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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I purchased 6 items, all rubbish, the best part is this, I saw a couple of watches and they indicate the price of the items are around 100 times more than something you can purchase direct from CHINA, however, I received 2 watches which I paid 27.00 for, now if they worked that would be fine, But they are totally fake, you can't even use the buttons in fact are just pretend watches. It is a total scam, I am yet to receive the 5th Item. DON'T BELEIVE THE PRICE THEY SAY ITS WORTH, I have purchased pl
Enty of stuff on EBAY that is from China, and yes you take a risk on the quality, sometimes it is well worth it, sometimes well its just bad luck. BUT receiving a product that is advertised as over 1k that is not worth a jelly bean. DON'T GET SUCKED IN TO THIS SITE.
I "bought" an item before Christmas, received an email by Tophatter that I would receive it before the 25th Dec. Then I received an email from the shipper on the 24th December to say that it was picked up in China. I am still waiting and it is the 25th of January. Just tell the truth and do not generate a computer email that is incorrect. Will probably cancel it due to delay but it will cost me more to ship package back. Advice do not over bid
Hi Patrick,
We're sorry for any inconvenience. Our system shows that this order was delivered on Jan 06,2018.
Kindly check your inbox/ message for more details.
Thank you,
Graciela
I wish I had looked for complaints before ordering about 15 items, It is junk & doesn, t work or has missing parts, They gave me credit on two cheap items then insisted I pay shipping to return inferrior items before credit would be issued. Their reason for this was because I was returning too many its but refused to admit their products didn't work They make their money because most people refuse to add insult to injury by having to pay to return something that cannot be resold since it doesn't work, unless they send out the broken items over & over again,
Thank you for the feedback and we apologize for the inconvenience.
Please contact directly our Customer Support Team so we can document this properly. We can be reached via email here: http://tinyurl.com/j8eo7hu.
Thank you for the patience,
Graciela
I have so far bid for and received around 20 items and I am delighted with every single one. You get what you pay for so be realistic in your expectations. I have mainly gone for jewellery as this is expensive in the UK even as costume jewellery so delighted with the items that I have received. Do I expect to receive a $1000 ring for £2 - no, so if the prices are inflated - then reality check should kick in. Everything that I have received is top notch and I am very happy with everything without exception. So much so, I have bid again tonight. And I also have managed to get 4 tablets for my staff members for a grand total of £200 that would otherwise have been at least £800 - sufficient for the needs of the business and less cost for me
Hi Joanne,
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Warm regards,
Graciela
TopHatter meets the middle road market extremily well and the pricing is excellent. Just need a faster delivery service and would get five star rating.
Hi Graeme,
Thanks for responding to Tophatter's experience survey!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Thank you for your suggestion regarding shipping time. We will pass it on to our development team.
Happy bidding!
Graciela
They only put on items they can make the most money from. I have put items on the same items the Chinese sell. They sell there first even when I add free shipping. Then I am working for them has I sell for less then I paid for the item. The Chinese charge more for shipping and still get on line more. Just not right.
Hi Gayle,
Thank you for the feedback and we apologize we did not meet your expectations.
Please be advised that we have good number of USA sellers in the platform. If you would like to know more information, please do not hesitate to contact our Customer Support Team via this link http://tinyurl.com/j8eo7hu for details.
Regards,
Graciela
I bought Xcsource X96 set top box which when plug in overheated and a strong smell of burning when I got in touch with them was informed I have to send the item back to get a refund why would a company want this dangerous item back I have taken this to trading standards in the uk and this is going to be checked but I believe if it's plugged in for more than 30 mins it will start a fire so don't use this company
Hi Paul, we understand your frustrations and we apologize for what happened.
Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct and must emphasize product safety moving forward.
On the other hand, our system shows that your order 47170477 has been refunded on January 4,2018. If you need assistance with any orders, please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Warm regards,
Graciela
J'ai acheté beaucoup d'articles et à 90% des cas, je suis satisfait. Les articles qui ne me plaisaient ou ne me convenaient pas m'ont été remboursés.
Je n'ai aucun problème avec ce site
Thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
99% of the products i purchased thru Tophatter that are from china have been poor quality you recieve the item and the packaging is broken and the object doesn't work.
Also i know that the prices seem low when you bid however somtimes they are not there is always a valued price crossed out underneath the going price now that is lying when they say something is worth $148 but is going for $27 if you purchase now but if you want to bid for it the bidding starts at $2 if you bid $10 and win and the shipping cost you $12 so then you are paying $22 then they send it to you and if you have purchased something else from them they send them both in the same post so they save themselves money but still charge you. I find that an unethical business practice. I purchased quite a lot of items as christmas presents as i am disabled and can not go out to shop. Half of the items did not arrive on time for christmas and the half that did arrive some were okay but the others were either broken or were of very poor quality i am very disappointed. I don't blame tophatters i blame the companies that have the products stop selling rubbish, you may sell a lot of the items at first but when people find out it is rubbish the sales will stop just sell better products and the success will last longer. I have over a dozen order problems cannot post them all i have given up as it cost more to send the items back so its putting good money after bad.
Hi Sharryn, thank you for the feedback and we are sorry we did not meet your expectations. Please contact directly our Customer Support Team so we can investigate. We can be reached via email here: http://tinyurl.com/j8eo7hu. Thank you.
Warm regards,
Graciela
If you don't mind purchasing poor quality products, waiting too long for them to arrive, crushed packaging, Instructions in such small print you need a magnifying glass to read them if you only had an interpreter because they are written in broken English and wasting your money then this is definitely the site for you. Remember the lowest price often isn't worth the trouble & that describes Top Hatter to a tee. Do yourself a huge favor and move on...
Hi Bob,
I'm sorry that the items offered on Tophatter didn't meet expectations. I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
We will also take note of your feedback regarding the items and pass them on to the product and development team for investigation.
Thank you,
Graciela
Fun shopping experience! Very addictive! So far everything has shipped in a timely manner. And items seem to be worth it so far!
Hi Jessica,
Thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Have fun bidding,
Graciela
Most of my orders have been great- like the cake decoration set-jewerly and the robot. Yet I feel like you are deceiving the public when you show two very similiar items yet they are very different-like the first aid kits -one shows a red box and the other shows a box full of surpplies
Hello Florence, thanks for responding to Tophatter's experience survey! We are excited to know your Tophatter experience has been great! Please contact directly our Customer Support Team so we can document this properly. We can be reached via email here: http://tinyurl.com/j8eo7hu. We greatly appreciate your continued support!
It was very nice and waiting for a ring for my wife. The necklace is great had fun bidding on this site very easy to buy stuff.
Hi Mark, thanks for responding to Tophatter's experience survey! It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
You really need to be careful and read carefully as you may not be buying what you think you are plus picture exaggerates actual size of item. Check item on other sites for actual cost. Tophatter.com is very deceiving
Hi Julie, thanks for the feedback and we're sorry we did not meet your expectations. Please remember that Tophatter has our easy return policy where you can request to return the item within 30 days from delivery, for any reason. See full details here: http://tinyurl.com/h7xokwj
Thank you,
Graciela
Tophsatter is a great site and lots of fun. Its really addictive. I would highly recomend it to anyone who loves a bargin
Hi there Lea, thanks for responding to Tophatter's experience survey! We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Thank you,
Graciela
I saw a first aid kit and bid successful but I failed to check and go to site to see what I was actually purchasing as I actually was not buying the completely stocked first aid kit just the bag that everything goes in. The display is misleading as is the display of the computer displayed with a marker pen and bidders think they are buying the computer and I have seen bids often going as high as $90 just for the pen. SO as they say BUYER BE WARE
Hi there Alan, thanks for responding to Tophatter's experience survey!
I'm very sorry that our services haven't met your expectations. Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
Thank you,
Graciela
I need to return a watch it doesn't'work. It freezes up and I can't do anything with it. I need to return it or let me know what I'm supposed to do about it. I wish to keep on shopping with tophatter.
Hi there Gilbert, thanks for responding to Tophatter's experience survey!
Thank you for the feedback and we apologize for the inconvenience. Please contact directly our Customer Support Team and provide them with your order number and we will be happy to help! We can be reached via email here: http://tinyurl.com/j8eo7hu.
Regards,
Graciela
I enjoy looking for the perfect peice of jewelry.
Have fun bidding!
I buy for myself and as gifts. For my family.
Hi Emily, thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Regards,
Graciela
Their products are cheaply made... total garbage! Their "original" prices are super inflated to make you think you're getting a bargain. The items come from China and if you were to buy them directly from there (don't know why you would anyway), you'd get them for half of what you would from your final bidding price at the site. Don't waste your time or money on this garbage!
'm very sorry that our services haven't met your expectations. With regard to the struck-out price shown, it is based on the retail price and the average selling price on this platform. For this reason you may see struck out amounts that vary from prices shown elsewhere on other platforms, and we encourage you to shop around if you are looking specifically for the MSRP of a particular item. With that being said, you can often find great deals here on our platform, if you have a maximum bid in mind and stop bidding at that price.
Poor quality (cheap), they do have a refund policy but the shipping back to China is way to expensive, but I'm sure they know this.
I'm very sorry that our services haven't met your expectations, Gary. Please write our support directly so we can check your orders; http://tinyurl.com/j8eo7hu. Thank you.
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
Hi Louise,
I'm terribly sorry to hear our services have not met expectations and understand how this can cause disappointment.
The Manufacturer's Suggested Retail Price — also known as “struck out” price – is basically a recommended selling price that is set by the seller based on the value a seller believes their products worth is. In an auction format, we want buyers to have a fun experience that they are in control of. We urge buyers' to review the item description prior to bidding. This allows the buyer to decide if the price is fair or reasonable. Reviewing the item description is key in helping buyers' determine how high they are willing to bid with the option to stop bidding at any time if the MSPR or overall item description doesn't reflect what you feel is reasonable, fair or feel the item simply will not fit your needs. The beauty of the platform (or the beauty of bidding) is the decision is yours to make.
However, if you are not happy with the item you have received, you have the option to return any item for up for 30 days from delivery, per our Buyer Protection: http://tinyurl.com/jeura4f. That said, know we do have you, the buyer in mind. We are always striving to make your user experience as smooth and enjoyable as possible. To that end, we value suggestions from those people who use our product most, please know we hear your concerns about MSRP and again, we are always working to improve your experience.
Thank you for your patience and understanding,
Graciela