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Received my first item from them, and it's not as described. STAY AWAY FROM THIS SITE! I ordered a handhold gaming system that was supposed to have several hundred games. Instead I got one that has a few dozen games. STAY AWAY FROM THIS SITE!
In 2 days I won bids on 3 different items, all with deceptive or blatantly false listings. I reported (there is no option for wrong info on the why you need to cancel btw) and cancelled all 3, but apparently this kicks in the 7 day auto-ban feature. I contacted them and explained what was going on, and asked that they please remove the ban. They told me I was free to use the buy-it-now feature, but they would not remove the ban.
Hi John, I'm very sorry that our services haven't met your expectations. Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
Also, we do temporary blocking as a result of too many cancelled orders within a short period of time. Please see full details: http://tinyurl.com/z54uval
Please contact our Customer support at: http://tinyurl.com/j8eo7hu regarding your account. Thank you.
Warm regards,
Graciela
The site is a bit hard to navigate, but they have good deals. Just wish ones that weren't actually available would be gone or shown as such. At least they gave me free shipping.
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Tophatter was the biggest rip off company selling fake items falsely advertising them as real....
We truly apologize for what happened, John. This would be considered an item that is not as described. You can request to return an item within 30 days from delivery for any reason. If it is still within 30 days of receiving the item please request to return the incorrect item for a refund. See details here: http://tinyurl.com/h7xokwj