals.