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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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All the products are top notch and delivered as speedy and as promised to your door on time. Ill be a return costumer for life.
Everything has been a blast. I won several different products. I love that community and the items are unbelieveable. I have a watch, neck change, coloring pencils, a ring for my wife and one for myself. The prices that you can buy the items without the auction is at lease 90% to 95%, is a great offer.
Dr. J
Thanks for responding to Tophatter's experience survey, Arthur!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support!
Warm regards,
Graciela
This site is exactly as it seems to be. Great to, true if u see it want it it will be at your door. Also return policy is unbelievable
Hi Paul! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
You guys cheat money without sending supplies and won't even return on same day items. Such fruad. Don't worry, I unistalled your app and won't ever use it again. I too will let people know how unsatisfied I am with your app. I will recommend all to go to wish. At least if my item was lost in mail, they would give me my money back.
Thanks for responding to Tophatter's experience survey, Xeng and we are terribly sorry to hear what happened.
Please contact directly our Customer Support Team and provide them with your order number so we can investigate.
We can be reached via email here: http://tinyurl.com/j8eo7hu.
Thank you,
Graciela
I have researched the products and if you actually look for them in a search, you will find them at the same price that top hatter has. It will tell you the product is worth $300 I have not seen that product ANYWHERE for that price. I have bought a few things. My previous jewelry that they claim was over $100 all turned on my fingers, Buyer be ware. IU just bought a watch total $6.00. Guess what so were the other sites,
Thanks for responding to Tophatter's experience survey, Andi!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
I can bid on items very nice and worth more than what I pay. Nice items. I sometimes get disappointed when someone outbids me.
Thanks for responding to Tophatter's experience survey, Judy!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Signed in couldnt believe the prices and the ease of participating. I get on here all the time. Never know whats coming up.
Thanks for responding to Tophatter's experience survey, Dan!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Warm regards,
Graciela
Highly addictive, but fun. I have so many new things and I am not broke yet. I love that the bidding starts at one dollar. Already shopping for next Christmas.
Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us, Erin.
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Shopping with Tophatter is always easy & extremely fun! All items Ive purchased have been exactly as described. Shipping is almost always very quick.
Hi Donna, thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
I love the product's. And the prices are to die for. Its extremely exciting bidding on items... and seeing if you've won them. And how low you can get them for.
Thanks for responding to Tophatter's experience survey, Sharon!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Warm regards,
Graciela
I haven't contacted very much, but when I have their customer support team has responded immediately. They are always very professional while being friendly & courteous as well. I appreciate good customer service
Hi Wendolyn, thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
The item that I bid on (and won!) was exactly how it was described. It was a wonderful surprise as I certainly didnt expect that! There are too many businesses that take advantage of the anonymity of the internet to get away with a lot of wrong doings. Tophatter was a wonderful surprise.
Thanks for responding to Tophatter's experience survey, Sandra!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Everything I buy from you seem to be good in good condition the wait time after the items bought is a little long but it does get here eventually thank you
Thanks for responding to Tophatter's experience survey, Mike!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support!
Warm regards,
Graciela
Good quality, great prices, easy to use and a great place to get gifts ****************Don't forget to share with your family and friends
Thanks for responding to Tophatter's experience survey, Chris!
We are happy to hear such feedback. Please keep on spreading the good words!
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
I like to shop on TOP HATTER because things are pretty easy, simple and fun when shopping. The site offers a large number of items to choose.
Thanks for responding to Tophatter's experience survey!, Michel
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
I have a large diamond ring that, in spite of being insured, I choose not to wear when traveling. I ordered a ring and it was inexpensive enough that I felt I didnt have much to lose. Well when it arrived it was such a sparkler that I knew I had hit upon the perfect travel ring. Thank you Tophatter!
Thanks for responding to Tophatter's experience survey, Diana!
The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support!
We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
Love the bidding and huge variety of products the reminders is also a great feature and quality of products are awesome
Thanks for responding to Tophatter's experience survey, Scott!
Thanks for giving us a great review. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
I have enjoyed Tophatter. Fast response from the customer service. They back up the products that you buy. If your not happy they make it right!
Thanks for responding to Tophatter's experience survey, Burmah!
We are excited to know your Tophatter experience has been great!
Thank you for your continued support and taking the time to share your experience with us.
Regards,
Graciela
Items being sold aren't always as pictured. This is why I must post a be ware
To everyone bidding. The description may be correct but most people bid
On the picture in front of them. Its a deceptive way to sell something.
Thanks for responding to Tophatter's experience survey, Robert and we apologize we did not meet your expectations.
Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
If you need assistance with any orders, please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Warm regards,
Graciela
Bought diamond earrings for my wife for Valentine's Day hope she loves them they are perfect and price and quality are excellent
Hi Frank, thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Warm regards,
Graciela
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for responding to Tophatter's experience survey, Rick!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support!
Warm regards,
Graciela