I bought a xioami gateway and a chest bag. I received the gateway in about a month and it's working great since then in my smart home. After two months passed I contacted Rosegal for my second item which I had not received at the time and after checking with me they sent me the replacement which I got very quickly, so as far as I'm concerned I would recommend Rosegal's to friends and family as they are pretty reliable. Problems can happen but it's how a company decides to solve them that makes the difference! Good job! ;)