Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Заказываю товар в Розегале не первый раз. Шел в Мин-Воды Xiaomi TDS - 32дня, покупатель за 4,49 $ по промокоду, прибор работает отлично, но точность измерения проверить к сожалению не могу.
The clothes make you feel good about yourself. They are fashionable, not like shopping in your average store. I find plus clothing in stores make you look old, but not Rosegal. The prices are great, there are stuff on sale all the time. So much to choose from.
I have ordered numerous items from Rosegal, and I have found their items to be of good to excellent quality. If you are unsure of the size or item description... simply ask and the response comes within 24 hours. On the whole their items did arrive quickly, but when an issue did arise I did find that the customer service was representatives were confusing and repetative with their comments, as if reading from a script. Although it did take some time, my issues were successfully resolved. Will shop here again.
I did not have problems with this shop. Good prices and fast shipping. I can recommend it as a place for good shopping.
I bought a xioami gateway and a chest bag. I received the gateway in about a month and it's working great since then in my smart home. After two months passed I contacted Rosegal for my second item which I had not received at the time and after checking with me they sent me the replacement which I got very quickly, so as far as I'm concerned I would recommend Rosegal's to friends and family as they are pretty reliable. Problems can happen but it's how a company decides to solve them that makes the difference! Good job! ;)
I ordered three wall prints... delivery was speedy... they are lovely... exactly what I wanted... I had them framed... they look great on the walls... Thank you!
I had ordered from these Rosegal scammers. It took them more than a month to deliver. When they delivered, I received rubbish products. In spite of all the calls and email and the promise that they would email me back where to return the garbage I ordered, they never did - they even blocked my phone and email. SO PEOPLE, PIECE OF ADVICE DO NOT ORDER ANYTHING FROM THEM - THEY ARE A TOTAL RIP-OFF. SPREAD THE WORD. ONLY RECOMMEND THEM TO THE PEOPLE YOU REALLY HATE! I had attached a picture of one of the dress I received, the material look like a tissue paper used to wipe your $#*! and was ripped on the side. I am pretty sure the people giving this company a good review are their own review. STAY AWAY FROM THIS COMPANY!
I placed an order with Rosegal because their site doesn't seem to have a lot of negative reviews. Was I ever wrong!
Only half my order was mailed the first go around. When I received the package I had to pay and Import Invoice for almost the same cost as the clothes themselves. So count on double the cost. Upon inspection of the clothing, the fabric is nearly see-through and some have threads sticking out of them.
So essentially you are paying double the price for really poor quality. Save yourself the time, the money and the headache and shop somewhere else!
Dear Dee S,
Thank you for your review.
We apologize for your case.
For the taxes issue：
Kindly note that it is the customers responsibility to pay any tax that may occur on the package.
First, the shipper will pay any taxes or tariffs on your behalf, then they will ask you to pay them once they deliver the package to you.
Taxes are charged by local Customs Offices and country regulations, these are unfortunately beyond our control. We also cannot know how much these taxes will be.
Please check this link for more details: https://www.rosegal.com/tax/
For the quality issue：
All of our Rosegal clothing items must meet our quality checks before shipment.
We regret to hear that you have the quality issue.
For your issue，we have completed the refund to you already.
Could you please kindly reply us？
Looking forward to your reply.
Best regards，
Rosegal Customer Service
The products sold at Rosegalde appeal to me and make me happy to see the discounts. Customer service is very helpful. Dresses very good quality
Order was as described, received on time, everything is great.
Keep in mind sizing, as sizes in China are quite a bit smaller than North America
I finally got my full refund and Thanks for Zoe from the costumer service, the clothes I order is really nice but too bad that they are out of stock.
Dear Nancy,
Thank you for taking the time to write a review.
We sincerely apologize for this case.
We regret to hear that you have not received items due to the incomplete address you provided in our system.It is really out of our control.
For your issue，we have given you the solutions via ticket.
Could you please reply us？
Looking forward to hearing from you. Best regards，
Rosegal Customer Service
I purchased 5 items. It took longer to get than other companies due to international shipping -something I did not know. Clothes are for skinny people only. Sizes 12-14 will not fit anyone who isn't a size 5.1st bah came with 2 items. I tried to cancel the other 3 but they said no. The 2nd bag arrived - same issue with sizes. Tried to get a return label - NO response for weeks-TURNS OUT THEY CLOSE FOR CHINESE NEW YEAR - NO NOTICE. Finally got hold of someone in mid February. Finally got them to cancel the final item. Promised refund but never happened. Finally got return label and then they said they never got it even though I had proof they had. Just one lie after another. Insisted my order was only $71.00 though I paid $82.26. Paypal thankfully helped with this issue. Finally got my refund after 3.5 MONTHS! DO NOT ORDER FROM HERE
Dear T M,
Thanks for your feedback.
We sincerely apologize for your case.
For the shipping issue：
The delivery time may also be affected by extenuating circumstances such as extreme weather conditions, national holidays and peak delivery seasons.
For the size issue：
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
For your issue of the order ZZ18***06，we have sent you the message to you.
Please kindly reply us.
We are awaiting your reply.
Rosegal Customer Service
A button-down shirt dress with a belt (order no.: Z**************) The dress was good quality as described. Order arrived pretty quickly. I was pleased with everything. Thank you, Rosegal.
"07/24/2017 04:04:43 AM Order No : Z1707240404431486 I ordered the mini lace inset crochet halter dress line was very nice!!! Pleased with the fast shipping, very beautiful dress that does not crease, well bound, beautiful classic fit. Corresponds to the dimension table. Great for hot days and for cold combined with jackets and cardigans."
Rosegal is the best shop. They have a lot range of products in incredible prices. You can pay by credit card or PayPal. Rosegal has great support. I bought here many goods. I reccomend Rosegal for all. You can buy here many fantastic things.
The support of rosegal are great i contacte they and ther resolved me all very quickly i purchase more in this online store
I have ordered a number of things from Rosegal. The first time I ordered 3 shirts that were a bit off on size. After contacting customer service, I was immediately credited so I could order proper size. I have since ordered a Number of garments that are great quality and fit perfectly. Also received my order quite quickly. Very happy with Rosegal Products and their customer service. I will be a long time customer.
I bought shoes and bags and I loved them so much. But I wear 38 some shoes are justa a little small for me. I contacted customer servise and change the size for remaning shoes. With customer service I changed the color of my bag. It is very easy. They have 24 hour help. I have a good experince with them I make lots of shopping and never have a negative experinces.
Nice models, nice cut, good quality and good service: I fell in love at first order with Rosegal.com. Really recommended ecommerce.
Dear Giovy M,
We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosegal.com again soon.
Many thanks,
Rosegal Customer Service Team
This was my first time shopping on Rosegal and I am incredibly satisfied with the service and the product. I am already planning my next purchase on this wonderful online store.
Love rosegal store, good products, good prices, amazing customer service and fast shipping, i will buy more from rosegal store
Dear hanan e,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com again soon.
Rosegal Customer Service Team
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Margrace M,
Thank you for taking the time to write a review.
We apologize for any inconvenience.
For the shipping issue：
The delivery time may also be affected by extenuating circumstances such as extreme weather conditions, national holidays and peak delivery seasons.
For the quality issue：
Rosegal clothing items must meet our quality checks before shipment.
We regret to hear that you are not satisfied with the items.
For your issue，we have sent the message to confirm this issue.
We regret to hear that we cannot receive your reply.
Could you please reply us?
Thanks for your understanding.
Many thanks，
Rosegal Customer Service