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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I love this site. Its very fun, and ive never had a problem with delivery, and / or quality of products. I recommend this to all my family and friends.
Theres a lot of things I want and love plus whats more theres a lot of things that I never seen those before and I want those things! This site is good place to shop and win the bid
Thanks for responding to Tophatter's experience survey, Kimberly!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
Same as previous answer I gave Prior Wonderful Marvellous it that enough for your answer please don't get difficult
Hi there Pauline! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us.
Warm regards,
Graciela
I purchased a new Coach purse for 1
$10.00! A tremendous deal Right? OOPS not so fast! The seller who listed this as a rare collectible purse notified me that they were " out of stock", what are the odds?
Betcha had it gone for adopt more the outcome would have been different. Why spend time and money on a site that does NOT provide as promised? I'm OUT. BUYER BEWARE!
Hi Gary,
Thank you for the feedback and we apologize for what happened.
Kindly note that this order has been refunded. I will pass on this review to the team for further review.
Regards,
Graciela
I find I'm on the site all the time just to see what pops up that's new and exciting. The prices can't be beat and I've had a really good experience with the shipping. I've been receiving stuff in 2 to 5 days!
Thanks for responding to Tophatter's experience survey, Tracy!
We are happy to hear such feedback. Please keep on supporting Tophatter!
Regards,
Graciela
Tophatter has been easy and lots of fun to use. You know in a few minutes if you won an item and the prices are reasonable. I have most of the items in a few days.
Hello Linda! Thanks for responding to Tophatter's experience survey!
Thank you for the kind words. We’re happy your experience went smoothly.
Regards,
Graciela
I bit five items one will reaching to me but it's not what the specification please avoid these types of error
Thanks for responding to Tophatter's experience survey, Jagadeesh!
This would be considered an item that is not as described. You can request to return an item within 30 days from delivery for any reason. If it is still within 30 days of receiving the item please request to return the incorrect item for a refund.
See details here: http://tinyurl.com/h7xokwj
Warm regards,
Graciela
I have just started using this app. And so far the merchandise that I have ordered is great. Going to start Christmas shopping in the next couple weeks!
Hi Becky, thanks for responding to Tophatter's experience survey!
Welcome to Tophatter and thanks for your support! Please keep on checking Tophatter for more great deals.
Warm regards,
Graciela
So I received a ring I bidded on and I have found better looking merchandise in a cracker jack box even in a quarter machine with the little plastic bubble
I took one look at it and it went into file 13 better known as the trash can. Save your money for somewhere else
Hi Charles,
Thank you for sharing your experience with us. I'm terribly sorry that the item was not as described and your overall experience did not meet expectations.
Please remember that Tophatter has our easy return policy where you can request to return the item within 30 days from delivery, for any reason. See full details here: http://tinyurl.com/h7xokwj
Regards,
Graciela
Dont buy anything from China! U will not get ur money back if u return the product. And half of what is on there is junk and dont work after u get it
Hi ida, I'm sorry that the items offered on Tophatter didn't meet expectations.
Please be advised that Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller.
See full details on our return policy here: http://tinyurl.com/h7xokwj. If you need any other assistance, please contact our Customer support at: http://tinyurl.com/j8eo7hu
Thank you,
Graciela
I read a review that says that TopHatter "has your back" if a Seller sends you damaged items. That's a TOTAL CROCK! Yes, they will let me return the item, IF I PAY OVER $60 DOLLARS TO SHIP IT BACK TO CHINA! AND IT'S BROKEN! Plus, items that I have returned... I have not been issued my money back. So, broken items I have to pay return. Many of the items are either Damaged, Not as they are in the picture or just TOTAL GARBAGE! BUYER BEWARE!
Hi Debi,
I'm sorry to hear that your experience didn't meet expectations. We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition.
To request a return, visit My Orders, click the item, then click Return Item. You can also quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue.
Thank you for the patience,
Graciela
If you like taking a chance, this is the place to do it. You get to have the fun of bidding while you enjoy the safety of knowing that Tophatter has your back if a seller sends you a bad product.
Hi Laurie, thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Regards,
Graciela
I have ordered quite a few items and so far everything has been a great experience. The only down side is that youre mailing system uses so many different delivery companies who are not giving your business a good name.
Hi there Robert! Thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
I will take note of your comment regarding shipping companies and will pass it on to our product and development team.
Regards,
Graciela
Cheap items and sometimes with fake descriptions like the material of the jewelry. What I bought for $22 I found it in ebay for $1.24 with free shipping.
Hi Sam,
Thanks for the feedback and we're sorry we did not meet your expectations.
Please remember that Tophatter has our easy return policy where you can request to return the item within 30 days from delivery, for any reason. See full details here: http://tinyurl.com/h7xokwj
Regards,
Graciela
Je viens tout juste de répondre à la même question mais en francais...
C'est bcp plus facile pour moi.
Merci Carmen Poirier
Thanks for responding to Tophatter's experience survey, Carmen!
Thanks again for your support! Please keep on checking Tophatter for more great deals.
Regards,
Graciela
I enjoy the experience of going up against others trying to win the overall bid.
Seeing the different products up for grabs with the original prices and seeing what others are getting it for is great.
The only thing I don't like is having to wait so long for the items I have paid for.
Hi Chris, thanks for responding to Tophatter's experience survey!
I am sorry that the shipping time did not meet expectations. Please note that items coming from different countries take a bit longer than domestic mail. Because of this, Tophatter allows an extended 40 day ship time for these transactions. See details here: http://tinyurl.com/zfc5lpn.
Again, we are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Cheers,
Graciela
Great resolution by customer service department. It took a bit of time to get an original response, but they resolved it immediately in first response. Typically items arrive before expected date.
Hi L C, thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Regards,
Graciela
Speedy auctions, need to make sure you know your product first or you may hook into a product just to not miss the auction. Products good value but shipping takes longer than other on line sites I have used. I found it fun and exciting and have scored my self some cool new gadgets. I will be back
Hello Lane, thanks for responding to Tophatter's experience survey!
I am sorry that the shipping time did not meet expectations. Please note that items coming from different countries take a bit longer than domestic mail. Because of this, Tophatter allows an extended 40 day ship time for these transactions. See details here: http://tinyurl.com/zfc5lpn.
Thank you for your continued support and taking the time to share your experience with us.
Happy bidding!
Graciela
I've only received a few items so far but, I'm mostly quite satisfied. One item was not received as described and I received an immediate refund! A piece of jewelry received was a great buy and so was a chefs knife.
Most people would love it I know I like it for things you would love to buy. And it's a good site it to get things you want to buy a love one are friend as a gift.
Hi Marc, thanks for responding to Tophatter's experience survey! We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Eric, thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela