I have been ordering from venus for years now, I get most of my sweaters, tops, and some work apparel from this website. NEVER once have I been disappointed, everything has always shipped on time and never had an issue with returns or customer service. For those who write the clothing is cheap probably are not reading the labels in which the wash instructions are, these clothes will last if you do not dry them. I highly recommend this site.
Dear Jessica,
Thank you so much for your important feedback.
We very much regret that the issue has occurred.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service