logo

Tophatter
This website seems to be closed. Find similar businesses

TophatterReviews 2,165

3.4
tophatter.com

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

Australia
1 review
11 helpful votes
Follow Louise B.
Unfollow Louise B.
Share Review
Report Review

ALL Items
January 8, 2018

I purchased 6 items, all rubbish, the best part is this, I saw a couple of watches and they indicate the price of the items are around 100 times more than something you can purchase direct from CHINA, however, I received 2 watches which I paid 27.00 for, now if they worked that would be fine, But they are totally fake, you can't even use the buttons in fact are just pretend watches. It is a total scam, I am yet to receive the 5th Item. DON'T BELEIVE THE PRICE THEY SAY ITS WORTH, I have purchased pl
Enty of stuff on EBAY that is from China, and yes you take a risk on the quality, sometimes it is well worth it, sometimes well its just bad luck. BUT receiving a product that is advertised as over 1k that is not worth a jelly bean. DON'T GET SUCKED IN TO THIS SITE.

Date of experience: January 5, 2018
Graciela M. Tophatter Rep
over a year old

Hi Louise,

I'm terribly sorry to hear our services have not met expectations and understand how this can cause disappointment.

The Manufacturer's Suggested Retail Price — also known as “struck out” price – is basically a recommended selling price that is set by the seller based on the value a seller believes their products worth is. In an auction format, we want buyers to have a fun experience that they are in control of. We urge buyers' to review the item description prior to bidding. This allows the buyer to decide if the price is fair or reasonable. Reviewing the item description is key in helping buyers' determine how high they are willing to bid with the option to stop bidding at any time if the MSPR or overall item description doesn't reflect what you feel is reasonable, fair or feel the item simply will not fit your needs. The beauty of the platform (or the beauty of bidding) is the decision is yours to make.

However, if you are not happy with the item you have received, you have the option to return any item for up for 30 days from delivery, per our Buyer Protection: http://tinyurl.com/jeura4f. That said, know we do have you, the buyer in mind. We are always striving to make your user experience as smooth and enjoyable as possible. To that end, we value suggestions from those people who use our product most, please know we hear your concerns about MSRP and again, we are always working to improve your experience.

Thank you for your patience and understanding,

Graciela

Florida
1 review
6 helpful votes
Follow patrick M.
Unfollow patrick M.
Share Review
Report Review

Delivery
January 8, 2018

I "bought" an item before Christmas, received an email by Tophatter that I would receive it before the 25th Dec. Then I received an email from the shipper on the 24th December to say that it was picked up in China. I am still waiting and it is the 25th of January. Just tell the truth and do not generate a computer email that is incorrect. Will probably cancel it due to delay but it will cost me more to ship package back. Advice do not over bid

Date of experience: January 4, 2018
Graciela M. Tophatter Rep
over a year old

Hi Patrick,

We're sorry for any inconvenience. Our system shows that this order was delivered on Jan 06,2018.

Kindly check your inbox/ message for more details.

Thank you,

Graciela

Minnesota
1 review
6 helpful votes
Follow kittie l.
Unfollow kittie l.
Share Review
Report Review

Save your money
January 8, 2018

I wish I had looked for complaints before ordering about 15 items, It is junk & doesn, t work or has missing parts, They gave me credit on two cheap items then insisted I pay shipping to return inferrior items before credit would be issued. Their reason for this was because I was returning too many its but refused to admit their products didn't work They make their money because most people refuse to add insult to injury by having to pay to return something that cannot be resold since it doesn't work, unless they send out the broken items over & over again,

Date of experience: January 4, 2018
Graciela M. Tophatter Rep
over a year old

Thank you for the feedback and we apologize for the inconvenience.

Please contact directly our Customer Support Team so we can document this properly. We can be reached via email here: http://tinyurl.com/j8eo7hu.

Thank you for the patience,

Graciela

GB
1 review
1 helpful vote
Follow Joanne R.
Unfollow Joanne R.
Share Review
Report Review

I love tophatter!
January 8, 2018

I have so far bid for and received around 20 items and I am delighted with every single one. You get what you pay for so be realistic in your expectations. I have mainly gone for jewellery as this is expensive in the UK even as costume jewellery so delighted with the items that I have received. Do I expect to receive a $1000 ring for £2 - no, so if the prices are inflated - then reality check should kick in. Everything that I have received is top notch and I am very happy with everything without exception. So much so, I have bid again tonight. And I also have managed to get 4 tablets for my staff members for a grand total of £200 that would otherwise have been at least £800 - sufficient for the needs of the business and less cost for me

Date of experience: January 4, 2018
Graciela M. Tophatter Rep
over a year old

Hi Joanne,

It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!

Warm regards,

Graciela

New Zealand
1 review
3 helpful votes
Follow Graeme R.
Unfollow Graeme R.
Share Review
Report Review

Online Auctions
January 8, 2018

TopHatter meets the middle road market extremily well and the pricing is excellent. Just need a faster delivery service and would get five star rating.

Date of experience: January 4, 2018
Graciela M. Tophatter Rep
over a year old

Hi Graeme,

Thanks for responding to Tophatter's experience survey!

We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!

Thank you for your suggestion regarding shipping time. We will pass it on to our development team.

Happy bidding!

Graciela

Florida
2 reviews
7 helpful votes
Follow Gayle F.
Unfollow Gayle F.
Share Review
Report Review

Seller Hell
January 4, 2018

They only put on items they can make the most money from. I have put items on the same items the Chinese sell. They sell there first even when I add free shipping. Then I am working for them has I sell for less then I paid for the item. The Chinese charge more for shipping and still get on line more. Just not right.

Date of experience: January 1, 2018
Graciela M. Tophatter Rep
over a year old

Hi Gayle,

Thank you for the feedback and we apologize we did not meet your expectations.

Please be advised that we have good number of USA sellers in the platform. If you would like to know more information, please do not hesitate to contact our Customer Support Team via this link http://tinyurl.com/j8eo7hu for details.

Regards,
Graciela

GB
1 review
4 helpful votes
Follow Paul C.
Unfollow Paul C.
Share Review
Report Review

I bought Xcsource X96 set top box which when plug in overheated and a strong smell of burning when I got in touch with them was informed I have to send the item back to get a refund why would a company want this dangerous item back I have taken this to trading standards in the uk and this is going to be checked but I believe if it's plugged in for more than 30 mins it will start a fire so don't use this company

Date of experience: January 1, 2018
Graciela M. Tophatter Rep
over a year old

Hi Paul, we understand your frustrations and we apologize for what happened.

Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct and must emphasize product safety moving forward.

On the other hand, our system shows that your order 47170477 has been refunded on January 4,2018. If you need assistance with any orders, please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.

Warm regards,
Graciela

Italy
1 review
0 helpful votes
Follow leneguer k.
Unfollow leneguer k.
Share Review
Report Review

Satisfait
January 4, 2018

J'ai acheté beaucoup d'articles et à 90% des cas, je suis satisfait. Les articles qui ne me plaisaient ou ne me convenaient pas m'ont été remboursés.
Je n'ai aucun problème avec ce site

Date of experience: December 31, 2017
Graciela M. Tophatter Rep
over a year old

Thanks for responding to Tophatter's experience survey!

We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!

Warm regards,
Graciela

Australia
1 review
5 helpful votes
Follow Sharryn F.
Unfollow Sharryn F.
Share Review
Report Review

I feel cheated
January 2, 2018

99% of the products i purchased thru Tophatter that are from china have been poor quality you recieve the item and the packaging is broken and the object doesn't work.
Also i know that the prices seem low when you bid however somtimes they are not there is always a valued price crossed out underneath the going price now that is lying when they say something is worth $148 but is going for $27 if you purchase now but if you want to bid for it the bidding starts at $2 if you bid $10 and win and the shipping cost you $12 so then you are paying $22 then they send it to you and if you have purchased something else from them they send them both in the same post so they save themselves money but still charge you. I find that an unethical business practice. I purchased quite a lot of items as christmas presents as i am disabled and can not go out to shop. Half of the items did not arrive on time for christmas and the half that did arrive some were okay but the others were either broken or were of very poor quality i am very disappointed. I don't blame tophatters i blame the companies that have the products stop selling rubbish, you may sell a lot of the items at first but when people find out it is rubbish the sales will stop just sell better products and the success will last longer. I have over a dozen order problems cannot post them all i have given up as it cost more to send the items back so its putting good money after bad.

Date of experience: December 30, 2017
Graciela M. Tophatter Rep
over a year old

Hi Sharryn, thank you for the feedback and we are sorry we did not meet your expectations. Please contact directly our Customer Support Team so we can investigate. We can be reached via email here: http://tinyurl.com/j8eo7hu. Thank you.

Warm regards,
Graciela

South Carolina
1 review
5 helpful votes
Follow Bob K.
Unfollow Bob K.
Share Review
Report Review

Buyer Beware
December 30, 2017

If you don't mind purchasing poor quality products, waiting too long for them to arrive, crushed packaging, Instructions in such small print you need a magnifying glass to read them if you only had an interpreter because they are written in broken English and wasting your money then this is definitely the site for you. Remember the lowest price often isn't worth the trouble & that describes Top Hatter to a tee. Do yourself a huge favor and move on...

Date of experience: December 27, 2017
Graciela M. Tophatter Rep
over a year old

Hi Bob,

I'm sorry that the items offered on Tophatter didn't meet expectations. I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.

We will also take note of your feedback regarding the items and pass them on to the product and development team for investigation.

Thank you,

Graciela

New Jersey
2 reviews
1 helpful vote
Follow Jessica p.
Unfollow Jessica p.
Share Review
Report Review

Addictive!
December 30, 2017

Fun shopping experience! Very addictive! So far everything has shipped in a timely manner. And items seem to be worth it so far!

Date of experience: December 27, 2017
Graciela M. Tophatter Rep
over a year old

Hi Jessica,

Thanks for responding to Tophatter's experience survey!

We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!

Have fun bidding,

Graciela

Maryland
1 review
1 helpful vote
Follow Florence A.
Unfollow Florence A.
Share Review
Report Review

Need Few Changes
December 25, 2017

Most of my orders have been great- like the cake decoration set-jewerly and the robot. Yet I feel like you are deceiving the public when you show two very similiar items yet they are very different-like the first aid kits -one shows a red box and the other shows a box full of surpplies

Date of experience: December 22, 2017
Graciela M. Tophatter Rep
over a year old

Hello Florence, thanks for responding to Tophatter's experience survey! We are excited to know your Tophatter experience has been great! Please contact directly our Customer Support Team so we can document this properly. We can be reached via email here: http://tinyurl.com/j8eo7hu. We greatly appreciate your continued support!

Canada
1 review
1 helpful vote
Follow Mark D.
Unfollow Mark D.
Share Review
Report Review

Bought a necklace
December 25, 2017

It was very nice and waiting for a ring for my wife. The necklace is great had fun bidding on this site very easy to buy stuff.

Date of experience: December 22, 2017
Graciela M. Tophatter Rep
over a year old

Hi Mark, thanks for responding to Tophatter's experience survey! It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.

New York
1 review
9 helpful votes
Follow Julie W.
Unfollow Julie W.
Share Review
Report Review

Buyer Beware
December 25, 2017

You really need to be careful and read carefully as you may not be buying what you think you are plus picture exaggerates actual size of item. Check item on other sites for actual cost. Tophatter.com is very deceiving

Date of experience: December 22, 2017
Graciela M. Tophatter Rep
over a year old

Hi Julie, thanks for the feedback and we're sorry we did not meet your expectations. Please remember that Tophatter has our easy return policy where you can request to return the item within 30 days from delivery, for any reason. See full details here: http://tinyurl.com/h7xokwj

Thank you,

Graciela

Australia
1 review
2 helpful votes
Follow Lea V.
Unfollow Lea V.
Share Review
Report Review

A fun way to shop
December 24, 2017

Tophsatter is a great site and lots of fun. Its really addictive. I would highly recomend it to anyone who loves a bargin

Date of experience: December 22, 2017
Graciela M. Tophatter Rep
over a year old

Hi there Lea, thanks for responding to Tophatter's experience survey! We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!

Thank you,

Graciela

Australia
2 reviews
3 helpful votes
Follow Alan L.
Unfollow Alan L.
Share Review
Report Review

I saw a first aid kit and bid successful but I failed to check and go to site to see what I was actually purchasing as I actually was not buying the completely stocked first aid kit just the bag that everything goes in. The display is misleading as is the display of the computer displayed with a marker pen and bidders think they are buying the computer and I have seen bids often going as high as $90 just for the pen. SO as they say BUYER BE WARE

Date of experience: December 22, 2017
Graciela M. Tophatter Rep
over a year old

Hi there Alan, thanks for responding to Tophatter's experience survey!

I'm very sorry that our services haven't met your expectations. Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.

With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.

Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.

Thank you,

Graciela

California
1 review
0 helpful votes
Follow Gilbert R.
Unfollow Gilbert R.
Share Review
Report Review

Basically one gets what they pay for.
December 24, 2017

I need to return a watch it doesn't'work. It freezes up and I can't do anything with it. I need to return it or let me know what I'm supposed to do about it. I wish to keep on shopping with tophatter.

Date of experience: December 21, 2017
Graciela M. Tophatter Rep
over a year old

Hi there Gilbert, thanks for responding to Tophatter's experience survey!

Thank you for the feedback and we apologize for the inconvenience. Please contact directly our Customer Support Team and provide them with your order number and we will be happy to help! We can be reached via email here: http://tinyurl.com/j8eo7hu.

Regards,

Graciela

California
3 reviews
1 helpful vote
Follow Emily V.
Unfollow Emily V.
Share Review
Report Review

Love the bidding and the jewelry
December 24, 2017

I enjoy looking for the perfect peice of jewelry.
Have fun bidding!
I buy for myself and as gifts. For my family.

Date of experience: December 21, 2017
Graciela M. Tophatter Rep
over a year old

Hi Emily, thanks for responding to Tophatter's experience survey!

It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!

Regards,

Graciela

New York
2 reviews
24 helpful votes
Follow Mimi M.
Unfollow Mimi M.
Share Review
Report Review

Garbage! Stay away!
December 13, 2017

Their products are cheaply made... total garbage! Their "original" prices are super inflated to make you think you're getting a bargain. The items come from China and if you were to buy them directly from there (don't know why you would anyway), you'd get them for half of what you would from your final bidding price at the site. Don't waste your time or money on this garbage!

Date of experience: December 10, 2017
Graciela M. Tophatter Rep
over a year old

'm very sorry that our services haven't met your expectations. With regard to the struck-out price shown, it is based on the retail price and the average selling price on this platform. For this reason you may see struck out amounts that vary from prices shown elsewhere on other platforms, and we encourage you to shop around if you are looking specifically for the MSRP of a particular item. With that being said, you can often find great deals here on our platform, if you have a maximum bid in mind and stop bidding at that price.

California
1 review
10 helpful votes
Follow Gary w.
Unfollow Gary w.
Share Review
Report Review

Poor quality (cheap), they do have a refund policy but the shipping back to China is way to expensive, but I'm sure they know this.

Date of experience: December 10, 2017
Graciela M. Tophatter Rep
over a year old

I'm very sorry that our services haven't met your expectations, Gary. Please write our support directly so we can check your orders; http://tinyurl.com/j8eo7hu. Thank you.