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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Tophatter is a lot of fun and not too expensive.
There are always a multiple of items that can please everyone's
Search.
I ordered lots of stuff they said my ring would be here on a certain date and it sure was. I love it. I'll be getting alot more. Lol
Hi Joann! Thanks for responding to Tophatter's experience survey!
Thank you for the kind words. We’re happy your experience went smoothly.
Warm regards,
Graciela
I have just recently started using Tophatter and so far I am very pleased!
I love the Harry Potter Music box and gave it an excellent review.
Alternatively, an item arrived that didn't work properly so I decided to send it back. The money, including the postage was returned to my account immediately!
I cannot fault your customer service.
Thanks for responding to Tophatter's experience survey, Michelle!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Warm regards,
Graciela
Auctions won on the cheap seem to get messed up resulting in a refund. When you pay close to retail, items show up just fine. Ive had items conveniently shipped to wrong addresses and one has been sitting in preparing status for a month now. Refunds were issued, but thats not the point... if Tophatter wont push the sellers to make right on their sales, I will not continue to use their service.
Hi Chris, thank you for the feedback and we apologize for the inconvenience.
Please contact directly our Customer Support Team and provide them with your order number so we can investigate.
We can be reached via email here: http://tinyurl.com/j8eo7hu.
Thank you,
Graciela
I love this app! Items are as they say. Any issues Ive had always been quickly been taken care of. Most items come before estimated time. I have been ordering for over a year and will continue!
Thanks for responding to Tophatter's experience survey, Kristina!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
I got fascinating prices. Ive won many bids, and most of the stuff(electronics) that I received were high quality, the only small draw back is slow shipping.-everything else-hurrah
Hi Alaa! Thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We're sorry shipping times did not meet your expectations. There is an extended ship time of 60 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu. See full details here: http://tinyurl.com/zfc5lpn.
Again, thank you and we greatly appreciate your continued support!
Warm regards,
Graciela
Tophatter has some very nice jewellery items on offer.and in your size. There are the odd items I think mainly for boys or tomboys like Drones and other items too numerous to mention. The action is fast and sometimes anoying when things don't go your way. You just have to hang in there to spot the bargains and go for them.
Thanks for responding to Tophatter's experience survey, Gail!
Thank you for sharing your experience and insights. We truly appreciate that!
Warm regards,
Graciela
Was told by a friend about you guys and since then everyday have to come and visit the site. Thanks to you all, God bless and have a wonderful weekend
Thanks for responding to Tophatter's experience survey, Idamis!
Welcome to Tophatter and thanks for your support! Please keep on checking Tophatter for more great deals.
Warm regards,
Graciela
Love the beautiful jewelry. Have bid on many items and now wear rings, bracelets and necklaces that look very expensive. Friends are surprised when told what I paid, and the bidding is lots of fun. It takes a little time to get, but well worth the wait.
Thanks for responding to Tophatter's experience survey, Carole!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Have fun bidding!
Graciela
Received USB Drive for present for Christmas. Device would not hold files.
Contacted Tophatter in January and gave them every opportunity to do the right thing, replace drive or refund. They wouldn't do either. Device was advertised as Lifetime Warranty. They do not stand behind their products, I wouldn't use them again. So no drive, no money, that is what you can expect.
Hi Stephen, we truly understand your frustrations and we sincerely apologize for the inconvenience.
Please contact directly our Customer Support Team and provide them with your order number so we can investigate.
We can be reached via email here: http://tinyurl.com/j8eo7hu. Thank you.
Warm regards,
Graciela
Winning is great and the prize is even better. I like almost all the prizes I have won and if you have a problem Tophatter makes it right.
Thanks for responding to Tophatter's experience survey, JaneNell!
We are happy to hear such feedback. Please keep on spreading the good words! We truly are delighted to have you as a valued member of the community.
Have fun bidding!
Graciela
Quality of items are great. Auctions are easy to handle. But deliveries are slow. PayPal connection is a little temperamental.
Hi Paul! Thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases. However, we are sorry to hear that we did not meet your shipping time and payment method expectations.
Please be advised that there is an extended ship time of 60 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu.
See full details here: http://tinyurl.com/zfc5lpn.
Let us know if you need any help: http://tinyurl.com/j8eo7hu.
Thank you,
Graciela
Tophatter great materials for sale online. The quick purchases is a benefit to get a great deal online.
Hi Lisa, thanks for responding to Tophatter's experience survey!
Thank you! We appreciate the positive feedback!
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Excellent service and prices-items have been received quick and before the expected delivery-very pleased with Top Hatter and will use again
Hi Jo, thanks for responding to Tophatter's experience survey!
The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support!
Warm regards,
Graciela
I have received every item that I ordered, whenI was suppose to. I enjoy shopping bidding on items and winning the bid.
Hi Teresa! Thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
I have purchased a number of items from Tophatter, it is good fun and can be addictive, set a max price that you want to pay in your mind before bidding then bid away, if it goes over your price just wait a few minutes and the same item will be back up again and you can try again, that's what I do and generally you can get the item at the price you set eventually. You get what you pay for, don't expect top quality but if not satisfied then returns and refund are easy and prompt. Grab a bargain!
Thanks for responding to Tophatter's experience survey, Brian!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Happy bidding!
Graciela
Tophatter, has been very awesome! The customer service is awesome, the shipping times are always ahead of schedule and the products are great quality and are what you actually order! Please, keep up the great work!
Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us, Daniel.
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
If you ask me can you get a good deal on Top Hatter, I would tell you yes you can, some very good deals. If you ask me how is the shipping turn around time, I would tell you it is not as bad as "Wish". Most will surprise you of the amount of time you will get your items. If you ask me about Customer Service, I would tell you they do a very good job of correcting any and all problems. They return all emails within a reasonable time frame. If you ask me about the products itself, I would tell you that out of all the things I have ordered it was 96% just like the picture! Yes, I had some hit and misses but customer service took care of it less than 24 hours!
But here where my issues begin. It was fun and exciting at the beginning and especially after I start winning bids. No bids are carved in stone and that is an excellent thing for more than one reason. Then reality set in when the same items start showing up for auctions. It was either item I have already bid on and won or items I had no desire to bid on. Now do not get me wrong, it needs to repeat itself to give you an opportunity to bid on the item(s) you want. I have a long "reminder" list and only about won about 7 items that came from my wish list. I have not seen I know about 50 other items. That problem number one. I also do not like the fact that all most of the items I have ordered came without instructions. Mainly some of the electronics. My last complaint is, You can watch your item you bided on in your account. It tells you as well as you will get an email on the status of your product you have won and/or purchase. I have my items status states "Preparing for Sipping" sometimes over three weeks before it is shipped. Why does it take so long to ship it out?
Just those are my three chief complaints about Top Hatter. I just wish they will put that large inventory they have on the auction block. Change up the items on what you can bid on. This will keep me interested and excited like I was at the beginning. Yes, run the items more than once a day but also include other products as well and have complete instruction with the item when needed. And last, ship the items out within a reasonable time frame so I can get it!:-) Bottom line great company so far! Why are they asking for an order ID on a review I do not know but here is one of many!
Hi Kassandra,
Thank you for writing your review.
Our goal is for you to be completely satisfied with your transactions and we apologize if we did not meet your expectations.
I will be more than happy to send your feedback to our Development and Product team for review and consideration.
Once more, we highly appreciate your suggestions! Please keep on checking Tophatter for more amazing deals.
Regards,
Graciela
The prices are reasonable. The auctions are quick... and it's a lot of fun. It is very addictive and easy to use. I give it a five star rating.
Thanks for responding to Tophatter's experience survey, Elson!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
Well why buy good if they are not check before they are send to us? Plus wrapping up is very good next time please check by QC before they are send to me if that possible?
Hi Douglas, thanks for responding to Tophatter's experience survey and we truly apologize for any inconvenience.
Your suggestion is highly appreciated and I will pass it on to our development team for review and consideration.
Thank you for your review and continued support!
Regards,
Graciela
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for responding to Tophatter's experience survey, Irvin!
The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support!
Warm regards,
Graciela