Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Rosegal's site is very easy to navigate and you can browse using many different criteria such as size, colour, style, length, collar style, sleeve style and length etc making it easier to choose from the many listings they have. They often have clothes available in larger sizes that we don't have in Australia. You can choose what currency you want displayed so nasty surprises and they offer free shipping with a minimum spend. Shipping is prompt and Rosegal staff are very responsive to any enquiries. Have shopped with them many times and will continue to do so. Very happy shopping with them.
The items I purchased were amazing quality, exactly as described. The material is soft and fits perfectly. Shipping was sooner then expected
I have been ordering from them for almost two years now, I've ordered mainly clothes but my most recent order was this past November, I bought my son a Shower curtain set for Christmas through them since I loved the one I bought for our main bathroom so much. He loved it! It was right up his ally being Deer themed and he's an avid hunter. I highly recommend Rosegal, Just be sure to use the size guide on their clothes if you're in the U.S. Because their sizes are from China, may want to go up a size if you're unsure.
Dear Kelli D,
We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosegal.com again soon.
Many thanks,
Rosegal Customer Service Team
I ordered clothing for my plus sized daughter and myself and was happily surprised that the sizing was exactly as described. Everything fit a little large because I'm so used to ordering from China and ordering a size up. The shipping was a little slow considering that I paid for expedited shipping, but it all arrived before Christmas, so it worked out well. We've washed and dried all the clothes a few times now and the quality is great- nothing has had any problems! The styles were cute and I'm very happy with our purchases :D
Dear Amy K,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com again soon.
Rosegal Customer Service Team
Very good price for android endoscope, there was problem with lost parcel but Rosegal send me fast another endoscope with express shipping :) i'm very satisfacted and i recomend Rosegal.com for everybody! :)
Dear Artur B,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
All the clothes and products are of great quality for their price. Customer Service is excellent. Shipping time is very acceptable.
All the clothes and products are of great quality for their price. Customer Service is excellent. Shipping time is very acceptable.
The clothes in this site are quite different than the rest of clothing shops (which usually take the same fabric and make a bag of potatoes with it, with no shape at all).
During a period I needed bigger sizes and I could wear them knowing that at last something bothers to design clothes for us.
The quality is good. It is not the finest, but for the prices it is more than adequate.
I bought here my dresses for the different Christmas parties and everyone was asking me for their designer!
And if the size is not right for you, the customer service is fast and really kind.
I have ordered over $300 in clothes from rosegal. The first time none of the clothes fit, but I figured they came from China ad the sizing is different. The second time I carefully went over the sizing charts and ordered $197 in clothes and only the bathing suits fit, but the quality is so poor I would never be able to wear them in public as they are see through.
When I wrote to customer support they offered to have me pay almost $100 to ship back the clothes or refund me $28.
I strongly suspect that they delete and will not post negative reviews of the clothes. I wasn't able to review clothes because my shipment was "still in transit" but I received them almost two months ago
Dear Sarah P,
Thanks for your comment.
We apologize for your case.
For the size issue：
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
Please note：Rosegal clothing items must meet our quality checks before shipment.
We regret to hear that you are not satisfied with the items.
For your issue，we have given the solutions for you in the original ticket.
Please kindly reply us.
Thanks for your understanding.
Many thanks，
Rosegal Customer Service
This app does not provide detail information to customers who buy clothes. I bought few clothes and I was not communicated that custom charges will be so high. They charged 36 CAD for custom charges. 2 of tops arrived torn. Return policy is not clear. Do not recommend
Dear Monalisa D,
Thank you for your review.
We sincerely apologize for your case.
1. For the taxes issue：
According to our website's policy import taxes are solely customer’s responsibility.
Taxes are charged by the local Customs Office and country regulations are beyond our control.
2. For the quality issue：
All of our Rosegal clothing items must meet our quality checks before shipment.
We regret to hear that you have the quality issue.
For your issue，we have sent the message to you.
Could you please reply us？
We are awaiting your reply.
Rosegal Customer Service
Being a bigger woman, I was always amazed that most clothing lines think we should wear the equivalent of bags; ugly, unflattering bags. When I found Rosegal, I was excited to see all of the cute fashions they had for a woman my size and the prices were so affordable. I rarely shop in the stores now. When I need a new look, I go straight to Rosegal.
I like to shop at Rosegal because they sell cheap and high quality products. They offer attractive coupons. Customer service is very fast and solution. Shipping arrives at maximum 10 to 15 days
Trackable deliveries of excellent clothing love ROSEGAL perfect sizing on all items as they give you a size guide to work from.
Dear Charmaine P,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com again soon.
Rosegal Customer Service Team
Rosegal is a cool and cheap webpage, the products have a good quality and are delivered very fast. It's cool!
Dear Ignacio O，
We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosegal.com again soon.
Many thanks,
Rosegal Customer Service Team
I seen a top adverted on FB, and thought I would check it out. So when I did, I saw two more that I liked! I absolutely LOVED them! Good quality and very CUTE TOPS!
I bought this pants for my wife. She really liked it. I use the size table in the description and its look perfectly. The wife dances in them and says that they are very comfortable. For low price it great pants!
Dear Igor S，
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
I have made several orders from Rosegal, and my impression so far is clearly
Positive. All the items I ordered were delivered on time and in good condition and on
Time. The packaging was quite good, the actual products were the ones
Advertised and their pricing was competitive enough. That's why I recommend
To try Rosegal if you find a product that you 'd like to buy.
At the time of this review I have received 5 separate orders. I have been impressed with every single item I received. I can not say a bad thing about this website. Their shipping does take about 3 weeks which is to be expected when ordering items from China. I have tried other China based companies and was so disappointed with both the quality and sizing. Rosegal is QUALITY items at an affordable price. The size charts do vary from item to item so be sure to check them before ordering so you don't run into issues. I haven't had to return a single thing so far. Items were packaged securely to prevent damage and you will also receive a tracking number with every order which is very nice. Be sure to sign in daily to receive your points which can be redeemed to save you money! Thanks Rosegal!
(P.S. Sharing a photo of one of the bathing suits I received. It can be searched on site under the name "Halterneck backless lace up Monokini dress swimwear."
This is my real objective experience, and I want to share this with other people. I
Bought a Bluetooth wireless update module for KZ ZS3. Delivery was slow
Because utec had problems, but the store was fixed and now uses another
Delivery service to send fresh packages.My Bluetooth headphones played
In a completely new way: the bass became bigger, the volume margin
Increased. I decided that I liked my zs3 Bluetooth headphones, and I
Hadn't yet found ear cushions suitable for my ears.My orders were: Z************** from 08/01/2019.
Dear Maksym M,
We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosegal.com again soon.
Many thanks,
Rosegal Customer Service Team
I've purchased Universal Compact Tripod and 360 Degree Round Finger Ring For Mobile Phone. I really enjoyed everything i have gotten from you all. An it looks goodon me as well. I really enjoy this website out of alot of website.The shipping speed was good.My orders were: Z1805300243414626, Z1805300248271945, Z1805300251072520 and Z1805300252098951 from 05/30/2018.
I bought two items from rosegal store and I did not experience any problem. Shipment was pretty fast. Support is also very good and fast responding. They pretty often have good discounts on items.
Dear Vincent N,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com again soon.
Rosegal Customer Service Team
Last year I bought 5 items from Rosegal, all five were quickly delivered and in perfect condition. The items came securely packaged and therefore the original boxes were without a dent. They ware perfect Christmas gifts. I feel confident to buy again from Rosegal, unlike from some other stores in China
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jessica B,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team