Rosegal Questions & Answers

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Here’s what consumers have asked with answers from Rosegal staff and previous consumers.

722 questions answered
18% answered in 1 day
Question:

I'm considering ordering from them but now i'm not sure if i should. should l? thank you

Answer:

We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.

By rosegal r.,
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Question:

Clothes look cool but concerned about these reviews. is this a scam?

Answer:

Thank you for your interest. Please rest assured that we have many good reviews and you can check our warranty policy on our website: http://www.rosegal.com/warranty-return/. If customers have any question, we will resolve the issue to their satisfaction. Yours sincerely, Rosegal Customer Service

By rosegal r.,
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Question:

Is the rosegal site a good place to order from? i just placed an order with them

Answer:

We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.

By rosegal r.,
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Question:

How is the sizing for women in the united states? what do you think, american women?

Answer:

All items are made and shipped from China but we sell worldwide. We do our very best to offer provide pretty accurate measurements in the size chart under product information. I recommend that you compare them with yours to make the right choice.

By rosegal r.,
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Question:

How accurate is the sizing? they seem very small in compared to our sizings in the plus sizes

Answer:

We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fitfor your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.

By rosegal r.,
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Question:

Answer:

They are shipped from China. Not only is the sizing off, the merchandise is cheaply made and the material is awful.

By Barbara G.
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Question:

How do we know for sure it's a scam?

Answer:

We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.

By rosegal r.,
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Question:

How long does it usually take for them to ship

Answer:

We offer 3 kinds of shipping methods: 1. Flat rate shipping(10-25 business days)---Such as Netherlands post, Sweden post, China post, Hongkong post, Singapore post etc. 2. Standard shipping(6-8 business days)---Such as EMS, IB etc. 3. Expedite shipping(3-7 business days)---Such as DHL UPS etc. For more details, please check: http://www.rosegal.com/shipping/

By rosegal r.,
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Question:

Hi, i was wondering if rosegal is a real site

Answer:

We are a real site. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.

By rosegal r.,
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Question:

Yes, how do i contact them about an item that still hasn't shipped and to find out how to return items that didn't fit?

Answer:

Please kindly note as we have time difference, sometimes we can't respond the phone in time. In this case please click http://support.rosegal.com/ then submit a ticket.We will provide the best solution for you.

By rosegal r.,
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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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