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I recently moved and hired 2 Men and a Truck. I had used them before years ago. NOT the same experience. First, I filled out their inventory list online (i. E. 3rd floor, lvg rm, dng room, 2 bdrms, bikes, the, washer, dryer, etc.) and was given a quote. The day of the move... they show up and 1st complaint... 3rd floor - their list said it was on the 1st! 2nd complaint... there wasn't any furniture on the inventory to move, (wait... WHAT?!), only bikes, the, washer, dryer and boxes... this eas supposed to be a mini move! One of the guys, while probably not happy, was still professional, but the other guy complained so much and ALL day, that I felt like " I " had to keep apologizing... for something that wasn't my fault... although he basically called me a liar about the list of items I listed to move, saying "they would never miss that much"... REALLY?! So, of course the time doubled and so did the cost... then, I had them move ONLY the furniture and large boxes, since they charge $150/hour. Then, the damage at the new house... broke a board off a step inside and scratched the edge of my freshly painted wall by the kichen with the couch... which I now have to repair and repaint! Then, I had to make several more trips in my car moving things AND had to rent a Uhaul the next weekend to 'finish' the move... sigh... Totally worn out and... do you think I got one apology from that company? Not 2... not even One!
I would NEVER hire them again! Beware... they will underquote and overcharge... then make you feel like you did something wrong... when the only thing you did do wrong... was hire them!
I read a review that says that TopHatter "has your back" if a Seller sends you damaged items. That's a TOTAL CROCK! Yes, they will let me return the item, IF I PAY OVER $60 DOLLARS TO SHIP IT BACK TO CHINA! AND IT'S BROKEN! Plus, items that I have returned... I have not been issued my money back. So, broken items I have to pay return. Many of the items are either Damaged, Not as they are in the picture or just TOTAL GARBAGE! BUYER BEWARE!
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I waited 6+ months to write the review to be certain my review will not be emotional driven. I...
These movers were the worse ones my wife and i ever had. We had two trucks and four guys doing...
Hi Debi,
I'm sorry to hear that your experience didn't meet expectations. We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition.
To request a return, visit My Orders, click the item, then click Return Item. You can also quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue.
Thank you for the patience,
Graciela