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How do we know for sure it's a scam?
asked by Octavia D. on 2/11/16
61 Answers
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
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Order something. Then you will see.
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Respectfully, the reviews and one star ratings say it all.
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I recieved 2 of my 3 items. They were unusable and didn't resemble the pictures. Very poorly made. If you saw these items before you bought them you wouldn't. I've asked for a refund of the 3rd item and they haven't responded. Buy at own risk.
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I ordered, several items. $143.00 worth of garbage. I received clothes that smelled really bad...some had a mold smell some had indescribable odor. Size XL would maybe fit a 8 year old child. Quality is the worst I have ever seen, some made with material that isn't clothing material. Disposable clothing....some not seen correctly, loose threads hanging, raw seams. This business should be closed permanently. After researching which I should have done before I purchased....this company has many alias names. Beware! If you like spending your money on useless garbage order from these scammers. Thankfully I paid through PayPal and will receive a full refund!
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OF COURSE ITS A SCAM!, READ THE REVIEWS!!, IF YOUR STILL UNSURE THEN TAKE A CHANCE, BUT DON'T EXPECT ANYTHING AND NO COMPLAINTS WHEN YOUR RIPPED OFF, if one person says beware, ignore it, if two people say the same thing,think about it, if three or more say it, believe them, not everyone can be wrong!!!!!!.and thousands of people are saying this company stole from them, and your still thinking of buying from them? Why? K
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I never received my items
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Sorry to be rude but either you cannot read or you are one of their employees. If you don't trust the thousands of people who have been ripped off send them your money or just set fire to it in the garden...same result either way!!
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NEVER EVER EVER EVER EVER order from ROSEGAL...BAD QUALITY, BAD CUSTOMER SERVICE (THEY IGNORE YOU) and most likely your order will be full of incorrect / missing items...or never received. trying to contact them for a resolution is a NIGHTMARE!!!! ROSEGAL IS A SHAM AND SHOULD BE SHUT DOWN!!!! WASTE OF MONEY!!!! DON'T DO IT!!!!!
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Send your money if you want. It will takes weeks. The items will look cheap and not like the pictures. You can't get a refund and you'll have to pay to ship items back. If that's what you want for your money go ahead. Thousands of negative comments can't all be right...or can they?
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If you want to be sucked in, miserable, disappointed, and ripped off, with no clue as to how to get justice, by all means, buy their stuff! Send them money!
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The clothes are poorly made & put together quickly, threads hanging, no labels, & they don't fit a human body, none of the items make sense. The clothes are just put together per order - the cardigans I ordered are unfinished & the colours are awful
Also you will notice their website does not contain SHARING icons so the page can't be shared. They already know they are scum bags so I didn't bother venting. My lesson learned
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Really? Heather H.? You must work for the company! Clearly you are one out of 2 who liked what you received from this company... there is no shopping option... there is no term and condition stating my orered is going to take 2 months to arrive... yet they will take your money the second you place your order... I would have loved to have read somewhere on their site that their clothing was going to smell like chemicals and have holes in it and possibly never arrive... or arrived so small so if you are a size 8 you better order a size 18... Gee I don't think I read that when I ordered my piece of garbage from this company... yet THEY WERE QUICK TO TAKE MY MONEY - and only under several threats did they finally refund me!.... Scam?? it's not a scam... it's a despicable,disgraceful company!!
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TRULY????......just look at the reviews on here...in my experience it certainly was..one item never did arrive and the other two although well made were do small they would have fitted a small child (I ordered large) yours not get through to the customer service department after you have purchased.. A problem that everyone has had....thank God I paid by PayPal.. I put in a complaint they escalated a claim and Rosegal just refunded straight away no email no apology... I've used the Internet for many years this has to be the most dodgy site I have come across o.m only cross with myself I got sucked in by the great pictures!
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Order something, then you'll understand.
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I had a bad experience, but finally they refunded my money, after insisting. They wanted me to cash points. But the problem is not as I was not happy with the product for quality or measurement. They gave me a completely other product, other color, other shape etc. so I wanted money refund. And they do after insisting.
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Because they have ripped all of us off!! My story: I placed my order, they took my money, never shipped my items, ignored me, lied, gave me the run around when I questioned and complained, then they blocked me from their sites. I reported them to my states District Attorneys Office for international cyber fraud, showed them proof that I reported them and then 4/5 months later I got a refund. Go check out "Rosegal is scam" on Facebook, here and many other sites for thousands of other womens story's of fraud by them.
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Other than these reviews, their product pictures are inconsistent, they're stationed outside the country, and their serial numbers and ID numbers are different from every other site. Don't do it... I got what I thought would be a dress that is impossible to mess up but I guess even the simplest things can be crappy
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It's not really a scam...it's just a terrible terrible terrible company that produces really cheap poorly made clothing and they ship from China so it takes forever to get the merchandise and you will NOT get a refund for anything you want to return. I ordered three romper and they all "looked" like the pictures but the materials were cheap and practically see-through, measurements were all wrong, and overal very poor quality. I mean for $10 I don't kno what I expected but I learned my lesson. Order from them if you want to, but just remember, YOU GET WHAT YOU PAY FOR.
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I only got half my order, an XL is a Small, fabric is non-wearable and does not look like the photos..buy at your own risk
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Read the reviews.......Rosegal, Sammy's and many other companies. Personal experience too. Just google their name and you can see for yourself.
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Read the reviews darlin we're not naking this stuff up I had to have PayPal get involved there's no customer service
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Always review return policy. When a store doesn't allow a return on ANY of their items, use caution. If ppl can post pictures you'll see why some say its a scam
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It's a classic case of, you get what you pay for... and sometimes you get something that is not like the picture. It's cheap material, they don't gaur enter their product. Their return policy might as well say "Go f*** yourself." I wouldn't say scam, but they are unethical and provide poor product.
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They use different company names...show same items..I finally received my item, after my review...Terrible, too small, loose threads..
I'll never order from them again...
Read All the reviews...
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I got my items 2 and 3 months after ordering them. They were nothing like they looked online or as described. They were cheap, practically plastic. The winter coat was basically two thin layers of nylon sewed together with no insulation. And, they were about 3 sizes too small, even though my daughter used the size guide on their website. It took me another month to get someone to tell me their address for return. Finally got one from the admin of their Facebook page. It cost me $33 to return the $85 worth of product back to them. It's been a month. I've heard nothing! They are ripping people off by sending them inferior products from China. Don't waste your time or money. Read any of the reviews.
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I can't believe you're even asking that question with all the reviews on here! But go ahead and buy something and prove to all these people who have written reviews here that we are wrong!
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You won't know till you get your items. By then you'll see the poor quality and wrong sizing. They did refund me $25 of my $50 I spent so I'm still out $25.
You can't return as you have to pay shipping back to China
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I never claimed it was a scam but what I got compared to what I ordered was so wrong. It was the right item but nothing like pic or description & to try to get any answers from them is useless.
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IS THIS A FOR REAL QUESTION?
OR ARE YOU JUST KIDDING?
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It is . I ordered something on the 25 of December. They are big bull$#*!ters. Wouldn't recommend this site to anyone with sence.
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it's not a scam if you don't mind paying too much for $#*!ty clothes, don't care if and when it arrives, and have absolutely no need for customer service.
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Order something, unless they changed their ways then all I can say is good luck!
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I ordered 4 items. Every item was at least 3 inches smaller in length, arm length, bust size. In order to get a refund, you have to measure everything and take pictures with the tapee measure to prove the size discrepancy. They only refunded for two of the three items I received, and I have yet to receive the third.

I agree that even if the items were sized correctly, they are very cheaply made. Don't do it!!
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It's a scam all the way around either way u look at it, either you don't get your items or don't get what u paid for! I NEVER received my items, however I did receive a refund after weeks of not getting my items.....
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You might be lucky and be happy with yr order and u might not. I have ordered 5 times in total 2 items I was happy with , one was way too small and two orders never came at all!! Can't get any resolution to the problem of the non arrival of these things (4 items) so I will never order again!!
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Are you some kind of idiot?- of course it's a scam- read all the info, all the letters of complaint !!!  geesh...........how naïve can you be?
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It is crap - poorly made and I never even got an order nor a resonse to my questions.
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Yes I don't receive anything
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This company is a scam and I don't believe anyone should order from them. Since I have ordered and refused the order I believe I have gotten my credit smeared and have been FRAUDED. I have gotten many fraud alerts in the last several months and the latest is that someone is trying to get other credit in my name. This might not be Rosegal but it is too coincidental. I tell EVERYONE I know not to order on line unless you know the company is good. If you need to send something back you will have to pay and you will pay around $30 to $60. Pay a little more and go through an American company or Amazon or one of the local big box stores. If you have to send stuff back there is usually NO Problem. Good luck with your future of on line purchasing if you don't want to believe the other people that give this HORRIBLE company a 1 than Good Luck.
Judy
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It's not but takes 6 months to get your item and they are super small. I ordered a large and it fits as an extra small.
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Not a scam per say. But though the products you are ordering are cheap. You get even cheaper made items. Unwearable! I ld not be seen in the cheaply made items that were sent to me. They do not even resemble the pictures on line. But, in light of all of the horrible reviews, I cannot even believe you are flirting with the idea of ordering from them. But, its your money. Waste how you wish!
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I ordered twice - received all items both times, and fast - especially considering its coming from the other side of the world from me. The items are very low priced, shipping is free. both great. :)
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Honestly, I spent 60$ on 4 sweaters. It said right when I ordered them they would be shipped within 3 days. I received all 4 sweaters in a quart size plastic bag over 2 months later and they looked nothing like the pictures. I think they take the orders and have someone hand make them with the cheapest materials. You should see the tags on these things. They are not legitimate!
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Read 100's of reviews where people have been ripped off.
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I would but your response key takes me to a lengthy page of space and answers, I cant be bothered with navigating it to find out how to reply   From: SiteJabber [mailto:info@sitejabber.com]
Sent: Thursday, February 11, 2016 11:51 PM
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Ja! Do you not see the reviews of all of tjese people!? Go ajead - take a chance and order something.
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They will take your money and your items will look like they came from a swap meet. My waterfall coat was thin polyester and frayed at the ends. I just gave it to Goodwill. I purchased a real waterfall coat from Nordstoms. Read my review and see how long it took me to get a refund. I wouldn't buy anything from them if you like having your coins.
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That's my own opinion, based on my own experience. It them three months to deliver my items, which for the most part were unusable. They should not target any other market other than the Asian. I wear nothing close to extra large, but that is the size I ordered. When I tell you NOTHING fits. I gave the items to my little family member. By the way, I only received my order after I complained on this site. SITEJABBER you rock!
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Buy something and find out for yourself.
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I think the huge amount of poor reviews proves it. The poorest quality clothes I have ever seen - almost falling to pieces on arrival.
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My shipment was mislabelled and returned to the shipping company. When dealing with Rosegal, they had said I needed to pay them money immediately or my shipment would be destroyed. I then went to the shipping company directly and they said 1 they would never destroy a package and 2 they would ship it to me for free...Rosegal tried to rip me off.
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It took me multiple follow-up, opening tickets that would get closed and 3-4 months and still no sign of my order arriving.. First of all who does the business without Phone Support customer service or follow-up. My account was even deactivated so I was not able to post any questions. If Rosegal is doing some changes then the only credit goes to SITE JABBER and other sites as people started exposing their poor and non considerate service. After I posted my remarks, I received a follow-up right away stating that they will refund and give me the free gift if I update my feedback on their service .. Showing nice pictures and not delivering or delivering bad is like cheating people trust.. In today's world where we rely so much on online shopping, its very unfair to receive this kind of treatment..
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You might as well just walk out your front door and throw you money into the air. You will have more satisfaction, maybe some who needs it will get your money. I tried and tried to contact roasegal for a refund they just don't answer!!! Has anyone ever received a refund??? Crap clothes not even wearable, wrong sizes, crap material and no refund. iT IS A SCAM
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It's a SCAM!! Totally agree with all these answers. They need to be shut down!! I wished I had read some reviews before I ordered. I learned my leason!!
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This is a scam of major proportions. I'm filing a federal complaint and I urge everyone who has been scammed to file a complaint here: https://www.ftccomplaintassistant.gov/GettingStarted?NextQID=203&Url=%23%26panel1-6#crnt.
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They have quite a track record for scamming people. Don't waste your money on such a shafty company...it, or any of it's other sister stores either....
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If the reviews aren't enough to make you skeptical, then go ahead and order. If I had read the reviews beforehand, I never would have ordered. The product I got came in 2 sizes smaller than the size chart said it would...even using centimeters and knowing they're asian sizes. I paid for priority shipping and a special tracking number, it gave me a tracking number it said didn't exist and when I asked the customer service what happened, they said I paid for standard, no tracking shipping. When I got the product 10 days later than standard day shipping, I contacted them to return and they basically told me there was no point. The product was nothing like it was in the picture and in it was so cheap. The fabric wasn't what it said on the website and it already had a hole in it.
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I love my shirt I got from there. I only ordered one thing tho and haven't reordered. I will definitely reorder but since there are people who have had bad experiences, I would be careful.
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It's not really a scam, they just need to better they're shipping process. You don't always get your orders and if you don't it's a struggle to get refund.
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I have over a dozen orders and more than 30 items received just fine. How is that a scam? I find that nearly every complaint is because complainers do not seem to read and understand the terms and conditions, don't place the order with the best shopping option, don't double check the the sizing ( provided by the inch)!which is clearly provided for each individual item, don't read individual product reviews from the customers etc This is a successful international site. I love it. just order one thing but for heavens sake, read the information they supply you. Cheers
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