Auction pictures sometimes misleading, picturing four of the same item, but you only get one. Other sellers down right lie about gemstones being 100% genuine and set in sterling silver with no markings. Other sellers sell US coins as collectable rare coins and they are fake. You can return items, sure, but there is a limit. Once you hit the limit, you must return items to CHINA AT YOUR EXPENSE. The quality of the items is reprehensible, just cheap plastic. Clothing has to be ordered one to two sizes above what you would normally wear. Don't waste your money on this website.
M very sorry that our services haven't met your expectations. Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
If you need assistance with any orders, please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Warm regards,
Graciela