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IS THE ROSEGAL SITE A GOOD PLACE TO ORDER FROM? I JUST PLACED AN ORDER WITH THEM
asked by SHARON M. on 3/7/16
82 Answers
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
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Why ask the question after placing the order? And if you are on here did you not see the other comments indicating what a joke of a business Rosegal is. You just got scammed
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A bit late to ask the question. But no. They are not a good place to order from. You won't get what you ordered - it'll be nothing like the photo, it will be an instant rag, awful fabric, unfinished, wrong size, wrong colour and unwearable. Sorry. That's what I got.
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CANCEL!!!
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Rosegal and their affiliates are scam artists. Period. Their business model is built around ripping off "customers". Cancel it immediately and watch your credit card statements. Trust me and the thousands of other victims here...save yourself the $ and headaches.
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No! Try to stop your payment to this fraudulent company! Everything is complete crap! I learned the hard way and wasted $158.00 and couldn't get my money back! They make it next to impossible to return anything as it has to go back to China and you have to pay the shipping! Worst company! They should be put out if business! d
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No not really. You will be lucky if you receive your purchases. There email address doesn't seem to work. I ordered September last year. Never received anything. When you write to them they respond telling you to go to there website to put a dispute in, but the website/email does not work. Good luck anyways. You might just be one of the lucky ones .
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If you are a size two and have a few months to wait, and aren't to picky about quality...then yes this is the site for you
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I placed an order 6 months ago and still have not received it. Tracking information provided is useless.
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NO NO NO!! THEY HAVE TO BE THE WORST SITE I HAVE COME ACROSS!! CLOTHES THEY SEND WONT BE AS IN FOTO, CHEAP CRAP COPY, WONT FIT, WAY TOO SMALL, HARD GETTING MONEY BACK, EXPENSIVE TO RETURN...
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In a word. No.. scammers and if you eventually do receive your purchase you can bet your bottom dollar it will be substandard.
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Sorry Sharon but I wish you asked the question and did the research BEFORE making a purchase. You will not Like the rags they give you, and far as a refund? Good luck with that. Rosegal is worthless.
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Worst online purchase experience I've ever had out of hundreds.
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Cancel your order if u can !! My own order was not acceptable to me ,but would cost so much h to send back and duty again!! Rosegal did give me around 30 dollars back on my order, which I ordered quite a few dresses , which are all horrible quality made! Out of bout 8 -9 things I ordered one only I would wear!! The others were horrible material , and horribly made!! Nobody I know wants them, so I'm stuck paying for dresses that I will never wear!! So myself I will never order from them again !!! I ordered from tbdress many of times and I never had a problem with them or the dresses!! So I would recommend them !! Just make sure on sizing ! I hope u get better merchandise than I did if u have not already cancelled!! Good luck !!
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Terrible site to order from, unfortunately. They draw you in with cheap trinkets, and when you place your order, you either end up getting something completely different from what you expected, getting months later, or both.
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Unfortunately, you ve bought in to play the shoppers lottery for bad clothing, their site should say congratulations you have a chance to lose your money, or if you are a winner you shall receive an item you didn't order to fit a 7 year old child, Good luck, always read the reviews first, since my experience with rosegal, I haven't bought anything without checking the company out.
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One word needed "no".
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No. U should have read reviews before u placed orders. Their sizing and quality and shipping time is HORRIBLE. You will soon see for yourself.
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No, avoid this site. I ordered a 3XL blouse but it does not fit me as a size 8.
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Hi too late now
I ordered a coat from them which they had advertised as a winter coat
What I received was a cheap thin material summer coat .. Hardly any fur on it .. Not what the photo looked like .. I was very disappointed didn't bother with ther silly return policy.
Good Iuck
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I have my fingers crossed for you that whatever you order gets to you in one piece. My order was horrendous. Falling apart at the seams, marks on the sleeve. I wasn't expecting anything special as it's cheap but I would have atleast liked to be able to wear my purchase. Will never order from here again.
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Never will use them again. Delivery time was outrageously long and the maxi dress turned out to be cheaply made (Halloween costume quality). I've warned all my friends about this ridiculous site.
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For me I tried once, will never do it again. What will u ecpect made from China? the zipper of my purse & bag broke easily. I dont think.I will wear rhe blouse anyway. I say charge to experience.
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Absolutely not!! But I hope you have a better experience with them than most people, including myself. Nothing fits correctly. It's always wrong size. If you need to exchange or get refund....well I hope the best for you because it is a big nightmare.
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If you just ordered cancel now!!! You can cancel up until they ship. Horrible quality, takes way too long and you don't get the right item.
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No cancel your payment the clothing is rubbish poor quality horrible colours nothing like catalogue poor refund policy I give them 0/100 for everything to do with Rosegal run to the high street never again will I shop with them or will I ever ever recommend .
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TOTAL SCAM... best of luck with the refund. I can not believe the hoops they make you go through to get a refund. :/ That website needs to be shut down.
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No. The product is cute. Online. The clothes are cheap literally and figuratively. Not worth it
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Cancel your order also and request a refund. Read the rest of the reviews. Terrible company. Poorly made clothes, if you even receive them.
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Absolutely a horrible site!!! Pictures never match the items you receive clothes are very small and they dont refund fully and if they do you have to do a million things to get like 20% back
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I have never gotten my products, even though Cusyomer Srvice called me to apologize and make it right. They still have my good money in their pocket - I have nothing :(
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Wow.....shouldn't you have asked this question first? I'm pretty sure u see that the site is a big scam. To answer your dumb question.....YOURE $#*!ED.
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Didn't you read all the bad reviews? Sorry you already ordered. Chances are you will be very unhappy. I have thrown away almost everything I received from them and the one thing I kept is subpar. Their clothes are "very" cheap. Terrible quality and sized very small.
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Welcome to the club! If you receive your order it will take weeks or months. The stuff will be cheap quality. It will smell badly and be many sizes smaller than you need even if the tag says the right size. Good luck getting a refund or exchange, not gonna happen. Cancel through your credit card if you can. And you're never going to get off their email list even if you try to unsubscribe.
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Rose gal is horrible! Should have read reviews first!
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This company is terrible and should be avoided. The clothes are not great quality, not true to size, and customer service is a nightmare.
What a ripoff.
Order American!
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NO!!! All their clothes are sized way too small and when you go to return them, they want you to measure and take pictures of them before they decide if they will take them back or not. Which is usually a no and huge run around! Still have my order with only 1 item out of Theban that won't take back because I refuse to measure and take photos! They should what they sent why the crappy runaround?
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They are a rip off! I ordered size 4x and for size 20. Return policy sucks! I am stuck with clothes that I will just give away or throw out. NEVER order from them!!
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ABSOLUTELY NOT!! They debit but don't deliver merchandise. If by chance you do get it, it takes months and a size LG.
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I had a very bad experience with Rosegyal. The sizes are not right plus thier shipping time is totally ridiculous and the fabric is a total mess. Rosegyal is misleading ppl in every aspect. Something needs to be done to stop those companies that is a total fraud
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Cancel cancel cancel. All the time reviews below are also my experiemce.
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Hell no!
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No, cancel. Do not order from this company. It's taken me 6 months to get my money back after buying their cheap, plastic products. And, it cost me $33 to return them. Scam! Stay away.
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No
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Worst site ever never again. I got my order in a timely matter but the dress was awful and trashy looking only $20. It cost too much to send it back so I put it on Ebay and resold it. The only thing Rosegal would give me was a $4 credit to purchase something else from them. But that won't happen they can keep it.
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No even though I got my order. I do believe the only reason I got my order was because I put this complaint online
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I had no problems with my order. I knew the products run small I ordered correctly. I loved the uniqueness of the swim suits I ordered. They arrived in a couple weeks which I accounted for. My back order was shipped and arrived a week or so after. I was nervous after reading reviews. I will order from them in the future.
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Definitely not.. I placed an order waited 6wks & umpteen emails later I was still waiting.. when I finally did get a swimsuit in extra large as I had heard there sizes were small it won't even fit my 7yr old grandaughter. Absolute joke of a company, but bit late now as you have already ordered you'll be lucky if you see your goods or your money again.
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No I wouldn't recommend this site to anyone, for one, it takes over three months for an order to come and when it does, it either e wrong size or the merchandise is substandard. Not good. I wasn't please at all.









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I did like you - I ordered several things on impulse one day - my first time ordering online. Then I checked the reviews and expected to receive nothing or garbage. My daughter cheered me up by saying that people rarely write good reviews, so have hope. Shortly afterwards I received 3 of the 5 items I ordered. They were all really nice and I liked the fact that they were unique. However, the SIZING is the big issue. I wear a size 16 or XL and the items barely fit my size 9 daughter. I would order from here again, but order 3 sizes bigger.
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no no no this is not a good company.. should be put out of business as a scam... i don't know how they are still in business HONESTLY... they should not be allowed to be in business in the USA
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No dont do it
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Nooooooo don't! Aweful service. Never got my stuff. I was asked to repay for shipping when they offered to resend. Finally got my money back a few months after many many requests. Stay away. Ali Express never disappointed me for the same kind of products.
Keep in mind you get what you pay for. It's so inexpensive but you got to expect that it won't be top quality. Good luck !
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I will never order from them again. It takes a long time to receive your order. And you get what you pay for. Its really junk!
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I will never order from ROSEGAL again. Takes a very long time to deliver order through mail. Nothing like the online picture. Very poor quality. You will agree when you receive your order. Probably a year from now. But at least you know why the product is cheap. Still not even worth the two cents.
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No. Next time read reviews before ordering. Good luck
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Dear Sharon, I am sorry to say but, like so many others, I was scammed too. Very disappointing considering their website which looks so classy. I too have learned to review a company before placing an online order. Go with a reputable known company such as Macy's or Kohls. I have had excellent results from Kohls. They deliver what they promise and you can often find great sales on their website. I hope things work out for you and that you did not lose too much if anything. If your credit card company can help you by reversing the charges, you should probably request that it be done. Good luck to you.
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Cancel now. Stop your payment.
They work on the rip off principle.
Sorry to give you bad news.
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Read the reviews posted here - this online company is a scam - I never received my order.
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I got one piece I was happy with and it was almost impossible to return. So I didn't.
I would never purchase from them again.

Daina
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A little too late. Horrific SCAM company. Hoping you dont go through the same. Good luck.
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I was the lucky one to receive my clothes on time! But I did let them know it's easy to dispute charges (on site jabber). After seeing my comment on here they messaged me back we just send it off and please put a good review on here....I was like not till I get my $#*!...anyways when you do call your back don't tell them you authorized it...just tell them I have no idea where it came from....
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Absolutely not a good site I got my order last week and let me say this it eas the worst experience I have ever had with any purchase I ever made. I have pictures if I figure out how to post them here I will will do that I ordered a shirt a pair of pants and some earings let's start with the shirt well it smelled so bad when I opened the plastic it was thrown in I had to spray disinfectant. The shirt was nothing like the pic and was terrible material and when I say it stunk it was so bad I had to throw it into the trash can outside. The pants ....well lol they were more like black tights\ stockings then pants they were completely see threw and I ordered a couple sizes bigger since I know the sizes run small I'm usually a 1x or XL in pants I ordered a 3 x and they fit my 12 year old 98 lb niece who I have them too to wear with her dress up stuff since it was costume like material at least those didn't smell bad. The next thing was three sets of earings now I don't echoed them to be wonderful quality for 5. Bucks each but they were literally dollar store earings and two out of the four already broke I had them a week so to answer your question hellll no they aren't a good company to order from they act suck
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It is a dirty Chinese trick! Some of the ideas/designs are clever, and photos of the goods are enticing. The materials are poor...sketcy, flimsy fabrics. The workmanship is worse...and, if you care at all is done under disgustingly bad conditions. The garments are chainstitched, have no seam or hem allowances. The Chinese have no concept of sizing clothing for people of other than diminutive stature.: i.e., got boobs? If you wear above a 34A, you are s.o.l.
All this comes before the shipping NIGHTMARE. Sadly, therlir Customer Service gal was very sweet. I offered her my condolences.
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I am not impressed. The shoe sizes are made smaller than U.S. standards. It has taken about 2 weeks of emailing back and forth and a bad review on Sitejabber before I got any real satisfaction. I have yet to actually receive my refund. Their emails don't make sense half the time. I ordered boots that came too small and twice Rosegal asked for my bust and hip size!!!!
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Oh no! Another shopper falls victim to the Rosegal scam! If you ordered thru paypal..cancel NOW!!! You can cancel up until they ship! All the reviews are true. It's cheap, crap clothing that is sized for kids, not adults. They make it so hard and expensive to get your money back, most people don't bother and that's what they hope for!!!
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NO!!! It's a horrible site you'll be lucky if you get anything, get it in the right size or get it undamaged. There is no customer service phone number or email So I hope you paid with PayPal otherwise you're screwed
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I was not satisfied with my purchase and I don't think over 2800 or more was satisfied either. I think you have just made a huge mistake by placing your order before asking your question. Hope you find my answer helpful!
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NO! This is NOT a good place to order from. I ended up filing a dispute with Visa, as I had originally made my purchase using a Visa card. I told/showed them all of the ways I had tried to contact Rosegal and how I wasn't getting a satisfactory response. Visa ended up crediting my full purchase price back to me and I donated the Rosegal items that were literally 2 sizes smaller than what their size chart said they would be. My suggestion would be to work with your credit card company and file a dispute with them. If Rosegal doesn't respond to the credit card company's inquiries, you "win" the dispute and should receive a full credit.
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I made the mistake of ordering from them and my order never came. It took me 4 month of emailing them and getting so pissed off to finally get my money back. I would cancel your order if you can.
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Cancel before order is processed is the only way you get 100% refunded. Don't order from a place that 100% refund isn't available once item is received
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I ordered a dress and never recieved it and they never responded to my emails. I ordered it about 6 months ago and still haven't received it.
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NO. Read the reviews. There are hundreds of people who have lost their money. I finally got mine back. STOP payment if you can.
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No.... Clothing ar
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Too late. You've already ordered. This will be one of your most regretted decisions of 2016!!
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WORST COMPANY EVER!! you cannot return and they suck! The sizes are not right, some of the items material is not what you would expect. THEY ARE AWFUL! I never got half my stuff and could never get a refund.. The sent me a XXL and blamed me and wouldn't take it back.. TERRIBLE!!
Peace, Love & ZUMBA FOREVER!
In Health & Fitness,
RoseMary "Ro" Spizzirri
Fitness Specialist/Zumba Instructor
Ro Ur Boat Fitness!
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I didn't have to many issues. It did take a month for teo shirts to get ti me. All tho you don't pay for shipping. It seem to me there clothes run small.. Just FYI..
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Takes a long time to receive merchandise. The clothes does not run true to size. Not made great, that's why it's so cheap. I ordered jewelry from them and was happy with what I got for the money.
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I ordered belts from them, not clothes. The belts were fine, albeit not the colors I ordered, but Rosegal had written on the website that they couldn't say what colors they would be so I was forewarned.
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I received items and they were good quality. It took a long time to receive. It was excessively small. The xl and xxl were too small to fit my size 8 daughter.
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I had the exact opposite experience. I was expecting Jennifer's experience based on reviews that I read AFTER I ordered but my dress looked exactly like the pic & it has finished clean hems. I ordered a L not knowing how the sizes would be. I'm a 4-6 so I should have ordered a M but that was my fault. The ship time was the only bad thing since it comes from over seas.
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I'm a satisfied customer. Have made three separate orders with success. Make sure to check the item sizing!!
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